Systems Integration Manager

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

One of the key roles we are recruiting for is a Software Application Development Lead that is well versed in maintenance support, and has a background in public sector IT Health Care experience.

The Software Application Development Lead (Maintenance Support) – Health Care is responsible for application maintenance, production systems support, designing and developing enhancement solutions, and ensuring high availability of mission critical applications. The Software Application Development Lead - Maintenance Support participates in all phases of the software development life cycle (SDLC) to ensure enhancements, application upgrades, and other changes are implemented effectively.

You will be required to manage the logging of incidents, troubleshooting, executing emergency change implementations, testing, and problem analysis. Keeping the core application available and meeting key performance indicators (KPI’s) will be your focus.

To be the successful candidate, you must be self motivated and willing to learn, and be able to perform comfortably in a fast paced, team and deliverables oriented work environment.

• Relevant degree from a recognized university or certificate from a recognized college required.
• Structured training in relevant programming languages and methodologies required.
• Five years of experience working with: ESB, J2EE, Java, XML, .Net, and HTML or Mainframe Development Experience is required.
• Experience with the application landscape that supports the Ontario Ministry of Health is desirable, but not required.
• ITIL certified.

• Application maintenance, production systems support, designing and developing solutions.
• Work independently on small application releases or as part of a project team on larger application releases.
• Develop project plans, logical and physical design specifications, architecture diagrams, executable code, and unit/ integration test plans as well as maintenance and production support activities.
• Possess good organizational, interpersonal and communication skills.
• Ability to perform comfortably in a fast-paced, team based system support and deliverables-oriented work environment.
• Track record of meeting deadlines and budgets.
• Experience supporting mission critical applications.
• Problem solver with the ability to methodically analyze and resolve programming challenges.
• Must be comfortable seeking peer and supervisory guidance on complex application challenges must have a desire to learn applications being supported.

Implementation and Deployment Manager

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

The Team Leader - Business Systems Analyst (BSA) takes into account technical constraints when defining business requirements in order to ensure the requirements can be achieved and will evaluate IT applications, systems, business functions, processes, and procedures to identify areas for improvement. 

The Business Lead works closely with programmers and developers to design and integrate computer based maintenance or development solutions which will meet the business needs of the client, stakeholders, including Operations and Information Technology staff.  Within the systems development life cycle domain, the Team Leader - Business Systems Analyst (BSA) typically serves as a liaison between the client, IT operations and external service providers.

Following a strong methodology and industry best practices, the Team Leader - Business Systems Analyst (BSA) will manage a team of Business System Analysts (BSA) to apply analytical skills to business requests (which are often high level or lacking in detail) and communicate these businesses needs/wants in a clear and unambiguous manner and is responsible for the accurate status reporting of work accomplished, issues resolved, risks assessed, and key performance indicators are met against budget and plan constraints.

For example, the Team Leader - Business Systems Analyst (BSA) will need to consider security constraints, potential data conversion requirements, and existing database and application software. To support this requirement, the Team Leader - Business Systems Analyst (BSA) works with the internal and external application maintenance, development, and infrastructure teams and works with the Project Manager to accurately define project scope, activities, and resource requirements in order to prepare the necessary documentation for presentation to the senior management team.

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have the necessary experience successfully implementing and supporting enterprise applications.

Desired Skills:

• Supervisory and requirements gathering experience, release planning, business system analysis and documentation, business process reengineering, business case development, and status reporting.
• Experience in large scale public sector Health Care IT Projects.
• Exposure to the Canada Health Infoway Blueprint.
• HL7 messaging experience.
• Familiarity with the application landscape that supports the Ontario Ministry of Health is highly desirable; however not required.

Implementation and Deployment Manager

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

You will participate in all phases of the software development life cycle (SDLC) including: data architecture, development, maintenance and support activities. You will lead the integration architecture and design of solutions, the development estimating and planning process, and manage the delivery of the integration solution.

The Integration Development Team Leader (Java Web Services/Oracle SOA) is responsible for mentoring and leading others as it relates to application maintenance, production systems support, designing and developing solutions, and delivering applications that address business requirements and participates in all phases of the software development life cycle (SDLC). You will play a pivotal role leading the integration development team to ensure releases are implemented effectively.

You will be required to critically analyze both customizable off the shelf software applications and to also develop architecture requirements in order to devise sound solutions that address very unique business challenges using the client’s methodologies, quality data principles, and industry standards. In addition, you will be responsible for developing project plans, logical and physical design specifications, architecture diagrams, executable code reviews, and unit integration test plans.

Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science or a related field, with at least 2 years of experience successfully developing and supporting enterprise applications.

The successful candidate will be a problem solver, takes initiative, and methodically resolves software solution challenges.  You are comfortable seeking peer and supervisor guidance on complex application challenges, and have a desire to learn, adapt to new technologies/software languages in order to improve your technical skills through ongoing research and personal career development activities.

Required Skills:

• Experience leading the design of services oriented architecture and effectively levering service bus technologies such as:  J2EE, Java Web Services, Oracle SOA, XML, and HTML is required.

Nice to Have Skills:

• Experience with ESB.
• Prior experience with HL7 messaging in a Public Sector Health Care landscape.
• Familiarity with the application landscape that supports the Ontario Ministry of Health is highly desirable; however not required.

Implementation and Deployment Lead

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

The Quality Assurance, Testing Lead will specifically be responsible for the test strategy, plan, and will oversee the creation and execution of the test cases, in order to get work accomplished by reducing risks, incidents, and ensuring performance against budget plan is closely tied with the development and infrastructure teams in order to devise effective defect remediation processes. Quality Assurance, Testing Lead will manage a team of Quality Assurance Testers and Business Systems Analysts (BSA’s) in order to create manual and automated test cases, and will document them in a clear and unambiguous manner.

The Testing Lead works closely with the Project Manager to define: project scope, activities, and resource requirements in order to prepare the necessary documentation to present to the senior management team. This key member is responsible to ensure quality deliverables meet the client’s needs and are completed on time and on budget.  Personal traits for this role require an eye for detail, and the ability to motivate others by leading the team. In addition, you will need to be an extremely motivated individual with a penchant to teach/mentor and grow others in a fast paced team and deliverables oriented work environment. Strong organizational, interpersonal, communication skills, and to effectively manage sensitive team deadlines as it relates to the project schedule are a must.

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have experience successfully implementing and supporting enterprise applications.

Desired Skills:

• Supervisory and leadership experience is required.
• Developing test strategy, test plans, use cases, test case development, test phases, non-functional testing, performance testing, release planning, test documentation, defect tracking, and status reporting skills are required for this role.
• Experience in large scale Public Sector IT Health Care Projects.
• Exposure to Canada Health Infoway funded project.
• HL7 messaging experience.

Have you ever thought about a career in Insurance after graduation?

Are you are the type of person, who smiles when they greet the customer, or says hello and welcomes the ones you already know? Do you intuitively ask and check to ensure the customer has what they need? Do you ask and understand what might be important to the customer and feel an obligation to ask and ensure the customer understands choices or options? Are you the type of person that follows up, makes notes, and you feel a sense of service to the customer to ensure what was promised is delivered on time and correctly?

Are you the type of person that knows that by doing a job well is a journey and you want to effectively convey information to the customer in an effective manner?

Mostly are you the type of person that understands and cares about the customer as well as the value of how insurance makes a real difference in people’s lives?

If you were nodding to some of these questions, a career in the insurance field may be a really good long term career fit for you!

Insurance involves more than filling out paperwork. Insurance is peace of mind. It is knowing that if something were to happen to your car, home, possessions, you are protected. In fact, Insurance is all around us and touches virtually everything we do in life and in business! To ensure our customers get the best options and services available, we are looking for new business graduates who enjoy helping and servicing others, and who enjoy solving problems in an entrepreneurial and dynamic workplace.

HUB International is offering this rare opportunity to enter this global and growing industry and will even assist you in obtaining your Level 1 General Insurance License. You will proactively build relationships, approaching your clients with both integrity and a service mindset. As a highly detailed and service oriented person, you make sure all the needed documentation has all the i’s dotted and t’s crossed and clients feel understood and their insurance needs are expertly taken care of.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for learning, development, growth as well as advancement.

As such we are actively recruiting a motivated and talented individual for the position of Entry Level Insurance Broker in our esteemed client’s office.

HUB International is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. The company is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations and continues to grow and expand its footprint across North America and beyond.   Our client’s dynamic organization prides itself with a winning employee culture and has had tremendous success through its people, and is led by a strong and experienced senior management team with strong financial performance. The company offers a great benefits program and compensation plan and rewards top performers.

Required:

• 1-2 year Business Administration, Marketing, or Communications Certificate/Diploma.
• Ability to write and pass the Level 1 exam within 30 - 60 days (Employer Sponsored).
• Thrive in a team environment and happy to help co-workers find the answers!
• Positive, can do attitude!

Nice to Have’s:

• Prior insurance industry experience.
• 1 Year of Related Customer Service, Retail, Co-op Education, or Sales Experience.

Ideal Personal Attributes:

Client Focused: The client’s satisfaction is the key priority and the candidate seeks ways to add value.

Clear Communicator: The candidate has the capacity to listen, write and speak so that others understand.  In addition, they have a sense of social intelligence.

Goal Driven:  The candidate is able to set goals and achieve them through personal commitment.

Takes Initiative: Takes action to avoid potential problems and/or maximizes potential opportunities.  Finishes what they start.

Team Player: Works with fellow employees to achieve the shared goal of providing the best in customer service.

Has Integrity: Is true and honest with self and others and accepts responsibility for their mistakes.

Multi-Tasker:  Completes work efficiently and accurately with minimum stress.

Persuasive: Ability to influence new and existing clients that our products and services are right for them.

Cognitive Ability: The candidate has logical reasoning and can interpret information quickly and accurately.

Requirements:

• You take pride in your client care, communication skills, and your ability to build strong relationships.
• Your excellent time management skills and attention to detail allow you to multi-task with ease which allows you to prioritize what needs to get done.
• You want an opportunity to expand your skills and knowledge within the industry and desire future career growth.
• Customer service aptitude and experience.

HUB Offers:

• Competitive Market Salaries, Bonus, RRSP Match, Medical/Dental Benefits, Vacation
• Employer Paid Education & Training Programs, Professional Development & Insurance Courses
• Flexible Work Hours
• Opportunities for Career Advancement and Professional Growth

Specific Requirements/Duties:

• Build relationships with clients, colleagues to grow your professional network.
• Proactively and creatively offer solutions using a diverse selection of ICBC and private insurance products while achieving performance targets.
• Process a wide variety of auto insurance transactions including renewals, new plates, transfers, cancellations, debt payments and more.
• Develop new business by cross selling and making referrals to both personal & commercial insurance lines.

Factors for Success:

• Ability to write and pass the Level 1 exam within 30 - 60 days (Employer Sponsored).
• Excellent written and verbal communication
• Exceptional customer service skills
• Ability to work in a busy, fast paced environment and handle high volumes of transactions

Branch Manager

Our retained client, Hub International Phoenix Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International Phoenix Insurance continues to expand and as such, is looking to add several key Personal/Commercial Lines positions in their Grande Prairie, Alberta office.

The Personal/Commercial Lines Insurance Account Executive will be responsible for personal lines or small commercial sales, service, marketing, and solicitation of all forms of personal or commercial lines of insurance business from new and existing clients; to maximizing growth and client retention through superior customer service, account development, and cross selling of other available products and services.

• Minimum Level 1 Insurance License with completed fundamentals.
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous personal lines sales/account management or marketing related experience preferred.
• Excellent communication skills.
• Ability to work under pressure and deadlines.
• Good listening skills in order to determine clients' needs and proper coverage.

Your responsibilities will include:

• Service existing personal or commercial clientele and writing new business through referral opportunities, and cross selling.
• Records or files for follow-up sales and provide status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know personal or commercial insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
  
• Re-market personal lines and commercial renewals as per firm's policies and client needs.
  
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
  
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
  
• Report and process all claims and follow-up with clients to confirm their satisfaction.
  
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
  
• Attend and participate in required marketing, customer service, sales production & departmental meetings.
  
• Enrolment in insurance related courses.
• Other duties as required.

Payroll Administration Manager

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International Barton Insurance continues to expand and as such, is looking to add key Commercial Insurance, Sales Producers in their Whitehorse, Yukon office.

The Commercial Insurance, Sales Producer will be responsible for generating sales, service, and solicitation of all forms of Insurance business from new and existing clients; maximizing growth and client retention through superior customer service, account development, and cross selling of other available products and services.

Required:

• A strong work ethic, good organizational skills and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• Active role in furthering education with courses and seminars.
  
• Strong organizational, mathematical, writing/language and people skills.
  
• Excellent communication skills.
  
• Ability to work under pressure and with deadlines.
  
• Ability to make quick decisive confident decisions.
  
• Computer skills.
  

Required Experience & Education:

• Preference given to those with CAIB, AIIC or FIIC designation.
  
• Minimum Level 2 license with completed fundamental, CAIB II and III.
  
• Take an active role in furthering education with courses and seminars.
  
• Strong organizational, writing/language, and people skills.
  
• Previous sales related experience preferred.
  
• Excellent communication skills.
  
• Ability to work under pressure and deadlines.
  
• Good listening skills in order to determine clients' needs and proper coverage.

Your responsibilities will include:

• Develop new client business from prospecting, referral opportunities, and maintain prospect lists.
• Records or files for follow-up sales and provide status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
• Re-market renewals as per firm's policies and client needs.
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
• Report and process all claims and follow-up with clients to confirm their satisfaction.
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
• Attend and participate in required sales production & departmental meetings.
• Enrolment in insurance related courses.
• Other duties as required.

Vice President of Finance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations.

As such we are actively recruiting a motivated and talented individual for the Credit/Collections Manager in our esteemed client’s head office in Chilliwack.

The Credit/Collections Manager works with the client to solidify payment arrangements and premium financing. Over the years, Hub has developed and nurtured a culture of collections management with the strong support of a team oriented environment supported by a committed and motivated staff.  

Qualifications And Education Requirements:

• Prior Experience in a Similar Role
• Bachelor’s or College Diploma Equivalent

Preferred Skills:

• Maintain and promote the highest quality of customer service both internally and externally.
• Strong communication skills – both verbal and written, soft skills, and emotional intelligence.
• Knowledge and understanding of Accounts Receivable Systems, Billing, and Invoicing Processes.
• Solid ability to use Excel to report and analyze data, and to make logical inferences and to create meaningful reports for management information.

• Monitor outstanding client receivables and advise staff and/or management when receivables or payment arrangements are outside credit policy and outstanding.
• Works with clients directly when management requests to arrange satisfactory payment arrangements.
• Manages credit staff and works closely with accounting, staff, and management.
• Works with premium finance companies to ensure the best products and alternative are offered to clients.
• Team-oriented with excellent analytical, communication, and interpersonal skills along with the ability to have a very 'hands on' approach and attitude towards getting the job done!
• Must be proactive and organized.
• Professional, good sense of humor, and able to have fun!
• Maintain positive relationships with internal and external clients.

Vice President of Finance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations and continues to grow and expand its footprint across North America and beyond.   Our client’s dynamic organization prides itself with a winning employee culture and has had tremendous success through its people, and is led by a strong and experienced senior management team with strong financial performance. The company offers a great benefits program and compensation plan and rewards top performers.

• This position will need a person with a strong sense of urgency as well as an acute sense of detail and proactive thinking. 

• The individual must have proven advanced Microsoft Excel skills as the successful candidate will need to create and maintain several reports which will be distributed to executive management and ideally you have past experience in a similar type of role.

• Bachelor of Commerce or Business College Diploma Equivalent or Accounting Designation  (near completion)

Specific Requirements/Duties:

• Proven high level of Microsoft Excel ability
• Has or near completion of degree in Business Administration/Accounting
• Ability to produce effective analytical reports to be distributed to Management including dashboards
• Strong attention to detail
• Proactive thinker
• Solid understanding of accounting principles
• Experience in an Enterprise Resource Planning (ERP) environment would be an asset
• Team-oriented with excellent analytical, communication, and interpersonal skills along with the ability to have a very 'hands on' approach and attitude towards getting the job done!
• Must be proactive and organized.
• Professional, good sense of humor, and able to have fun!
• Maintain positive relationships with internal and external clients.

Director of Finance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

As such we are actively recruiting a motivated individual and talented individual for our client to fill the position of Assistant Controller or Accounting Manager (depending on experience).

This position requires an individual with the desire to grow personally, professionally, and has a strong leadership presence. The ideal candidate will work equally effectively with all levels of the business including: operations, sales, senior executives, and with external clients and vendors.

The successful candidate will also be required to review and perform account reconciliations and journal entries in accordance with monthly revenue and expenditure deadlines and assist in the supervision of accounting staff on a day to day basis.

Some key skills required for the role are as follows:

• Initiate, review, and implement process improvements to the general accounting daily operational workflows in order to improve operational efficiencies and the close process; while maintaining the integrity and accuracy of the underlying accounting records
• Assist in the budget process and reviews
• Ensure ongoing compliance with internal control policies and procedures
• Interact in a positive manner with functional peer groups to meet organizational and company objectives
• Assist in the hiring, training, development, retraining, and managing the accounting staff
• Assist in preparing the monthly financial reporting, and various ad hoc analysis reports and support as required

• Holds a Professional Accounting designation or be near completion of program.
• Experience successfully managing teams to adhere to the month-end closing process.
• Requires excellent verbal and written skills

• Highly Proficient in Microsoft Excel – A Must Have Skill!
• Team-oriented with excellent analytical, communication and interpersonal skills along with  the ability to have a very 'hands on' approach and attitude towards getting the job done
• Must be proactive and organized
• Professional, good sense of humor, and able to have fun.

Director of Finance

Our client is looking for an experienced senior accountant/manager who can assist them in meeting their financial management and reporting goals. These include: developing and maintaining accurate and relevant budgets as well as assisting in specialized reporting and other projects.  

Working closely with the Financial Reporting Manager and the Finance Director, this position will fill a core role on the Team, and you will become familiar with all reporting, internal controls, policy, and Generally Accepted Accounting Principles (GAAP) compliance considerations.

To be successful in this role, you need to be an experienced accountant with excellent people and analytical skills.

You will be expected to develop logical and feasible financial reporting and budgeting solutions; that will rely heavily on your past accounting and financial experiences as well as your broad accounting and business background. You should be very comfortable creating, using, and sharing complex Excel based solutions. 
Most importantly, you can expect interesting challenges within a great and dynamic team environment.  The focus will always be on gaining an in-depth understanding of our client’s reporting needs and corporate goals & objectives in order to create flexible solutions to meet those needs in a complete, and cost effective and efficient manner. 

PRIMARY RESPONSIBILITIES

• To provide expertise in an Excel based budgeting system; and to maintain and to provide improvements as required. This system must integrate with actual results in order to meet all defined reporting requirement. Both annual and periodic budget updates requires coordination with unit managers to ensure that the budget reflects expenses for which they are accountable.  This requires a detailed understanding of the transactions and revenue streams of the organization so that they can be reflected in budgets in accordance with GAAP for financial statement preparation.
• Provide periodic reporting of results to a major customer that requires customized reporting of actual results; in accordance with the terms of our client’s contract.  This exercise will also include restatement of United States (US) GAAP results into Canadian GAAP as required; and will also include coordination of an independent third party financial and compliance audit.
• To play a key role in identifying potential improvements to all workflows, related systems and spreadsheets, while ensuring that internal control requirements and relevant procedures are well understood, documented and adhered to.
• To become familiar with internal and external reporting requirements and methods, and be prepared to provide back-up to the Financial Reporting Manager when needed.
• To be involved in other projects as required.

Desired Skills & Experience:

• 5 – 10 years of experience in a mid-level to senior finance or accounting position, and must have significant financial statement preparation and budgeting experience.
• Must have acquired in-depth knowledge of day to day accounting, financial reporting and budgeting principles.
• Knowledge of Generally Accepted Accounting Principles; and the internal control environment required by the Sarbanes-Oxley Act is highly desirable; as well as knowledge of the differences between US and Canadian revenue recognition methods.
• Must possess both excellent written and verbal communication skills; including: the ability to clearly and concisely communicate complex issues in a simple manner to a diverse audience.
• Must have solid people management/ interpersonal skills, and the ability to achieve excellent working relationships with co-workers and clients.
• The ability to clearly and effectively document workflows and procedures including the identification of key controls.
• Should have excellent time and project management skills.
• Must be willing and able to work flexible hours as required to meet reporting obligations.
• Must have advanced Excel skills and be able to build robust, well controlled, and easy to use spreadsheets. 
• Must be a self-starter, capable of working towards well understood goals with minimal supervision

Chief of Sales

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client continues to expand and as such, is looking to add key Commercial Insurance, Sales Producers in their Edmonton Location.

The Vice President of Sales is the sales leader who is responsible for meeting overall growth and profitability targets in concert with the sales objectives of the corporation for their region.

The role of Vice President of Sales is to create a strong engaging sales environment for all employees and teams in their region through strong leadership and communication skills.

In order to achieve the candidate should possess the following:  

• A passion for sales
• An understanding of sales processeses across all product lines
• Strong organizational skills
• Strong communication skills both written and verbal
• CAIB designation preferred
• A minimum of 5 years industry experience

Some of responsibilities for this position include the following:

• Commercial Pipeline Management
• Regional Sales Budgeting
• Compliance with Internal and External Controls & Procedures
• Commercial Sales Producer Receivables
• Efficient Commercial Processes
• Client Relations
• Sales Producer Coaching
• Community Involvement
• Continued Learning of the Insurance Industry
• Travel
• Give appropriate recognition and reward
• Encourage and monitor producer sales development

This position will report to the Chief of Sales.

Our client, Hub International Barton is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Candidate Requirements/Personal Attributes:
Required:

• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Computer skills.

Candidate Requirements:

• Level 2 license with minimum 3 yrs experience preferred
• Task & detail oriented with strong organizational skills
• Excellent communication and computer skills
• Committed to professional development to enhance skills & abilities

Job Responsibilities:
Duties include:

• Develop/update new and renewal submissions
• Provide renewal information to client for review
• Receive and process policy documentation
• Bind coverage’s and/or request policy changes from insurers

• Process C/L renewals, endorsements, cancellations, invoicing etc.
• Maintain renewal lists and follow up on expiry dates
• Work directly with clients to maintain active file re: client business, contacts, changes etc.
• Shop market for best coverage and rates
• Commit to having fun in collaborative team environment

Skills Required:

• Well organized, accurate, detail oriented and able to prioritize in a fast-paced, growing work environment
• Strong computer skills, experience using MS Office applications

Our retained client, Hub International Barton is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada and continues to expand and to add a key Branch Manager, Personal Lines (Auto Road Side) to our client's team.

The Branch Manager, Personal Lines (Auto Road Side) will be responsible for leading a fast paced, exciting and energetic Road Service Team.  This office is exclusively auto focused, providing exceptional service to our valued dealership partners in the Prince George area.

Candidate Requirements/Personal Attributes:
Required:

• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• An energetic leadership style and sales focus.
• The ability to develop strong relationships with our dealership partners, clients, and Road Service Team.
• The drive to sustain excellence in client service.
• The flexibility to embrace all challenges.
• Strength in all aspects of Auto Insurance including sales of private auto products.
• Adaptability to support in all aspects of operation.
• The ability to create a positive learning environment, allowing team members to achieve their potential.
• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Excellent communication skills.

Candidate Requirements:

• Level 2 license with minimum 5 yrs Auto experience preferred.
• Task & detail oriented with strong organizational skills.
• Excellent communication and computer skills.
• Committed to professional development to enhance skills & abilities.

Skills Required:

• Well organized, accurate, detail oriented and able to prioritize in a fast-paced, growing work environment.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Computer skills Strong computer skills, experience using MS Office applications.

Vice President, Human Resources

Our client, HUB International Limited is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

HUB International Barton continues to expand and as such, is looking to add a key Training Coordinator/Human Resources Generalist in their Chilliwack location.

Candidate Requirements/Personal Attributes:

• 4+ years of Training Coordination & HR Generalist Experience.
• Previous Training experience (considered an asset).
• CHRP Designation (considered an asset).
• Thrives in a team environment.
• Strong organizational skills with attention to detail.
• Positive, can-do attitude.

Skills/Experience

• Ability to handle multiple projects and priorities in a professional and timely manner.
• Consistency with processes and daily tasks.
• Self-starter and proactive approach in resolving problems and issues.
• Excellent oral and written communication skills.
• Ability to interact with all levels of people in the organization and to treat everyone with dignity, respect, and to be open and receptive to their needs.
• Ability to effectively present information in a clear unambiguous manner, and to respond to employee training questions in a timely manner.
• Computer and internet skills (essential).
• Understanding of adult learning styles (strongly preferred).

 Knowledge & Abilities:

• Promote and advance a learning culture within the organization.
• Responsible for new employee orientation and to help them with their training plan.
• Familiarize new hires with established training policies, procedures, rules and regulations.
• Promote company-wide training consistency by educating those in supervisory and managerial positions, and to facilitate train the trainer sessions and to promote peer-to-peer learning.
• Work with external training resources; liaise with external training suppliers; and to deliver train the trainer sessions as required.
• Maintain the corporate training calendar.
• Human Resources Generalist duties as required.

Opportunity for Growth:

• To further expand one’s skill set in both a training coordinator/human generalist capacity and to have the opportunity to move into a supervisory/leadership role over time.
• Works closely with senior executives and to further hone both interpersonal and communication skills in order to coordinate training, and liaise with over 900 company wide employees.
• Incentives for both further education (CHRP designation) and team/individual performance bonuses based on accomplishment/merit.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client, Hub International Barton Insurance continues to expand and is looking to add a key Commercial Marketing Underwriter.

Candidate Requirements/Personal Attributes:

Required Skills:

• A strong work ethic, good organizational skills and the ability to work within a team environment.
• Strong decision making skills and ability to bring creativity to underwriting risks.

Job Qualifications & Personal Attributes:

• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Commercial lines underwriting experience.
• Computer skills.

Required Experience & Education:

• Minimum 2-3 years underwriting experience and knowledgeable insurance professional.
• Preference given to those with CAIB, AIIC or FIIC designation or working toward designation or have taken relevant underwriting courses.
• Develops and maintains productive working relationships with peers, clients, and industry personnel.
• Strong experience using MS Office suite.
• Bachelors Degree or Business Administration Diploma.

Function:
Provide marketing and underwriting support to commercial lines producers in all regions for new and renewal business including all in-house programs and underwriting facilities. Maintain direct contact with local insurance companies and other HUB offices to maintain the underwriting and marketing information necessary to provide the most comprehensive and competitive terms for commercial lines new and renewal business. Generate and drive new business production through Hub’s various in-house commercial authorities and existing contracted markets.

Job Responsibilities:

Your typical tasks will include:

• Provide marketing support for large and mid market new business placements within the region.
• Provide producers and CSO with marketing support for HUB Top 200 and other regional Stewardship accounts as required.
• Offer support to producers in terms of market availability, coverage's available, and interpretations of wordings.
• Work with Producers to develop niche markets and programs and implement same as required.
• Fully understand our existing programs and products.
• Be fully familiar with wordings and the subtle differences between markets.
• Assist in providing training to new producers a/o assistants on various C/L products or topics. 
• Maintain communication with our Key carriers and help to co-ordinate insurer visits and training as required.
• Regularly visit HUB branches and producers to exchange ideas with Commercial staff and encourage the use of the marketing department. 
• Actively participate in commercial lines meetings as required.
• Attend & participate in company meetings as required.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.
Our client continues to expand and as such, is looking to add key Insurance Brokers.

Candidate Requirements/Personal Attributes:
Required Skills:

• Positive attitude and take on all responsibilities with enthusiasm
• Work well with little or no supervision
• Seek challenges and seize opportunities
• Believe in constant learning
• Motivated, self-starter
• Quick learner
• Hard working, reliable
• Thrives in a fast-paced, very busy environment
• Accurate, highly detail oriented
• Deadline driven
• Proactive
• Takes ownership of  job responsibilities
• 2+ years of previous Insurance Broker or Insurance Agent Experience
• Thrives in a team environment
• Strong organizational skills with attention to detail
• Positive, can-do attitude
• Advising people making a claim
• Inputting data to a computer system, sending letters and keeping detailed records
• Preparing reports for insurance underwriters

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.
Our client continues to expand and as such, is looking to add a key Branch Manager.

Primary Responsibility:
Manage the day to day operations of the branch office, by working with staff to maximize customer service and achieve "organic growth".  In order to achieve these goals, a manager must be able to promote and foster full engagement, set out clear expectations, develop core skills and ensure that the employees are in the right job.  It is the manager's responsibility to motivate employees and have them perform together as a team.

Candidate Requirements/Personal Attributes:
Required:

• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Computer skills.

Required Experience & Education:

• Preference given to those with CAIB, AIIC or FIIC designation.
• Minimum level 2 license (level 3 preferred) with completed fundamental, CAIB II and III.
• Experience in Auto, Personal Lines and Commercial Lines is required.
• Strong commitment to develop others, teamwork, and customer satisfaction
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous sales management related experience preferred.
• Excellent communication skills, good listening and interpersonal skills.
• Ability to work under pressure and deadlines.

Job Responsibilities:
Your responsibilities will include:
1. Sales

• Maintain a personal portfolio of business as necessary.
• Develop and implement a sales budget.
• Establish a business plan to meet the sales budget.  The plan will include daily, weekly and monthly goals to achieve budgeted results.
• Implement and maintain plans and processes so results can be monitored.
• Encourage and coach staff to look for sales opportunities to achieve organic growth such as Lead Incentive Program, ICBC up selling and cross dating.
• Ensure that staff is maintaining an acceptable level of retention.
• Publish and share results with staff and hold regular sales meetings.
• Ensure that staff provides outstanding customer service.

2. Operations

• Monitor and maintain expenses to within established budget.
• Ensure that staffing levels are at acceptable levels and provide proper scheduling and allocation of staff.
• Monitor and manage vacation policy, staff time off, lateness and illness.
• Become familiar with and follow corporate policies and procedure and familiarize staff with same.
• Maintain and promote organized and tidy office environment.
• Maintain proper supervision and control of ICBC stock and documentation so office can achieve "satisfactory" or better audit results.
• Be willing to assist or help other branches.
• Monitor and manage accounts receivable to established policy.
• Ensure that employees have proper supplies and tools to do their jobs efficiently and professionally.

3. Employee Relations

• Hold regular staff meetings.
• Identify training needs and ensure that staffs are appropriately trained.
• Promote and assist employees with career advancement.
• Complete Employee Performance Reviews in a timely manner.
• Be positive, consistent, and professional at all times.
• Recognize and reward the right behaviors.
• Deal quickly and fairly with inappropriate behavior.
• Encourage and invite employees to participate in decisions that affect the office or team.
• Encourage and assist staff in self improvement such as educational courses, cross training and in participation in Leaders way training.
• Support and take active role in Leaders way training.
• Promote and support company sponsored social events.
• Lead by example.  This is done by conducting yourself in a professional and honest manner, and with integrity at all times.

4. Community Involvement

• Participate in and encourage staff involvement in company promotional events.
• Be actively involved in community/charitable organizations and encourage staff involvement.
• Search out and look for ways for staff to become involved or participate in community events.
• Promote company by being good corporate citizen.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client continues to expand and as such, is looking to add key Commercial Insurance, Sales Producers.

The Commercial Insurance, Sales Producer will be responsible for generating sales, service, and solicitation of all forms of Insurance business from new and existing clients; maximizing growth and client retention through superior customer service, account development, and cross selling of other available products and services.

Minimum Job Qualifications:

• Preference given to those with CAIB, AIIC or FIIC designation.
• Minimum level 2 license with completed fundamental, CAIB II and III.
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous sales related experience preferred.
• Excellent communication skills.
• Ability to work under pressure and deadlines.Good listening skills in order to determine clients’ needs and proper coverage.

Job Responsibilities:
Your responsibilities will include:

• Develop new client business from prospecting, referral opportunities, and maintain prospect lists.
• Records or files for follow-up sales and provide status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
• Re-market renewals as per firm's policies and client needs.
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
• Report and process all claims and follow-up with clients to confirm their satisfaction.
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
• Attend and participate in required sales production & departmental meetings.
• Enrolment in insurance related courses.
• Other duties as required.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client continues to expand and as such, is looking to add key Commercial Underwriters.

The primary accountability of the commercial underwriter is to maintain direct contact with representative insuring companies and Barton offices and to obtain the underwriting and marketing information necessary to provide the most comprehensive and competitive terms for both commercial lines (new and renewal business) as well as to maintain and control the integrity and profitability of the underwriting authorities and respective insurers.

• Minimum 2-3 years underwriting experience and knowledgeable insurance professional.
• Preference given to those with CAIB, AIIC or FIIC designation or working toward designation or have taken relevant underwriting courses.
• Develops and maintains productive working relationships with peers, clients, and industry personnel.
• Strong experience using MS Office suite.
• Bachelors Degree or Business Administration Diploma.

Job Responsibilities:
Your typical tasks will include:

• Underwriting, new business, renewals and endorsements according to underwriting
  guidelines, authority limits and company standards.
• Thorough knowledge of policy wordings and limitations.
• Responding to broker requests and inquiries on a timely basis.
• Managing relationships with brokers, including acting as the dedicated resource.
• Broker visits as required.
• Search for solutions to complex problems.
• Act as a guide to others and assist with resolving problems and making decisions with respect to policies and procedures.
• Process all assigned work promptly and accurately.
• Maintain knowledge of company and industry underwriting policies, procedures and standards.
• Other miscellaneous duties as required.

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Helpdesk Support Analyst to join the Company's Management Information Services Team and Business Services Group.

This position will work out of the Company's beautiful Nanaimo, British Columbia office with occasional travel to the company's head office, located in downtown Vancouver, British Columbia.

Western Forest Products is seeking a highly motivated, customer-service focused, Helpdesk Support Analyst to join our retained client’s dynamic Information Technology (IT) team in Nanaimo, British Columbia.

Reporting to the Infrastructure Manager, the Help Desk Support Analyst is responsible for timely and effective resolution of end-user productivity issues as they relate to IT serviced computer operations.
This will be accomplished by performing question/problem diagnosis, guiding end-users through to issue resolution, and communicating technical solutions in user-friendly language, and to conduct end-user training where necessary.

Help Desk Support is also responsible for recording problems/solutions within the help desk call-tracking system.

Key Responsibilities:

• Resolve end-user IT issues such as: password resets, software questions, PC hardware problems, solving internet connectivity issues, configuration issues etc.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
• Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
• Diagnose and resolve minor network issues (e.g. LAN access).
• Recognize and escalate deeper and more complex issues to Tier 2 support technicians.
• Assist PC and network technicians by troubleshooting software, hardware, and network issues. 
• Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling.
•  Participate in moves/adds/changes to network and systems access for new, departing, or promoted employees.
• Accurately logs work orders, help desk tickets/resolutions into help desk software management system and maintains a vigilant maintenance of this process.
• Prioritizes work orders/help desk tickets according to severity.
• Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
• Attend and/or conduct training sessions for end users.
• Creates training materials for end users (e.g. FAQ sheets).
• Uses help desk log entries in order to pinpoint trends or trouble spots in order to conduct proactive maintenance or repairs.
• Compile, maintain, and file all repair records, reports, and other documents as required.
• Always maintain a high degree of customer service, professionalism, courteousness, and friendliness.

Desired Experience:

• CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
• 2 years of direct work experience in a help desk support capacity.
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Experience with Dell hardware.
• Experience with Microsoft operating systems and Microsoft Office products, along with other productivity software.
  

Desired Soft Skills:

• Able to quickly analyze issues and determine best courses of action using available resources.
• Sound judgment to escalate issues to senior members within the help desk organization.
• Knowledge of help desk management software tools.
• Excellent written, oral, and telephone communication skills.
• Able to communicate in user-friendly understandable language.
• Knowledge of computer workstation setup.
• Exceptional multi-tasking abilities and prioritization skills.
• Strong customer service mindset.
• Team player and able to work under pressure.

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Intermediate MS-SQL DBA/Developer to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Head Office, in beautiful Vancouver, British Columbia (BC), and some light travel to the company operations located in Nanaimo, BC on Vancouver Island may be required on occasion.

Reporting to the Manager of Development & Integration, the Intermediate MS SQL DBA/ Developer is responsible for primarily designing and administering databases across the enterprise to ensure that these perform in an optimum and secure manner. In addition, the role will be expected to work with the development team and assist with writing and optimizing MS-SQL, T-SQL, PL/SQL functions and SSIS packages in support of system and report development projects. 

Required Education, Experience and Skills:

• Degree or Diploma in Computer Science, Engineering, or related field.
• 3+ years of DBA experience in MS-SQL Server or as an Oracle production DBA.
• 3+ years of development experience in MS-SQL, T-SQL, or PL/SQL.
• Data structure design and architecture familiarity.
• Data defect debugging & fixing, and root cause analysis experience.
• Experience implementing clustered SQL server database solutions.
• Well versed in the software development lifecycle.
• Unit testing & manual quality assurance (QA) testing experience.
• Tools knowledge specifically in: SQL Manager, Visual Studio, TFS, and Azure.
• The ability to work in a team oriented environment with a strong customer service orientation is a mandatory requirement for this position.

The Intermediate MS-SQL DBA/ Developer works closely with the rest of the support team including: database administrators, software development team members, network support, system administrators, and business intelligence specialists.

SPECIFIC ACCOUNTABILITIES

MS-SQL Database Administrator – 60% of the Role

• Maintain design structure by implementing database standards and guidelines.
• Maintain database performance by developing proper database tuning methodologies.
• Implement platform upgrades and migrations by coordinating with the affected parties, and to monitor the resultant performance changes.
• Provide information by collecting, analyzing, and summarizing database performance and trends.
• Confirm database requirements by conferring with all of the affected stakeholders by studying operations and objectives procedures and integrating enterprise requirements, and by applying database concepts and functional capabilities to the role.
• Document database architecture and operational procedures.
• Maintain data integrity by establishing ‘best of breed’ industry standards, and monitoring performance.
• Support and troubleshoot and optimize performance issues, resolve production problems, and provide timely follow-up to clients and to provide problem issues/reports on a monthly basis.
• Work with the development and product teams to create, recommend, and maintain security by adhering to: data access, data privacy, and data transformation standards.

MS-SQL Development (Database) – 40% of the Role

• Transform business requirement into logical and physical data models.
• Conduct data model reviews with developers, software analyst and subject matter experts to collaborate and gain consensus.
• Work with the development team to enforce company standards, and to produce a high quality work.
• Diagnose and resolve complex MS-SQL performance problems.
• Build complex MS-SQL reports.
• Develop SSIS packages as required.

Nice to Have Technical Skills:

• Software development in SSIS and/or SSRS is highly desired.

Required Soft Skills:

• Excellent communication skills (both oral and written) and very strong customer service skills orientation is required.
• Strong problem solving capabilities.
• A high degree of detail orientation is absolutely required for this role.

Nice to Have Soft Skills:

• Exposure to Forestry, Lumber or Industry Related experience is highly desirable

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Application Support Analyst to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Head Office, in beautiful Vancouver, British Columbia (BC), and some light travel to the company operations located in Nanaimo, BC on Vancouver Island may be required on occasion.

Reporting to the Manager, IT Business Solutions – the Application Support Analyst is responsible for working under the guidance of the IT Business Partners (Manufacturing, Sales & Marketing) in providing business application support for critical core systems.  The role will interface with IT Business Partners, MIS functional teams, vendors, user groups, and project teams.

Required Education, Experience and Skills:

• University degree or diploma in business administration, commerce, or computer science or related field with a minimum of 3 years of progressive IT experience supporting enterprise applications.
• Preferred experience supporting lumber production, inventory, and sales systems such as LISA or LumberTrack.
• Strong analytical skills and change management skills.
• Strong interpersonal communication skills.
• Excellent customer service skills.
• Ability to work in a team setting with both internal members and vendors.

Nice to Have Skills and Certifications:

• Working knowledge of SQL Queries.

Western Forest Products Inc. IT department is a critical component of the company and is a strategic business partner for all aspects of the business. By choosing the right technology and deploying it in the most cost efficient and effective manner, it will help to ensure that the company has the ability to drive sustainable business value and increased bottom line productivity and results.

Specific Accountabilities

• Provide application configuration, support and monitoring for the business division.
• Provide timely resolution of functional and technical issues and report incidents.
• Facilitate resolutions of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed).
• Handle queries, report writing, and one-off data research requests from users.
• Perform application deployment and updates as needed.
• Perform testing of new releases (quality assurance).
• Help configure setup as requested by users and monitor platforms.
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
• Research technical processes using sources such as error logs and product technical documentation and identify solutions to resolve problems or improve efficiency.
• Communicate with users regarding application outages.
• Perform other related duties as assigned.
• On-call availability might be required.
• Some travel required to support remote sites as necessary.

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Information Technology (IT) Business Solutions Manager to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Head Office, in beautiful Vancouver, British Columbia (BC), and some light travel to the company operations located in Nanaimo, BC on Vancouver Island may be required on occasion.

Reporting to the Chief Information Officer, the Information Technology (IT) Business Solutions Manager is responsible for the effective analysis, development, implementation and sustainment of mission-critical business applications in meeting organizational objectives. 

He/she will foster and improve engagement and communications between business units and MIS department with the ultimate intent to improving information utilization and operational efficiencies to maximize margin. The role will supervise IT Business Partners, Application Support Analysts, and the Business Integration (BI) lead, while interfacing with business subject matter experts, other MIS functional teams, vendors, user groups, and project teams.

Required Education, Experience and Skills:

• Bachelor’s degree in a Business Management or Computer Science.
• 10 years of related IT experience.
• Minimum 5 years in a managerial capacity leading teams of business analysts and application support analysts.
• Demonstrated strong skills in partnering with the business.
• Skilled at analysis, problem solving, critical thinking and decision making.
• Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
• Ability to effectively prioritize and participate in and/or lead multiple major projects or project roles or lead a variety of project team activities/tasks.
• Skilled at teamwork, communication (verbal and written), innovation, adaptability, and decision making, along with a customer focus, results orientation, and business sense.
• Ability to lead a distributed team based on different geographical regions.
• Strong skills in developing information architecture, business applications standards, change management, incident management, problem management, and service management.
• Solid program and project management skills.
• Strong business and financial acumen.
• Experienced implementing one or more of the following enterprise systems: financial, payroll, inventory, sales systems.
• Has demonstrated a passion for coaching, mentoring and developing others.

Nice to Have Skills and Certifications:

• Certification in IIBA will be an asset.
• Experience in the Forestry and/or Lumber manufacturing industry will be an asset.
• Knowledge of CENGEA, LIMS, LISA, and/or JDE will be an asset.

Western Forest Products Inc. IT department is a critical component of the company and is a strategic business partner for all aspects of the business. By choosing the right technology and deploying it in the most cost efficient and effective manner, it will help to ensure that the company has the ability to drive sustainable business value and increased bottom line productivity and results.

SPECIFIC ACCOUNTABILITIES

Strategy & Planning

• Understand critical business drivers, objectives, constraints, information needs, data usage and ensure that applications meet key business requirements objectives and goals.
• Accountable for the analysis, development, implementation and sustainment of mission-critical business applications.
• Build collaborative relationships and seek feedback to continuously improve the service provided in supporting the business groups in meeting their goals.
• Develop the long-term vision of business facing applications and solutions. 
• Oversee Enterprise Information Architecture pertaining to business applications.
• Oversee all documentation related to applications support, configuration and operations.
• Assist in the development of overall IT strategies and budgets.
• Facilitate pro-active continuous improvement by conducting ongoing analysis and provide recommendations.
• Manage/coach a team of business and application support analysts, and the BI team.

Project Function

• Work with business representatives, project managers, and technical architects during pre-project discovery phase to assess costs & benefits, opportunities, risks, options, etc.
• Oversee, lead, and/or conduct business requirements analysis (planning, elicitation, analysis, assessment, validation, monitoring, management, communication).
• Oversee, lead, and/or conduct quality assurance (QA) testing, and quality processes a required.

Technical Function

• Maintains quality service by establishing and enforcing organization standards.
• Ensures business-driven IT services provided by other MIS technical teams and vendors are being delivered to business users in accordance with defined Service Level Expectations and/or Service Level Agreements (security, performance, functionality, availability, etc.)
• Provide inputs to the MIS technical teams to improve application development, integration, maintenance, updates, network and server stability and performance in alignment with corporate and business division goals, corporate policy, standards, and defined Service Level Agreements/Expectations.
• Facilitate resolutions of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed).

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Infrastructure Support Analyst to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Administration Office, in beautiful Nanaimo, British Columbia, and some travel to company operations located on Vancouver Island will be required.

The successful incumbent will also help to identify areas for improvement for the company’s Networking, Virtual Storage, and will provide technical support on Windows 2008 deployment, and the Microsoft Suite of products. In addition, you will participate and help plan and deliver major system changes, perform capacity and problem management.

The Infrastructure Support Analyst will provide 2nd level support for Windows systems and applications.

Finally, the successful candidate will be a passionate problem solver who can also plan, analyze, and resolve business challenges and stay within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must be able to lead by example, and build upon existing team work within the support group.

In summary, the Infrastructure Support Analyst provides a broad range of customer support services to all of our client’s administrative offices, divisions and operations, including but not limited to:

• Wide Area & LAN Network Administration
• Hardware Support
• System Security Controls
• Help Desk, Tier 2 Support
• Data Communications
• System Evaluation
• Troubleshooting & Diagnostics

Must Have Technical Skills:

• Windows 2008 Server deployment experience
• Exchange 2010 Experience
• Microsoft Active Directory (AD) Expertise

Nice to Have Technical Skills:

• Previous experience with Dell Servers
• Previous experience with Virtual Storage – Equal Logics, or NetApps etc.
• Cisco Network Routing & VPN Connectivity Expertise
• Firewall & Network Security Expertise
• VMware

Required Soft Skills:

• Excellent communication skills (both oral and written) and very strong customer service skills and experience
• Tier 2 customer support
• Lead and mentor Tier 1 Help Desk Support Personnel
• Maintaining contacts with external organizations for the maintenance, service and/or purchase of network equipment

Nice to Have Soft Skills:

• Strong project management experience and proven problem solving capabilities
• Experience recommending, implementing and ensuring adherence to network, security and hardware configuration policies and standards
• Evaluating relevant vendor products and recommending purchases consistent with short and long term objectives of the company
• Exposure to Forestry or Industry Related experience is highly desirable

• Bachelor or Diploma in Computer Science or Business is preferred
• 5 years of Networking experience or a combination of relevant education and work experience
• Candidates must have a strong working knowledge in a Microsoft Windows networking environment
• Technical experience and proficiency with microcomputer hardware and its application is required
• The ability to work in a team oriented environment with a strong customer service orientation is a mandatory requirement for this position
• Troubleshooting WAN & LAN performance issues, and re-engineering more robust solutions

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Business Intelligence (BI) Specialist to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Administration Office, in beautiful Vancouver, British Columbia, and some travel to company operations located on Vancouver Island will be required.

Reporting to the Manager of Development & Integration, the Business Intelligence Specialist is responsible for supporting the data warehouse and business intelligence solutions environment across the enterprise by providing business users with timely and reliable reports and analytics in order to help the company make better decisions.

Education:

• Bachelor’s degree in an Information Science, or equivalent work experience, plus two (2) years of BI specific experience.

Must Have Skills:

• 5+ years of SQL Development - Microsoft SQL Server 2008/2012/2014 preferred.
• 2+ years of experience with ETL design and development - SQL Server Integration Services (SSIS).
• 2+ years of designing and implementing data warehouse and Business Intelligence (BI) solutions.

Nice to Have Skills:

• 2+ years of experience in analysis, design, build and delivery of dynamic and static reports and Key Performance Indicators.
• Experience developing reports – SQL Server Reporting Services (SSRS).
• Experience with SQL Server Analysis Services (SSAS).
• Experience using Excel and Power Pivot to present and manipulate data.
• Experience designing dimensional models using Kimball guidelines is preferred.
• Experience developing dashboards and reports with SharePoint, Performance Point Powerview, Tableau, Atlas, and/or Qlik is an asset.

Soft Skills:

• Highly self-motivated and directed, with a positive attitude, and able to adapt quickly.
• Excellent organization, planning and prioritizing skills.
• Skilled at analysis, problem solving, critical thinking and decision making.
• Skilled at teamwork, communication (verbal and written), innovation, adaptability, and decision making, along with a customer focus, results orientation, and business sense.
• Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks.
• Experience in effectively serving on or leading successful business intelligence initiatives.
• Able to work with the business to gather requirements and support system adoption.

NATURE & SCOPE

Providing Western Forest Products Inc. business users with the correct, defendable data in a timely manner is critical to the future success of the organization.  This information will be used to drive business decisions as to how best to move the company forward and make the best use of our forest and staff resource both today and for the long term future of the industry.

RESPONSIBILITIES

• Work with the IT Business Partners or Business Analysts and business users to gather project requirements with focus on ETL design and development.
• Provide input on high-level design, architecture for ETL solutions aligning with overall data warehouse architecture based on the Kimball methodology.
• Help to develop and implement an enterprise wide reporting strategy.  This needs to include backend technical strategies as well as data visualization.
• Help to design and implement complex BI reporting solutions based on the defined reporting strategy.
• Help to develop custom reports and dashboards.
• Create and maintain detailed design documents outlining proposed solutions.
• Monitor, troubleshoot and resolve issues for the deployed data warehouse solutions and perform root cause analysis.
• Provide database support and maintain support documentation in accordance with internal standards.
• Extract and format various internal and external data sources to build the data warehouse.
• Assist end-users in accessing data from the data warehouse and other BI tools and working with the data in business tools like Excel.
• Continually examine how BI business applications are being utilized and recommend and implement improvements.
• Create documentation and business metadata.
• Create and communicate business reporting standards.
• Ensure only high quality information is presented to the business community.
• Keep abreast of BI technology.

Zealots Consulting Inc. Executive Search has an opening for an IT Business Partner (formerly known as an Application Support Specialist).

Our retained client: Western Forest Products Inc. is an integrated Canadian forest products company that continues to expand. As such, is looking to add a key IT Business Partner. Our clientis highly committed to the safety of its employees, and values a culture of performance and discipline, at their beautiful Campbell River location.

Campbell River is nestled on the east coast of central Vancouver Island, and long known as the "Salmon Capital of the World" and more recently as an adventure and eco-tourism hub, Campbell River is a natural destination choice close to Discovery Passage, Quadra Island and, in the distance, the rugged Coast Mountain range of mainland British Columbia.

Our Client’s Story:
Western Forest Products Inc. is a margin focused timberland manager and wood producer committed to building a profitable and globally competitive forest products business.
On the Coast of British Columbia (BC), our client sources high quality fibre from six distinct coastal BC tree species, each has its own unique properties, providing for the demands of our client’s global customer base.  Our client’s access to quality fibre means that a wide range of products is consistently available to discerning buyers world-wide.
Our client has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications.  This positions our client as a preferred supplier to customers from over 25 countries.  Those customers are supported by service agents in more than 15 locations around the world to source exactly what they need to be delivered on time.
 
The Position:
Reporting to the Manager, IT Business Solutions, the IT Business Partner for Timberlands is responsible for fostering and improving engagement and communications between the operations and the IT Department, with the ultimate intent to improving operational efficiencies to maximize margin. The role is primarily business-facing primarily serving the IT needs of the area’s forestry operations throughout central and northern Vancouver Island. Travel through the region to the various forestry operations and dryland sorts is a requirement for this position.

Nature and Scope:
The IT Business Partner role provides a range of customer support services including but not limited to:

• Acting as Primary Point-of-Contact for End Users
• Supporting User Applications
• Escalating Software Issues
• Scripting Ad Hoc Queries
• Reporting
• Managing Complex Transactional Applications
• Analyzing and Gathering Requirements
• Documenting Systems Flow and Data Usage
• Managing Software Updates/Patches

* Note: The IT Team coordinates support for all Western Forest Products Inc. and requires a high degree of confidentiality due to the unlimited access to corporate and operational wide systems.

The Rewards:
Our client’s key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry leading knowledge of the fibre base, skills in product manufacturing, and a dedication to customer service as well as a commitment to safety, community and environmental values.

• You possess a college diploma or university degree and/or 5 years equivalent work experience, with a strong aptitude for finding IT solutions to meet the business needs of our client.
• This position requires a person who has supported Enterprise Applications in a manufacturing or other business critical process environments.
• The incumbent needs to have managed solution upgrades and enhancements and is familiar with dealing with 3rd party application vendors. 
• Familiarity with a software development lifecycle (SDLC) methodology would be considered an asset.
• Preferences will be given to those candidates with Forestry experience.

• You are a confident and a versatile team player who is comfortable with the ever-changing demands of a dynamic workplace.
• You have the ability to work in a team oriented, collaborative environment. 
• You are considered to be an effective communicator, with good interpersonal skills and you enjoy providing superior service to your customers.
• You enjoy a challenging assignment and you will generally reach the desired objective.
• You have a “can do” attitude, with proven multi-tasking and organizational skills.
• All training provided by the client.
• Willingness to travel throughout central and northern Vancouver Island.

Director of Product Management

ZC-2013107

Zealots Consulting Inc. Executive Search has an opening for a Quality Assurance/Product Specialist: HTML, PHP, Java Script with our esteemed and fast growing Vancouver client voted in the 50th top fastest growing technology companies, and voted as one of the Top Technology companies in the Brantham's 300 top rating companies in Canada.

This is a very fast moving and interesting role; whereby you will be expected to wear multiple hats in order to provide superior quality assurance/product specialist to our client's ever expanding client base.

Some of the key responsibilities for The Quality Assurance/Product Specialist role are to be the expert on our client's proprietary software product and how it can be effectively used.

The Quality Assurance/Product Specialist can talk the language of both high level customers and developers and will help provide technical product and training support on mobile payments, ecommerce, partner software integrations, and traditional point of sale terminal set up.

The quality assurance/product specialist is an integral part of our client's product team, and is a key resource for our client's success.

Primary Responsibilities:

• Diagnose product problems and provide solutions for complex customer issues.
• Educate/Train customers on how to use our client's proprietary product.
• Assist the sales team on potential sales orders, and to explain the products value, and to find innovative solutions to the customer needs.
• Manage the integration of technology partners (VARs, integrated systems, etc.) with our client's product and services.
• Assist the product team in the testing and roll-out of (training, documentation, etc.) new products.
• Maintain key customer relationships, and to develop and implement strategies for our client's expanding customer base.
• Work with the product team to define new product requirements.

Requirements:

• 3+ years in a quality assurance, technical support, training, product management, or a software integration specialist role.
• Strong knowledge of Ecommerce, electronic technology payments, point-of-sale, and mobile products.
• Exceptional qualifying, sales process, forecasting and communication skills, both written and verbal.
• Very strong written/verbal communication skills and to be the liaison between customer facing and software developers.
• Strong ability and desire to wear multiple hats as required.
• Strong organization, planning, and project management skills.
• Has a proactive and curious nature, identifies problems before they happen, and crafts winning solutions that exceed customer expectations.

Must Have Skills:

• Experience with HTML/PHP/Java Script.

• Bachelor or Diploma in Computer Science or Business preferred

• Excellent communication and customer service skills/experience in lieu of technical skills will be highly considered
• All Training Provided by Client

Compensation

• Compensation package is commensurate with experience. Employee will be paid a competitive base salary, potential commissions and annual bonuses.

Zealots Consulting Inc. Executive Search has an opening for a Application Support/Training Product Specialist – HTML, PHP, Java Script with our esteemed and fast growing Vancouver client voted as one of the top 50th top fastest growing technology companies, and voted as one of the Top Technology companies in the Brantham’s 300 top rating companies in Canada.
This is a very fast moving and interesting role; whereby you will be expected to wear multiple hats in order to provide superior technical support/training software product expertise to our client’s ever expanding client base.
Some of the key responsibilities for the Application Support/Training Product Specialist are to be the expert on our client’s proprietary software product and how it can be effectively used.
The Application Support/Training Product Specialist can talk the language of both high level customers and developers and will help provide technical product and training support on mobile payments, ecommerce, partner software integrations, and traditional point of sale terminal set up. The technical support/training product specialist is an integral part of our client’s product team, and is a key resource for our client’s success.

Primary Responsibilities:

• Diagnose product problems and provide solutions for complex customer issues.
• Educate/Train customers on how to use our client’s proprietary product.
• Assist the sales team on potential sales orders, and to explain the products value, and to find innovative solutions to the customer needs.
• Manage the integration of technology partners (VARs, integrated systems, etc.) with our client’s product and services.
• Assist the product team in the testing and roll-out of (training, documentation, etc.) new products.
• Maintain key customer relationships, and to develop and implement strategies for our client’s expanding customer base.
• Work with the product team to define new product requirements.

Requirements:

• 3+ years in a technical support, training, product management, or a software integration specialist role.
• Strong knowledge of Ecommerce, electronic technology payments, point-of-sale, and mobile products.
• Exceptional qualifying, sales process, forecasting and communication skills, both written and verbal.
• Very strong written/verbal communication skills and to be the liaison between customer facing and software developers.
• Strong ability and desire to wear multiple hats as required.
• Strong organization, planning, and project management skills.
• Has a proactive and curious nature, identifies problems before they happen, and crafts winning solutions that exceed customer expectations.

Must Have Skills:

• Experience with HTML/PHP/Java Script.

• Bachelor or Diploma in Computer Science or Business preferred

• Excellent communication and customer service skills/experience in lieu of technical skills will be highly considered
• All Training Provided by Client

Compensation

Zealots Consulting Inc. Executive Search has an opening for a Technical Support/Training Product Specialist with our esteemed and fast growing Vancouver client voted as one of the top 50th top fastest growing technology companies, and voted as one of the Top Technology companies in the Brantham’s 300 top rating companies in Canada.

This is a very fast moving and interesting role; whereby you will be expected to wear multiple hats in order to provide superior technical support/training software product expertise to our client’s ever expanding client base.

Some of the key responsibilities for The Technical Support/Product Specialist role are to be the expert on our client’s proprietary software product and how it can be effectively used.

The Technical Support/Training Product Specialist can talk the language of both high level customers and developers and will help provide technical product and training support on mobile payments, ecommerce, partner software integrations, and traditional point of sale terminal set up. The technical support/training product specialist is an integral part of our client’s product team, and is a key resource for our client’s success.

Primary Responsibilities:

• Diagnose product problems and provide solutions for complex customer issues.
• Educate/Train customers on how to use our client’s proprietary product.
• Assist the sales team on potential sales orders, and to explain the products value, and to find innovative solutions to the customer needs.
• Manage the integration of technology partners (VARs, integrated systems, etc.) with our client’s product and services.
• Assist the product team in the testing and roll-out of (training, documentation, etc.) new products.
• Maintain key customer relationships, and to develop and implement strategies for our client’s expanding customer base.
• Work with the product team to define new product requirements.

Requirements:

• 3+ years in a technical support, training, product management, or a software integration specialist role.
• Strong knowledge of Ecommerce, electronic technology payments, point-of-sale, and mobile products.
• Exceptional qualifying, sales process, forecasting and communication skills, both written and verbal.
• Very strong written/verbal communication skills and to be the liaison between customer facing and software developers.
• Strong ability and desire to wear multiple hats as required.
• Strong organization, planning, and project management skills.
• Has a proactive and curious nature, identifies problems before they happen, and crafts winning solutions that exceed customer expectations.

Nice to Have Skills:

• Experience with HTML/PHP/Java Script.

• Bachelor or Diploma in Computer Science or Business preferred

• Excellent communication and customer service skills/experience in lieu of technical skills will be highly considered
• All Training Provided by Client

Compensation

Compensation package is commensurate with experience. Employee will be paid a competitive base salary, potential commissions and annual bonuses. Our client offers one of the best medical and dental benefit packages in Canada and a healthy stock option plan that ensures you succeed.

Our retained client, Western Forest Products is an integrated Canadian company sustainably managing forests and manufacturing high quality wood products on the Coast of British Columbia.
Our client sources high quality fibre from five distinct coastal BC tree species, each having its own unique properties, providing for the demands of our client's global customer base.  Western Forest Products Inc. access to quality fibre means their wide ranges of products are consistently available to discerning buyers world-wide.

Western Forest Products Inc. has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications.  This positions our client as a preferred supplier to customers from over 25 countries.  Western Forest Products Inc. customers are supported by service agents in more than 15 locations around the world to source exactly what they need and to be delivered on time.

Our retained client, Western Forest Products Inc., is actively recruiting a Data Integration Developer/Architect - SQL Server Integration Services (SSIS) to plan, coordinate, and supervise all activities related to integration of data and systems across our client's enterprise.

This individual is a senior developer experienced and knowledgeable on data integration patterns, and the improvement of data flow between databases, servers and Cloud services. He/she will work with other senior team members charged with identifying and implementing the most suitable enterprise architecture for our client's needs.

Proven communication skills, problem-solving skills, and knowledge of integration best practices are critical for success.

Responsibilities:

• Plan, execute, and manage the integration of data and systems throughout the enterprise.
• Collaborate with Business Intelligence and other specialists, to further the establishment of Unified Enterprise Architecture.
• Liaise with project teams to gain an understanding of required data architectures, functionality and services.
• Ensure that integration planning and practices are aligned with business goals and objectives and that legal, compliance, and operational requirements are met.
• Design integration strategies that encompass message broker, buses, and point-to-point connection architectures.
• Employ integration patterns that reduce the cost of application systems development and support.
• Lead testing of Data Integration development in order to identify and remedy potential problem areas.
• Investigate and qualify potential integration solutions in the Cloud, On-Premise, or Hybrid arrangement to better allocate resources and lower cost.
• Manage selection, deployment, and maintenance of Data Integration tools.
• Review data quality, addressing issues through the adjustment of the Data Integration architecture.
• Measure and manage Service Level Agreements related to all Data Integration solutions

• Four-year college diploma or university degree in computer science or computer engineering, and/or 5+ years equivalent work experience.

• 5+ years direct experience in enterprise-level data integration architectures and patterns.
• Proven experience in overseeing the linking of cross-functional databases between disparate business units and systems.
• Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and data mapping.
• Experience with SOA architecture.
• Experience with Enterprise Service Bus (ESB), hub and spoke and point-to-point integration architectures.
• Technically fluent in programming languages, including C#.
• Strong background in risk management methodologies.
• Direct, hands-on experience with automated Data Integration tools.
• Knowledge of relational database design and management techniques.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong understanding of end-user needs and requirements.

Soft Skills:

• Service. Ability to understand services and envision how they should be packaged and managed, viewing service as the most important factor in managing any business process.
• Competence. Ability to excel at competence, constantly seeking ways to make things better.
• Focus. Having a sharp focus on what is important, without being distracted by extraneous factors.
• Discipline. Ability to maintain discipline and not be led astray, making changes only when strategically justified.
• Performance orientation. Understanding performance as the measure of success, and excuses for an organization's failure to perform are unacceptable.
• Teaming. Possessing a good track record of developing teams and sustaining team spirit over time which, in turn is recognized by the client.

Our retained client, Western Forest Products is an integrated Canadian company sustainably managing forests and manufacturing high quality wood products on the Coast of British Columbia.
Our client sources high quality fibre from five distinct coastal BC tree species, each having its own unique properties, providing for the demands of our client’s global customer base.  Western Forest Products Inc. access to quality fibre means their wide ranges of products are consistently available to discerning buyers world-wide.
Western Forest Products Inc. has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications.  This positions our client as a preferred supplier to customers from over 25 countries.  Western Forest Products Inc. customers are supported by service agents in more than 15 locations around the world to source exactly what they need and to be delivered on time.
Our retained client, Western Forest Products Inc., is actively recruiting an Application Support/Integration Developer ideally with experience with both application support and data integration experience with: SQL Server Integration Services - SSIS, BizTalk, and Business Intelligence (BI).

The Application Support Integration/Developer delivers technical support for transaction processing systems and applications that include log and forest inventory systems, web applications, relational databases and report services.

Four-year college diploma or university degree in computer science or computer engineering, and/or 5+ years equivalent work experience.

The Application Support/Integration Developer works with the Business Services Delivery team to ensure business driven services remain relevant to, and fully-utilized, by business.

Operational Function:

• Act as the primary point-of-contact in IT for business users and stakeholders in context of active, IT-delivered services (including Change Management and Service Delivery). This is a tier-2 support role, specific to assigned services and applications.
• Facilitate resolution of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed) in an active, solutions-oriented framework (incident management, root-cause analysis, etc.).
• Work closely with application vendors to improve application development, maintenance, and updates in alignment with corporate policy, standards, and defined Service Level Agreements/Expectations.
• Facilitate business continuity by developing concise documentation, flowcharts, layouts, diagrams and charts in context of active, IT-delivered services.
• Facilitate pro-active service delivery by conveying changes in business needs to the Business Services Delivery team.
• Foster agile service delivery by collecting, analyzing, and summarizing process and service issues and providing relevant, related information to the Business Services Delivery team.
• Support Business Services Delivery team in efforts to procure and deliver relevant business services by understanding information needs, conferring with users, studying systems flow, data usage, and operational business processes.
• Facilitate regular, open communication between business users and IT service providers.
• Participate in project initiatives and team meetings by interacting and collaborating with team members as required.
• Manage customer expectations, and educate user community in context of the Software Development Lifecycle (SDLC), and Change Management Processes.

Desired Skills:

• Development skills in: Microsoft SQL, T-SQL, PL/SQL.
• Experience working with Oracle, and Microsoft SQL Server.
• Experience working within multi-tiered application environments, including supporting application deployment.
• Experience working with Microsoft Windows IIS, Apache, etc. including configuration and systems optimization.
• Experience in Root Cause Analysis methodologies.
• Effective time management in context of operational and project commitments.
• Experience working within an ITIL framework, managing change under scrutiny and in context of varied business expectations.
• Experience working in and a strong adherent to standards-based, policy-driven environments.
• Knowledge of, and experience with web programming languages and development methodologies, including REST, WS-* (BPEL, Policy, etc.), SOAP, .NET, WSDL, XML.
• Familiarity with information modeling tools and methodologies, including data model design and data flow diagramming.

Desired Capabilities:

• Service. Although the concept of a service organization is easy to understand, the actual identification and grouping of services is complex. It takes a special talent to see the half-dozen or so services and envision how they should be packaged and managed. Those with a talent for service can see through the eyes of the customer to envision how to make things work better from the customer's perspective. They have the ability to view service as the most important factor in managing any business process.
• Competence. To have the best services is to excel at competence, rather than settle for second best. People with this talent are constantly searching for ways to make things better.
• Focus. Delivering service requires a sharp focus on what is important, without being distracted by extraneous factors.
• Teaming. Teamwork is needed to provide service; it isn't an individual art. The teaming talent is seen in people with a good track record of developing teams and sustaining team spirit over time, which in turn is recognized by the customer.

Our client is a large property and casualty (P&C) insurer and sells insurance products and services through a province-wide network of brokers and agents and  has made a significant investment in business systems transformation in order to ensure they provide market-leading customer experience delivery and to improve brokers’ ease of doing business. The new Insurance Sales & Administration Systems Strategy (ISAS) project is multi-year project and a multimillion dollar undertaking to modernize legacy systems with customized off the shelf solutions.

The Systems Development & Integration Manager will be part of a small high powered multi-faceted team who will drive ISAS from inception through requirements to delivery and sustainment.

Candidate Requirements:

• Manage a matrix organization of internal and external business and technical experts, systems integrator and insurance vendors, working on a portfolio of highly complex projects with multiple dependencies.
• Lead the development for one or more work streams, managing the full development cycle from designing complex solutions, proposing options to reduce implementation risk, to successfully delivering a viable operational solution that meets the business objectives and supports our governance framework.

• Provide deep financial/insurance product and technical expertise on the design, implementation and integration of an end-to-end technology solution, including remediation and integration with legacy systems.
• Support the design authority and ensure third party technical solutions meet our business service commitments as governed though our Technical Alignment Strategy.

• A technical degree together with an MBA or business degree or equivalent qualification/experience.
• 10+ years of Systems Integration & Development

Position Requirements

To make an immediate contribution, you will need to draw on your experience implementing complex financial systems within the insurance, financial or wealth management industries:

• Strong business systems analysis skills; clear understanding of the emerging technology and the potential it brings to business and technical operations.

• Experience integrating new packages with in a legacy system and client server environment. Hands on experience working with core back end financial, payments, accounts, core insurance products and ideally has integrated financial systems with the SAP financial package.

• Exceptional relationship building abilities, able to work with all stakeholders to influence direction and lead change initiatives; strong communications skills able to present at the appropriate technical level to a spectrum of audiences, negotiate.

• Demonstrated delivery focused, able to work between the ambiguity at the planning and definition stage, and the operational focus to incrementally deliver business results.

Position information

• As a valued member of our esteemed client’s team, you’ll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.

• Salary is wide open, comprehensive benefits, pension plan, and a challenging work environment.

Zealots Consulting Inc. Executive Search is actively recruiting a Quality Assurance Test Manager to ensure effective delivery of IT testing services and who will lead a Centre of Excellence and that ensures testing strategy, standards, and processes are aligned with the Strategic Quality Assurance governance.

Your scope:

• Manage IT testing service delivery. Oversee and monitor quality of services and effectiveness of delivery.
• Manage the Testing Center of Excellence to implement and ensure adherence to new testing methodologies addresses all phases of systems testing. Provide quality assurance, test capabilities and best practices for all data, systems, and applications and associated governance.
• Maintain in-depth knowledge of the quality control and quality assurance disciplines; formulate a coherent, sustainable and practical approach to improving the quality and reliability of the testing solutions including quality assurance strategy and quality control and ensuring corporate governance.
• Manage internal partner relationships with the Business Acceptance Testing function, Environment and Tool provisioning functions and internal clients.
• Manage and monitor external partner relationships that provide consulting and staff augmentation services.

This experience is combined with a degree and business qualification or equivalent experience.

Position Requirements

To make an immediate contribution in this critical role, you will draw on your experience as a Senior Test Manager implementing complex financial systems within the insurance, financial or wealth management industries:

• Leading full software development life cycle testing - System Integration (SIT), Performance testing, User Acceptance (UAT) testing, strategic Quality Assurance (QA) leadership, and complex software solutions and architectures - that combines multiple systems via web based interface including proven experience in managing functional and non-functional testing stages (including Automation and Performance testing) and expertise in SDLC.
• Working with large and complex projects and managing project interdependencies in a multi-team environment developing project-specific test plans and resource allocation for formal project implementations, and resource allocation models for software quality assurance and testing related activities.
• Managing a Testing Center of Excellence implementing COTS solutions (Strategy, Governance and Processes) based on industry best practices. Providing strong team leadership ability, able to communicate the organizational goals and objectives to the test team, and manage team development. Ensuring the right talent is aligned with the right solution. Able to effectively manage geographically dispersed test teams, both onshore and offshore, balancing multiple teams and work streams.
• Demonstrating exceptional communication skills, effectively managing partner and other stakeholder relationships, able to influence direction and lead change initiatives, employ strong negotiation skills, and present at the appropriate technical level to a spectrum of audiences.

Zealots Consulting Inc. Executive Search Senior Programmer Analyst, who will interface with customers, performs architectural reviews, develop complex system designs, and resolve difficult hands on technical challenges.

If you have excellent Linux/Unix skills couple with Weblogic skills with an interest and background in system security supporting the identity management discipline, this is the opportunity for you. Our client will provide training on the Oracle Identity Management Product Suite.

Your solid background managing and driving technical engagements in the Identity Management space, and your strong troubleshooting skills and ability to provide creative solutions will see you thriving in this challenging role. We will draw on your experiences in leading the delivery of Identity Management solutions to production, and also working efficiently with offshore teams.

Your responsibilities include guiding client engagements from a technology standpoint, designing technical architectures, aligning technology roadmap with business requirements, and providing leadership to the development and operational teams.

The additional duties will include:

• Providing senior level consultation to clients and divisional staff in resolving complex technical problems;
• Supporting projects from a technology and leadership perspective and mature the business relationships;
• Identifying and evaluating business and technology risks, internal controls which mitigate risks, and recommending opportunities for policy and controls improvement;
• Driving the selection and tailoring of solution approaches, automation methods, and tools to support operational service or projects;
• Facilitating technology-based tools or methodologies to review, design, and/or implement products and services;
• Assuming a substantive/lead role in technology and capacity planning, architecture decisions, system design, and requirements gathering;
• Embracing a technical solution and/or a project leadership role, and working with a team consisting of senior and intermediate staff;
• Maintaining and enhancing a positive working relationship with product vendors, consulting partners, and clients.

Your experience is supported by a technical or business degree; and an industry recognized certification (CISSP, CISA, CISM, CIPP, and/or PMP) would be preferred.

To make an immediate contribution in this critical Enterprise Identity Management role, we will draw on your depth of experience in:

• Working on large projects using technologies such as Oracle Identity Management suite (OIM, OAM, OIA, OVD, etc.), Weblogic, BPEL, J2EE, Active Directory, SAP, SharePoint, and Mainframe;
• Leading business requirements gathering and translating those into system requirements, and facilitating business process design as it relates to managing identities and access privileges
• Knowledge of security frameworks and architectures for middleware software and databases, and experience with Directory Services and Federation implementation and administration;
• Making changes to the Commercial Off The Shelf (COTS) Software product as required, while ensuring that the solution conforms to the technical standards of the organization;
• Understanding of current regulatory requirements and how it related implications to identity management and security/audit compliance. This experience would be beneficial;
• Working knowledge of the ITIL and SDLC implementation methodologies. This experience is mandatory.

Your leadership and collaborative abilities include:

• Exceptional relationship building abilities; the ability to work with all stakeholders to influence direction and recommend change initiatives; strong communications skills; and the ability to present at the appropriate technical level to a spectrum of audiences;
• Strong team leadership ability; ability to communicate the organizational goals and objectives to the identity management team, and track development progress; and the ability to effectively lead and work with geographically dispersed teams, both onshore and offshore;
• Excellent analytical skills and the ability to solve problems and manage processes within a complex environment together with the proven operational experience in delivering Identity Management solutions.

Zealots Consulting Inc. Executive Search is actively recruiting a Websphere Middleware Integration Specialist who will be responsible for providing senior level expertise in IT Infrastructure of middleware and integration technologies.

You will lead project and operational work for the ongoing enhancements and development of middleware and integration infrastructure in support of key enterprise level, commercial off the shelf products that provide applications and systems services for the corporation. You will also be responsible for technical solutions, planning, implementation and support for middleware technologies and provide the technical leadership across various IS groups. Further, you will be responsible for and provide senior level consultation to clients and division staff in resolving complex middleware and message queuing (MQ) technology problems.

Bachelor of Computer Science or Diploma plus relevant experience

Position requirements

The following experience is required in order to be considered for this position:

• Senior level experience in IT infrastructure architecture and technical design of middleware & integration platforms (preferably the IBM suite of middleware products including Websphere Message Broker, DataPower, WSRR, MQ and Application Server);
• Proven abilities in leading implementations of middleware and integration technologies;
• Proven abilities to manage small to large technical projects and to provide estimates for hardware sizing, work efforts, timelines, and costs;
• Proven abilities to provide administration support of middleware and integration infrastructure
• Senior level analytical skills in identifying and resolving for complex problems in production, development and test environments;
• Ability to multi-task effectively, to handle multiple competing priorities with tight deadlines;
• Demonstrated people leadership skills on a technical and team/mentoring level;
• Strong communications skills in meeting facilitation, leading IS groups and presenting information to key senior level stakeholders including but not limited management and external stakeholders (vendors);
• Strong written skills in developing solutions design, configuration, installation documentation and presentation material;
• Strong tactical IT vendor management experience and skills relating to technical support of the applications platform.

The above requirements would typically be acquired through professional or post-secondary education with proven and demonstrated experience in expert systems administration of middleware technologies or an equivalent combination of education and experience.

Key to your success in this role includes qualifications in the following:

• Strong written communications skills in providing technical design and solutions, technical business cases, and presentations to various levels of audience;
• IBM Websphere integration suite of products including but not limited to Message Broker, Data Power, WSRR, and MQ (Message queue);
• Web Application Server platforms including IBM Websphere Application Server (preferred) and/or Oracle WebLogic Server;
• Perimeter network services such as web proxy services, SSL encryption technologies (e.g. PKI);
• Base server operating infrastructure including RedHat Enterprise Linux and VMWARE, Microsoft Windows Server and networking technologies including Active Directory, DNS, Windows Server 2008;
• Strong knowledge of networking, firewall security and web application security is an asset;
• Strong knowledge of scripting and automation in is an asset;
• Strong knowledge of delivering IT infrastructure as a platform-as-a-service is an asset.

Zealots Consulting Inc. Executive Search is actively recruiting a UCS Pre-Sales Specialist with at least five years of progressive career experience in selling complex server infrastructure solutions. You must have solid knowledge of both enterprise and commercial client base in your region and must have strong sales skills in creating technology solutions based on key technology such as: VMWare, NetApps, and Cisco. Aside from the sales skills, you must have a strong technical ability to identify and understand customers’ infrastructure requirements, and ability to work effectively with local regional and national account teams.

Responsibilities:

• Work with local account teams along with vendors/manufacturers
• Communicate with branch team members about value proposition of Cisco UCS and identify solutions that will be of value to prospective customers
• Sales target attainment of UCS solutions.
• Liaise with Cisco UCS Account Managers (CAMS) and line of business managers
• Work cooperatively with CAMS to identify target customers
• Develop a deep understanding of UCS value proposition and solution design
• Assist in qualifying opportunities
• Provide assistance in proposal development and presentations
• Act as a local liaison with Vendor’s sales and channel account managers.
• Provide weekly sales forecast
• Maintain and obtain appropriate technical knowledge and certifications
• Participate in marketing activities that have been organized through the marketing group

Qualifications:

• Minimum 5+ years of IT sales experience in products and services with specific knowledge of Cisco
• Proven track record to solicit new clients; execute cold calls to high level management and successfully secure the sale
• Strong knowledge of blade servers and network products
• Ability to effectively interface with CIO level client representatives
• Competitive adeptness in establishing and developing accounts, strong customer focus and an ability to manage business relations
• A proven ability to develop long-term and mutually beneficial relationships with large accounts
• Proficiency to work with complex opportunities where long sales cycles are involved
• Prefer sales certification in major vendor technologies such as Cisco. Will provide training and education.
• Post Secondary Education in business or technology

Software Development Manager

Zealots Consulting Inc. Executive Search is currently recruiting a QA - Software Tester (Automation) to join our client’s Information Systems Team. As the QA - Software Tester (Automation) you will be responsible for testing quality assurance software development projects.

Under the direction of the Manager, Information Systems this role will have general knowledge of the details associated with the software development lifecycle, various operating systems and software application platforms, together with an understanding of the different business functions and perspectives.

The successful candidate will be customer service driven, outgoing and proactive, logical, while enjoying balance of life in a positive, dynamic, and changing environment and has good communication and interpersonal skills.

 Position Functions and Tasks:

• Follow procedures and QA methodologies and follow quality standards / practices to be implemented.
• Coordinates and execute QA testing, follow test plans, scripts, bug tracking, etc.
• Diagnose and help to resolve quality issues.
• Work with other internal teams and follow requirements for testing tools and resources necessary for project testing.
• Follow the development and maintenance of project quality processes and practices.
• Log defects.

Position Functions and Tasks:

• Follows QA methodologies.
• Follows quality standards / practices to be implemented.
• Follows and execute QA testing, follow test plans, scripts, bug tracking, etc.
• Diagnoses and helps to resolve quality issues.
• Works with other internal teams to establish requirements for testing tools and resources necessary for project testing.
• Follows the development and maintenance of project quality processes and practices.
• Logs defects.

• Degree in Computer Science or related field
• A minimum of 2 years of cumulative experience developing and testing robust web applications and database applications
• A strong technical background along with in-depth experience testing and developing web and data solutions using the Microsoft suite of software. E.g. Windows Server, IIS, .NET Framework, TFS
• Formal background in QA test automation methodologies
• Formal software development life-cycle experience

Required Skills:

• Strong analytical and troubleshooting skills
• Excellent team and interpersonal skills
• Excellent communication skills (both verbal and written)
• A positive thinker with a strong desire to succeed
• Demonstrate the ability to be self-motivated, conscientious, persistent, and able to work independently or with teams, under deadline pressure on multiple projects at a very high level of accuracy and attention to detail
• High standards of ethics and confidentiality to handle sensitive information
• Highly motivated, high energy and enjoys working in a fun environment
• Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook is a must
  

Manager, Application Development

Our retained client, Western Forest Products is an integrated Canadian company sustainably managing forests and manufacturing high quality wood products on the Coast of British Columbia.
Our client sources high quality fibre from five distinct coastal BC tree species, each having its own unique properties, providing for the demands of our client’s global customer base.  Western Forest Products Inc. access to quality fibre means their wide ranges of products are consistently available to discerning buyers world-wide.
Western Forest Products Inc. has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications.  This positions our client as a preferred supplier to customers from over 25 countries.  Western Forest Products Inc. customers are supported by service agents in more than 15 locations around the world to source exactly what they need and to be delivered on time.
Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry leading knowledge of the fibre base, skills in product manufacturing, and dedication to customer service. Western has a commitment to safety, community, and environmental values second to none.
Western's valued employees are dedicated to their profession, co-workers, communities, company and customers. Their inspiring and unique skill sets and commitment to achieving excellence are reflected in Western's products, processes, and culture of continuous improvement and Innovation. Western offers a competitive salary, company pension, and comprehensive benefits plan.

We are actively recruiting a Senior Developer (.Net, C#) ideally with experience with both .Net or C# development experience, application support, and data integration experience with: SQL Server Integration Services - SSIS, BizTalk, and Business Intelligence (BI).

• Four-year college diploma or university degree in computer science or computer engineering, and/or 5+ years equivalent work experience.

The Senior  Developer (.Net, C#) works with the Business Services Delivery team to ensure that the application development and support reflects the needs of the business, and it remain relevant to, and fully-utilized, by the business from an operational perspective.

Specifically, you will work on several high profile projects including: the implementation of a new Lumber ERP system called LumberTrack; and a new financial system using Microsoft AX, both scheduled for 2017.  Working as a critical member of the IT application development team, the successful candidate will be responsible for developing system integrations built on a .Net based enterprise integration platform to support these and other initiatives.  The role is also responsible for the maintenance and enhancement of an ASP.Net Web Portal used to provide business users access to customized system functions. 

The ideal candidate will enjoy working in a small team environment.  They should be able to discuss, and challenge application designs in a respectful way as to ensure the approach being taken will be successful.  They also must be good at listening to constructive comments on their designs.  This is essential in taking the application designs to the next level.

Responsibilities:

• Implement solutions based on high level architectural design documents.
• Writing application integration adaptors using C# workflows and WCF.
• Maintain and enhance a MVP based ASP.Net web application portal.
• Package code to support reproducible deployment outcomes.
• Provide leadership on improving MIS process to create a stable, reliable environment for the operations of a global forestry company.
• Leverage standardized coding blocks to speed up application development.
• Review code provided by contract developers to ensure quality and maintainability.
• Writing technical specifications and deployment guides.
• Effective time management in context of operational and project commitments.
• Experience in Root Cause Analysis methodologies.
• Experience working in and a strong standards-based, policy-driven environment and appreciate the importance of following architectural design specification.
• Proactively support other team members to facilitate other people’s project as well as your own.
• Work with the WFP development team to maintain a consistent code quality and style.

Must Have Skills:

• C# developer
• Visual Studio 2013 or later
• C# Workflows
• WCF services
• Unity
• Microsoft Service Bus
• .Net Framework XML data object model
• ASP.Net web forms
• MVC
• Excel programming model (Open XML)
• IIS 7

Nice to Have Skills:

• SQL scripting
• SQL Server Integration Services - SSIS, BizTalk, and Business Intelligence (BI).
• UDDI
• Visual Studio TFS as source control
• Knowledge of, and experience with web programming languages and development methodologies, including REST, WS-* (BPEL, Policy, etc.), SOAP, .NET, WSDL, XML.
• Experience working within multi-tiered application environments, including supporting application deployment.
• Experience working with Apache, including configuration and systems optimization.
• Experience in Root Cause Analysis methodologies.
• Effective time management in context of operational and project commitments.
• Experience working within an ITIL framework, managing change under scrutiny and in context of varied business expectations.
• Experience working in and a strong adherent to standards-based, policy-driven environments.
• Familiarity with information modeling tools and methodologies, including data model design and data flow diagramming.

Operational Skills:

• Act as the primary point-of-contact in IT for business users and stakeholders in context of active, IT-delivered services (including Change Management and Service Delivery). This is a tier-2 support role, specific to assigned services and applications.
• Facilitate resolution of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed) in an active, solutions-oriented framework (incident management, root-cause analysis, etc.).
• Work closely with application vendors to improve application development, maintenance, and updates in alignment with corporate policy, standards, and defined Service Level Agreements/Expectations.
• Facilitate business continuity by developing concise documentation, flowcharts, layouts, diagrams and charts in context of active, IT-delivered services.
• Facilitate pro-active service delivery by conveying changes in business needs to the Business Services Delivery team.
• Foster agile service delivery by collecting, analyzing, and summarizing process and service issues and providing relevant, related information to the Business Services Delivery team.
• Support Business Services Delivery team in efforts to procure and deliver relevant business services by understanding information needs, conferring with users, studying systems flow, data usage, and operational business processes.
• Facilitate regular, open communication between business users and IT service providers.
• Participate in project initiatives and team meetings by interacting and collaborating with team members as required.
• Manage customer expectations, and educate user community in context of the Software Development Lifecycle (SDLC), and Change Management Processes.

Soft Skills Required:

• Service. Although the concept of a service organization is easy to understand, the actual identification and grouping of services is complex. It takes a special talent to see the half-dozen or so services and envision how they should be packaged and managed. Those with a talent for service can see through the eyes of the customer to envision how to make things work better from the customer's perspective. They have the ability to view service as the most important factor in managing any business process.
• Competence. To have the best services is to excel at competence, rather than settle for second best. People with this talent are constantly searching for ways to make things better.
• Focus. Delivering service requires a sharp focus on what is important, without being distracted by extraneous factors.
• Teaming. Teamwork is needed to provide service; it isn't an individual art. The teaming talent is seen in people with a good track record of developing teams and sustaining team spirit over time, which in turn is recognized by the customer.

Vice President Engineering

Zealots Consulting Inc. Executive Search has an opening for a Distribution Design Engineer.

The successful candidate's responsibilities will include:

• Preparing project specifications for material and equipment purchase and installation.
• Designing electrical distribution facilities including line layout, foundations, structure configuration, and insulator and conductor specifications.
• Resolving site queries, attending site meetings and performing site inspections during the construction phase of projects.
• Preparing all needed documentation for a project including: budgets, schedules, work plans, technical specifications, tender documents, bid evaluation, technical reports, project calculation, etc.
• Allocating and guiding tasks to team engineers and drafters.
• Performing final review and approval of drawings for issuance to customer.
• Establishing and maintaining effective working relationship with clients, contractors, suppliers, associates and team members.

The ideal candidate will possess:

• APEGBC registration or eligibility for registration.
• Bachelor's Degree in Electrical Engineering from an accredited university.

• 10-15 years of experience in the electric utility or related engineering field.
• Ability to provide technical direction to technical support staff.
• A team player with strong communication and interpersonal skills.
• Solid organizational and time management skills.
• Experience with PC and CAD would be an asset.
  

Vice President Engineering

Zealots Consulting Inc. Executive Search has an opening for a Protection & Control Engineer:

The successful candidate's responsibilities will include:

• Designing protection & control for substations, ranging in voltage from 25kV to 500kV, which includes both the theoretical and practical application of protective devices to high voltage transmission and generation equipment.
  
• Planning studies such as fault studies, coordination and relay settings and for SEL, ABB and GE.
  
• Preparing all needed documentation for a project including: budgets, schedules, work plans, technical specifications, tender documents, bid evaluation, technical reports, project calculation, etc.
  
• Allocating, guiding tasks to team engineers and drafters.
  
• Reviewing and approving drawings for issuance to customer.
  
• Establishing and maintaining effective working relationship with clients, contractors, suppliers, associates and team members.
  

The ideal candidate will possess:

• APEGBC registration or eligibility for registration.
  
• Bachelor's Degree in Electrical Engineering from an accredited university.

• 10-15 years of experience in the electric utility or related engineering field.
  
• Knowledge of the construction and maintenance principles of P&C equipment including the uses and operation of electrical high voltage substation equipment, P&C drawings, and application of computer technology to P&C equipment.
  
• Ability to analyze electrical problems, interpret and evaluate various technical studies and data, and define and develop criteria, and cost estimates for plant modifications and other major projects.
  
• Ability to provide technical direction to support staff.
  
• A team player with strong communication and interpersonal skills.
  
• Solid organizational and time management skills.
  
• Experience in power generation, distribution and control systems design, and PLC programming would be an asset.
  
• Experience with Microstation, AutoCAD would be an asset.
  

Vice President Engineering

Zealots Consulting Inc. Executive Search has an opening for a SUBSTATION DESIGN ENGINEER:

The successful candidate's responsibilities will include:

• Detailed designing of substation projects, ranging in voltage from 25kV to 500kV, which includes electrical equipment, bus and equipment arrangements, support structures and insulators, ground grids and grounding studies, station service design and cable systems.
  
• Preparing all needed documentation for a project including: budgets, schedules, work plans, technical specifications, tender documents, bid evaluation, technical reports, project calculation, etc.
  
• Allocating and guiding tasks to team engineers and drafters.
  
• Reviewing and approving drawings for issuance to customer.
  
• Establishing and maintaining effective working relationship with clients, contractors, suppliers, associates and team members.

The ideal candidate will possess:

• Registered or eligible for registration with APEGBC.
  
• Bachelor's degree in Electrical Engineering from an accredited university.

• 10-15 years of experience in the electric utility or related engineering field.
  
• Ability to analyze electrical problems; ability to interpret & evaluate various technical studies & data; ability to define & develop criteria & cost estimates for plant modifications &/or other major projects.
  
• Knowledge of electrical equipment; bus and equipment arrangements; support structures and insulators; ground grids and grounding studies; station service design; and cable systems.
  
• Ability to provide technical direction to technical support staff.
  
• A team player with strong communication and interpersonal skills
  
• Solid organizational and time management skills
  
• Experience working on power flow analysis, short circuit, device coordination, and arc flash analysis will be an asset.
  
• Experience with MicroStation and AutoCAD would be an asset.
  

National Director of Systems Engineering

Zealots Consulting Inc. Executive Search is recruiting for a Pre-Sales Systems Engineer that is responsible for supporting software revenue and maintaining high levels of customer satisfaction through providing pre-sales technical/functional support to current and prospective customers.

The Pre-Sales Systems Engineer is responsible for driving software revenue and maintaining high levels of customer satisfaction through providing pre-sales technical/functional support to current and prospective customers. This is an individual contributor role, yet requires technical leadership as well as mentoring of systems engineers.

• Works as part of pre-sales team to formulate account strategies
  
• Is a subject matter expert in Data Archiving, Replication, Databases, Virtual Storage or Disaster Recovery
  
• Performs discovery while engaging with the customer to understand key technical, financial, operational, and business issues that can be mitigated or alleviated
  
• Distill the discovery into a concise message, outlining the salient technical, business, operational, and financial inefficiencies/challenges
  
• Create and present the business case surrounded by merits of a solution to C-level executives
  
• Architect creative and innovative solutions aimed at solving business, operational, and financial issues
  
• Propose and demonstrate virtual storage products through the use of demos, white board, presentations, etc.
  
• Own the technical relationship with accounts
  
• Assist, as needed, with industry speaking engagements or seminars
  
• Keep abreast of industry trends, best practices, and competing/complimentary products. Leverage the knowledge obtained in sales cycles.
  
• Develop strong customer relationships, ensuring that technical account management best practices are being followed by the systems engineering team
  
• Conduct, manage, and lead customer software pilots or "proof-of-concepts"
  
• Develop specific areas of expertise in addition to maintaining broad product skills
  
• Work with internal departments (sales, support, marketing, development), to ensure success during sales campaigns and/or to ensure the customer experience is extremely positive
  
• Travel 30%+ of the time to Victoria, BC

Qualifications:

• BS or MS in Computer Science/Engineering or related technical field
  
• 8+ years in the software or storage industry
  
• 5+ years experience serving in a pre-sales systems engineer role
  
• Prior experience leading a team, solving complex business or technical issues
  
• Working knowledge of Symantec/VERITAS NBU, EMC/Legato Networker, IBM TSM, Symantec Enterprise Vault, etc.

• Excellent written, verbal and interpersonal communication skills
  
• RFP and Proposal Writing Skills
  
• Presentation Skills
  
• Prior experience pre-sales experience, installing, and architecting data management solutions (backup and recovery, data migration, replication, compliance)
  
• Specialized knowledge/skills and demonstrated proficiency with at least one major open systems operating system (UNIX or NT)
  
• Prior system administration a plus
  
• Enterprise application knowledge of (Oracle, Exchange, Informix, SharePoint, etc.)
  
• Experience with clustering technologies
  
• Expert knowledge of tape drives, libraries, storage arrays, storage networking, networking protocols, and general connectivity in multi-platform enterprise environments
  
• Success penetrating and managing major accounts (Fortune 1000)
  
• Exhibits superb project planning and time management skills
  
• Strong work ethic
  

Manager of IT

Zealots Consulting Inc. Executive Search has an opening for an IT Help Desk Technician. Responsibilities include troubleshooting software/hardware issues, providing customer support and assisting with network administration and end user support. The successful candidate is a team player with strong communication skills as well as expertise in OS/Applications, MS Office, Windows XP networking. Knowledge of CITRIX, routers, hubs, switches and cables also required.

Bachelor or Diploma in Computer Science or Business preferred.

• Excellent communication and customer service skills/experience in lieu of technical skills will be highly considered
• All Training Provided by Client
  

Chief Information Officer (CIO)

This role will require someone who can work with executive leaders and stakeholders in our client's organization and to effectively develop strategies that bridge the gap between business and IT and facilitate technology solutions that increase efficiency and effectiveness, maximize business value and enable business growth.

The successful candidate will effectively:

1. Provide strategic advice to IT and business leaders
   
2. Facilitate the IT Strategy Development and Planning process
   
3. Evaluate the current business and IT environments to identify requirements, vulnerabilities and opportunities
   
4. Demonstrate knowledge of market and industry trends and challenges
   
5. Provide insight and options for value creation, cost reduction, innovation and breakthrough solutions to complex problems
   
6. Translate Strategy into a robust execution roadmap that encompasses funding options, capability planning, IT organization structure and governance
   
7. Develop and manage strong relationships with clients at all levels
8. Support the development of methodologies and tools to support delivery
   
9. Develop the IT Strategy Offerings
   
10. Provide business development leadership and identifying opportunities and direct preparing proposals and Statements of Work (SOW) for client engagements
    
11. Lead the strategy development and implementation planning for the company
    
12. Provide technology infrastructure / architecture assessment and solution development
    
13. Provide IT transformation expertise in areas such as application rationalization, infrastructure alignment, service management, outsourcing, and post-merger integration
    
14. Expertise with the issues associated with managing IT in large, complex organizations
    
15. Ability to support business development through proposals and client presentations
    
16. Rapidly assess IT implications and business strategy
    
17. Industry and business research, assessment and insight development
18. Excellent leadership, communication, documentation and reporting skills
    
19. Strong facilitation and presentation skills
    
20. Ability to work program manage multiple projects at a time and manage multiple clients
    
21. Proven track record of delivering on time, on budget, and meeting client commitments
    
22. Strong interpersonal skills and ability to integrate well into internal and client teams

Enterprise Architect

The IT Infrastructure Solutions Architect is responsibility for operational implementation of the architecture design process in order to maximize the value of business strategies. In practice, this means:

• Operationally implementing technologies in the organization through a collaborative process to create a tactical architectural deployment and:
  
  
  1. Implementing architecture alternatives and approving architectural direction.
     
  2. Setting development guidelines and standards.
     
  3. Performing business and technical evaluations.
     
  4. Researching and consulting on initial implementations of new processes, technologies and capabilities.
  5. Tracking industry trends, best practices, and emerging technologies.
     
  6. Working with outside vendors to understand technology and product and service direction.

The IT Infrastructure Solutions Architect is expected to be able to communicate technical concepts to a non-technical audience and be knowledgeable in multiple areas of technology.

You must be a problem solver with the ability to step up and take initiative, possess a desire to learn, adopt new technologies, conduct research and development activities to improve technical skills, and keep abreast of new technologies.

The ideal candidate with have experience in IT Infrastructure Solutions development and a very broad and deep technical background enabling them to be conversant across business, data, platform and application, and technology architectures.

The ideal candidate will be:

1. Proficient in architecting/designing/developing multi-tiered secured business applications for high availability, scalability and high performance.
   
2. Experienced with various enterprise server Operating Systems.
   
3. An expert in infrastructure and network architecture, design and physical implementation.
   
4. An expert in data center design: Mainframe, Storage, security, virtualization, and networking.
   
5. Proficient in web services, service-oriented-architecture and workflow concepts and implementations
   
6. Versed in application development using Java/J2EE and Oracle PL/SQL.
   
7. Well conversant of enterprise database, data warehouse, and business intelligence architectures (Oracle).
   
8. Comfortable overseeing multiple development projects, work closely with and mentor senior staff and have experience in a broad range of technologies including: Java, .Net, PL/SQL, Oracle SOA Architecture, Oracle Databases, hosted solutions, data warehousing and business intelligence.
   
9. Knowledgeable of business application integration, data warehousing, project management, life cycle development methodologies as well as have solid oral and written communication skills.

The successful candidate will be a problem solver who can methodically analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback and possesses a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

Infrastructure - Information Technology Manager

Our client supplies equipment parts and service to the construction, forestry and mining industries and utility product users.

Under the general supervision of the IT Manager, Infrastructure, the Database Administrator ensures stability, integrity, and efficient operation of the in-house information that supports core organizational functions.

Monitoring, maintaining, supporting, and optimizing systems such as Oracle are integral components of the role. Additional responsibilities include, but are not limited to:

• Oracle administration, maintenance and support as required.
  
• Manage performance, recommend and implement enhancements to the database.
  
• Manage and ensure the security of databases and data transferred both internally and externally.
  
• Coordinate and perform in-depth tests, including end-user review, for new and modified systems.

Bachelor's Degree and 5+ years DBA Experience

• Oracle 10g - DBA familiarity.
  
• VMWare
  
• Microsoft Office professional suite.
  
• Experience with system design and development.
  
• Strong communication skills, including the ability to communicate using both technical and user-friendly language.
  
• Proven troubleshooting, analytical and problem-solving abilities.
  
• Strong customer service orientation.
  

Manager of Information Systems

As the Database Administrator, you will be responsible for the performance, integrity and security of our database. Additional role requirements include: planning, development and troubleshooting for our client.

Under the direction of the Vice President, Information Systems, your primary responsibility is to ensure the data remains consistent and is clearly defined and users access data concurrently in a form that suits their needs and there is provision for data security and recovery control (all data is retrievable in emergency situations) across the database.

The successful candidate will be customer service driven, outgoing and proactive, logical and strategic, while enjoying balance of life in a positive, dynamic and changing environment.

Position Functions and Tasks:

• Establishing the needs of users and monitoring user access and security
  
• Monitoring performance and managing parameters to provide fast query responses to 'front end' users
  
• Mapping out the 'conceptual design' for a planned database in outline
  
• Considering both 'back end' organization of data and 'front end' accessibility for end users
  
• Refining the 'logical design' so that it can be translated into a specific data model
  
• Further refining the 'physical design' to meet system storage requirements
  
• Installing and testing new versions of the database management system (DBMS)
  
• Maintaining data standards, including adherence to legislation
  
• Writing database documentation including: data standards, procedures and definitions for the data dictionary ('metadata')
  
• Controlling access permissions and privileges
  
• Developing, managing and testing backup and recovery plans
  
• Ensuring that storage, archiving, backup and recovery procedures are functioning correctly
  
• Capacity planning
  
• Working closely with IT project managers, database programmers and web developers
  
• Communicating regularly with technical, applications and operational staff to ensure database integrity and security.
  

• Degree in Computer Science, with specialized Microsoft SQL server training
• A minimum of 3 years progressive system and database experience

• Strong analytical and troubleshooting skills
  
• Excellent team and interpersonal skills
  
• Excellent communication skills (both verbal and written)
  
• A positive thinker with a strong desire to succeed
  
• Demonstrated the ability to be self-motivated, conscientious, persistent, and able to work independently or with teams, under deadline pressure on multiple projects at a very high level of accuracy and attention to detail
  
• High standards of ethics and confidentiality to handle sensitive information
  
• Highly motivated, high energy and enjoys working in a fun environment
  
• Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook is a must
  

Manager of Information Systems

Under the direction of the Manager, Information Systems this role will have general knowledge of the details associated with the software development lifecycle, various operating systems and software application platforms, together with an understanding of the different business functions and perspectives.

The successful candidate will be customer service driven, outgoing and proactive, logical and strategic, while enjoying balance of life in a positive, dynamic, and changing environment.

Position Functions and Tasks:

• Establish procedures and QA methodologies.
  
• Establish quality standards / practices to be implemented.
  
• Coordinate and execute QA testing, create test plans, scripts, bug tracking, etc.
  
• Diagnose and help to resolve quality issues.
  
• Work with other internal teams to establish requirements for testing tools and resources necessary for project testing.
  
• Lead the development and maintenance of project quality processes and practices.
  
• Mentor junior members on logging defects.

Position Functions and Tasks:

• Establish procedures and QA methodologies.
  
• Establish quality standards / practices to be implemented.
  
• Coordinate and execute QA testing, create test plans, scripts, bug tracking, etc.
  
• Diagnose and help to resolve quality issues.
  
• Work with other internal teams to establish requirements for testing tools and resources necessary for project testing.
  
• Lead the development and maintenance of project quality processes and practices.
  
• Mentor junior members on logging defects.
  

• Degree in Computer Science or related field
  
• A minimum of 5 years cumulative experience developing and testing robust web applications and database applications
  
• A strong technical background along with in-depth experience testing and developing web and data solutions using the Microsoft suite of software. E.g. TFS, Windows Server, IIS, .NET Framework
  
• Extensive background in QA methodologies and experience developing and executing comprehensive test suites
  
• Formal software development life-cycle experience

Required Skills:

• Strong analytical and troubleshooting skills
  
• Excellent team and interpersonal skills
  
• Excellent communication skills (both verbal and written)
  
• A positive thinker with a strong desire to succeed
  
• Demonstrated the ability to be self-motivated, conscientious, persistent, and able to work independently or with teams, under deadline pressure on multiple projects at a very high level of accuracy and attention to detail
  
• High standards of ethics and confidentiality to handle sensitive information
  
• Highly motivated, high energy and enjoys working in a fun environment
  
• Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook is a must
  

Implementation Team Lead

Our client is a successful and profitable 120+ person provider of IT professional consulting services and customized software solutions to public entities in Canada and the US. Key clients include the Province of British Columbia, the Province of Alberta and numerous others.

Its corporate headquarters are in Victoria BC with additional offices in Vancouver and Edmonton. Our client's five-year plan calls for strategic growth, creating the opportunity for a qualified Senior Implementation Consultant to join the team of 100+ professionals in the Vancouver (preferred) or Victoria Office. Projects range in focus from: high level business analysis services, software consulting/development and technical project delivery.

The successful Senior Implementation Consultant will have experience gathering requirements from a user base and overseeing the development life cycle of the solution. You must be able to work dynamically with development teams and project managers to achieve goals.
Direct experience with Municipal Building, Planning and Engineering Departments is mandatory.

The position is located in Vancouver (preferred) or Victoria office and will require up to 50% travel to client sites throughout North America. The ability to cross the border into the United States is mandatory.

You have superior oral and written communication skills and are comfortable working with clients, other team members and project managers.

• Bachelor's degree in Computer Science, Business or Equivalent Computer Systems Diploma or Experience

Highly Desired Qualifications:

You will have practical experience in the following:

• Understanding and Documenting Government Processes
• Database Design (Oracle, SQL Server)
• Java Script and or basic programming ability

Nice to Have Skills:

• Document Management Solutions
  
• Mobile Inspection Software
  
• Web Services
  
• Financial Systems

Director of Delivery

Our client is a successful and profitable 120+ person provider of IT professional consulting services and customized software solutions to public entities in Canada and the US. Key Clients include the Province of British Columbia, the Province of Alberta and numerous others.

Its corporate headquarters is in Victoria BC as well as offices in Vancouver and Edmonton. Our client's five-year plan calls for strategic growth, creating the opportunity for a qualified senior project manager to join the team in the Victoria Office of 100+ professionals. Projects range in focus from: high level business analysis services, software consulting/development and technical project management delivery.

The successful candidate will have primary accountabilities managing multiple projects that will include: enterprise content management, business intelligence, case management, and will have 8+ years managing enterprise IT projects over 3 multi-million dollars. Ideally this professional will have worked and led a group of 7+ project managers and holds a professional project management or consulting designation.

• Bachelor's and/or Master's degree in Computer Science, Business or Equivalent.
  
• PMP or CMC Designation.
  
• Direct experience in the consulting and/or custom software development industries managing large scale application development projects.
  
• Experience with the provisioning of technology services to the Government of British Columbia.
  
• Both a high-level and technical familiarity with current key software development principals and technical environments.
  
• Desire to work in a highly entrepreneurial environment, while guiding the team of talented project managers through a significant stage of project management growth, standardization, team development, and growth.
  
• Shows willingness and enthusiasm to operate/live in Victoria, BC with travel to company facilities in Vancouver and Edmonton as required.
  
• Strong understanding of broader British Columbia business trends.
  
• Proven ability to build key relationships with all project stakeholders and external alliances as well as to develop new business.

Highly Desired Qualifications:

• Proven success in leading a team of project management professionals.
  
• Significant experience in a management role with profit responsibility and project accountability.
  
• Familiarity with the BC Government environment, including the procurement landscape.
  
• Ability to balance multiple projects, priorities, and staff needs with larger corporate goals.
  
• Ability to lead and manage proactively in harmony with the overall strategic vision of our client, and to be the change leader in developing formal project management standards and excellence.
  
• Proven ability to formulate and subsequently deliver on project plans with the following key personal attributes:

  1. Ability to make effective overall project decisions in the face of short term pressures and to deliver on key milestones.
  2. Proven ability to attract and retain qualified project management, technical and administrative staff in a dynamic labour market.
  3. Ability to create and maintain a positive work environment, resulting in top quality client services, high levels of staff satisfaction, high productivity, and a higher level of commitment, performance and loyalty from staff.
  4. Comfort operating within common high technology ownership/management structures.
  5. Ability to develop innovative new business solutions and new ways to generate opportunities for the Victoria office.

Nice to Have Skills:

• Business development track record that is complimentary to project management experience.
  
• Expert business domain knowledge in one or more of the following government sectors: Education, Justice, Health, and Environment.
  
  

Manager of Provisioning and Field Services

Our client provides a casual work atmosphere in a fast pace industry giving you lots of opportunity to have your ideas heard and implemented and prides itself on how well the internal teams work together.
Our preferred candidate will be an ambitious field technician working for a large company with good installation practices (Bell Mobility, TELUS Mobility, Roger's, Shaw, Ecomm, BC Hydro, etc.). If you are pouring your heart and soul in to a large company that has very little opportunity to move up, this is your chance to work for a smaller company that is growing exponentially every year.
Other qualified candidates will be licensed electricians or riggers with good project management skills and looking to expand their knowledge with microwave and networking equipment (training can be provided for certain technologies).
The ideal candidate will have the assets listed below. While each is very important they are listed in order of priority:

• Positive attitude and strong work ethic
  
• Confident decision making skills
  
• Minimum 4 years experience in working with a range of RF technologies, electrical systems, and/or project management.
  
• Very well organized and ability to multi-task many projects
  
• Excellent troubleshooting skills, not specific to any technology, but someone with the logical skills required to troubleshoot very well.
  
• Have good relationships with local contracting outfits, (West Tower, Radian, Mott, etc.).
  
• Medium-to-strong knowledge of construction and cable routing through buildings.
  
• Comfortable training new contractors and staff.

• Maintenance and repair of all network infrastructure, and design/install new customer locations.
  
• Co-ordinate resources to complete the tasks and to support staff from the office.
  
• Your time should be 20%-40% in the field.
  
• Ensure the company's best practice policies, and procedures are implemented. This is done by maintaining a good level of communication between teams in other locations and following up on customer issues and contractor installs/maintenance activities.
  
• Conduct accurate and timely lines of sight and scope of work options for network expansions and new customer installations.
  
• Complete test and turn-up activities including completion of as-built drawings and archiving of test results.
  
• Provide on-site/remote technical support, troubleshooting and technical problem resolution when field problems occur.
  
• Accurate and timely expense reporting.
  
• Investigate, analyze and repair network failures as required, and work with internal teams to develop and implement solutions to problems.
  
• Ensure site quality standards are met including regular preventative maintenance programs and maintaining up-to-date and complete site records and service log books.
  
• Achieve field service objectives such as due date performance, response time, clearing time, customer satisfaction, cost, service, network performance and safety.
  
• Perform performance evaluations on staff.
  
• Provide on-call and after-hours emergency technical assistance.
  
• Provide timely and accurate asset tracking information.
  
• Complete day-to-day work following health and safety policies.

• Graduate of a university, technical college/institute, or trade certification in the fields of telecommunications, fiber optics, RF, Wireless networks, electrical, or civil engineering.
• Valid driver's license.

Working knowledge of the following products will be an asset but not required:

• Argus DC power systems
  
• Cisco
  
• Motorola Canopy Advantage
  
• Ceragon
  
• Redline
  
• Dragonwave
  
• Visio 2000+

Regional Sales Manager

• Achieve and exceed established monthly sales quota.
  
• Develop sources of sales leads and actively prospect for new sales opportunities.
  
• Conduct various prospecting activities, including telemarketing, cold calling, lead referrals, etc. in sufficient volume to ensure that sales targets are met.
  
• Update and maintain accurate records in Upshot CRM, providing forecasts and activity reports as required.
  
• Attend regular sales meetings, training and performance review sessions.
  
• Establish effective business relationships with key decision makers.
  
• Develop an understanding of the customer's business needs and future requirements.
  
• Prepare sales proposals and conduct sales presentations for prospective customers.
  
• Complete the necessary documents for the efficient processing of customer orders.
  
• Support the Customer Care Team when necessary to ensure customer satisfaction.
  
• Provide feedback on corporate marketing materials and products/services.

• Minimum 3 years of experience in a business-to-business sales environment.
  
• Familiar with selling products or services with a sale's cycle of 2 weeks to 3 months.
  
• Bachelor's degree in business, marketing or related area is desired.

• Energetic and self-motivated "hunter" with a passion for new business sales.
  
• A strong sense of urgency and a burning desire to be the best.
  
• A closer with a proven track record of success in meeting or exceeding quota consistently.
  
• Effective phone interaction and cold-calling skills.
  
• Understands solution selling and creating value for business customers.
  
• Solid sales skills and understanding of how to manage a sales funnel.
  
• Proven ability to prospect and cultivate strong relationships with key decision makers and influencers.
  
• Ability to communicate and present confidently to any level of an organization.
  
• Knowledge of Internet access technologies and/or LAN/WANs is helpful.
  
  

Software Development Manager

As a C++ or Java UI Team Lead/Sr. Developer, we will look to you to provide leadership, mentorship and coaching and you will also be instrumental in defining architectural standards and owning the user interface vision and design for our client's usability team. The focus will be to drive continual improvements in the UI development methodology.

In addition, you will be required to critically analyze the architecture requirements, UI application, and we will devise sound solutions that address business challenges using sound development methodologies, UI quality principles and industry standards. You will be responsible for developing project plans, UI design specifications, architecture diagrams, and executable test plans using sound software development lifecycle (SDLC) process and procedures.

Ideally you have a Bachelor's degree, from an accredited college or university, with major coursework in information systems, computer science, or a related field, with at least five (5) years of experience successfully owning and developing the user interface vision OR an equivalent combination of education and experience. Preference may be given to applicants with over 8 years of user interface development and design experience.

Must have the following:

• C++ or Java UI Interface experience
• Exposure to Development on a Windows or Mac Platform
• Experience guiding the day to day activities of the UI team members to effectively champion and to effectively develop a continual improvement process and methodology
  

Nice to Have Skills:

• Windows Presentation Foundation
• Cocoa
• Knowledge of Prepress workflow

You must be self motivated and willing to learn. You possess good organizational, interpersonal and communication skills and have the ability to perform comfortably in a fast-paced, team and deliverables-oriented work environment. You are sensitive to deadlines, can methodically analyze and resolve UI Interface programming challenges and you are comfortable seeking peer and supervisory guidance on complex application challenges - i.e. you focus on improving your technical skills and keeping abreast of new technologies. In addition, a strong desire to move/live in Vancouver, BC where work life balance is an important value for you.

National Director of Sales

This is a Direct Sales position for drivers, who will be responsible for the full sales cycle, hunt to close.

You will be selling our client's products by prospecting new accounts and building existing relationships with current customers over the telephone and quarterly business trips.

Our client is currently searching for those 'hunters' who thrive on working in a growing environment and are driven by their accountability. Flexibility, intelligence, resourcefulness and focus on results are among your key assets. You are likely to have had a varied sales career but hunting and prospecting are in your DNA which always drives you to have a track record of successful achievement.

• Minimum of 3-5 years of business-to-business sales experience
• Full sales-cycle Business to Business sales experience
• Proven success in prospecting and developing a territory
• Successful experience initiating complex sales involving multiple influencers
• A natural driver with a passion for success

We are looking for self motivators who have a great attitude and are team players; if this is you, then we will provide you with the best opportunity you have ever had!

Software Development

The position requires a flexible software developer that can work with a variety of technologies, with a strong emphasis on user interface design, graphic and icon design, and Web 2.0 interaction design. In addition, the position requires someone who is comfortable working with all phases of software product development and is able to switch between tasks and technologies with relative ease.

Required

• Excellent problem solving and analytical skills. Able to provide simple solutions to complex problems.
• An affinity to work with user interface design, graphics, icons, and illustrations.
• A strong understanding of GUI and web design concepts and emerging technologies.
• A balance between good user interface design aesthetics and product functionality.
• Recognized ability to see the big picture (i.e. impact of changes to the system, product and user experience).
• Proficiency resolving complex issues involving tradeoffs between technical design, user experience and supportability.
• A track record focusing on product-centric rather than technology-centric development.
• Able to work on all aspects of the system (presentation, business, data, installer, etc).
• Excellent design, coding and review skills with a strong understanding of Object-Oriented design methodologies.
• At least 2 years experience with all phases of software product development (concept, design, implementation, deployment).
  
  

Software Development Team Lead

A User Interface Software Developer deals with the following challenges:

• Involved with the full development cycle of the product including definition, design, implementation, testing, deployment, and support of new and existing features.
• Develops and maintain Mac (Carbon) and Windows (Win32/WTL) clients using XCode and Visual Studio development tools.
• Works in collaboration with the server team, and support team of testers, SME's and documentation writers

Required

• A minimum of 3 years of software development experience, which should include developing user interface software.
• Excellent software design and troubleshooting skills.
• Experience using the ISO C++ programming language and standard library.

Desired

• Coding against the Win32 API and/or the Mac Carbon API.
• Experience with formal usability processes.
• Experience with using common object oriented design patterns and coding idioms.
• Experience in the offset prepress and printing workflow domain.
  
  
  

Manager of Software Development

In this role, you will guide a team in delivering the customer face of the mission critical workflow that our customers expect. You will work with the Product Management and Development teams through the software development lifecycle to deliver new versions. You are a dynamic and motivated individual with excellent technical and problem solving capabilities, strong organizational skills and the ability to build a strong focused team.

• A Bachelor's degree in Computer Science or Electrical Engineering, or a graduate of the British Columbia Institute of Technology, or equivalent experience
• Own the user interface vision and design
• Participate in new feature design
• Work closely with the usability team to ensure that usability is "built in" to every feature
• Plan, Schedule and Report on Development Activities
• Guide the day-to-day activities of UI team members
• Champion an effective development process
• Mentor junior staff members and co-ops

• Highly motivated self-starter
• Extensive Software development knowledge and experience
• Proven leadership ability
• Excellent troubleshooting skills
• Ability to communicate complex technical information clearly
• Detail Oriented - "the buck stops here"
• Experience with Windows and Mac computer platforms
  
  

Regional Sales Manager

• Achieve and exceed established monthly sales quota.
• Develop sources of sales leads and actively prospect for new sales opportunities.
• Conduct various prospecting activities, including telemarketing, cold calling, lead referrals, etc. in sufficient volume to ensure that sales targets are met.
• Update and maintain accurate records in Upshot CRM, providing forecasts and activity reports as required.
• Attend regular sales meetings, training and performance review sessions.
• Establish effective business relationships with key decision makers.
• Develop an understanding of the customer's business needs and future requirements.
• Prepare sales proposals and conduct sales presentations for prospective customers.
• Complete the necessary documents for the efficient processing of customer orders.
• Support the Customer Care Team when necessary to ensure customer satisfaction.
• Provide feedback on corporate marketing materials and products/services.
  

• Minimum 3 years of experience in a business-to-business sales environment.
• Familiar with selling products or services with a sale's cycle of 2 weeks to 3 months.
• Bachelor's degree in business, marketing or related area is desired.
  

• Energetic and self-motivated "hunter" with a passion for new business sales.
• A strong sense of urgency and a burning desire to be the best.
• A closer with a proven track record of success in meeting or exceeding quota consistently.
• Effective phone interaction and cold-calling skills.
• Understands solution selling and creating value for business customers.
• Solid sales skills and understanding of how to manage a sales funnel.
• Proven ability to prospect and cultivate strong relationships with key decision makers and influencers.
• Ability to communicate and present confidently to any level of an organization.
• Knowledge of Internet access technologies and/or LAN/WANs is helpful.
  

Regional Sales Director

• Manage the Sales Plan and Sales Executives in order to achieve and exceed established monthly sales quotas.
• Help Sales Executives develop sources of sales leads and actively prospect for new sales opportunities.
• Work with Account Executives in order to conduct various prospecting activities, including: telemarketing, cold calling, lead referrals, etc. in sufficient volume to ensure that sales targets are met.
• Ensure sales executives maintain accurate records in Upshot CRM, and to provide forecasts and activity reports as required.
• Attend regular sales meetings, training and performance review sessions.
• Help sales executives establish effective business relationships with key decision makers.
• Ensure the sales executives develop an understanding of the customer's business needs and future requirements.
• Oversee sales proposals and conduct sales presentations for prospective customers.
• Ensure the sales executives complete the necessary documents for the efficient processing of customer orders.
• Ensure there is continuity between the Customer Care Team to ensure customer satisfaction.
• Provide feedback on marketing materials and products/services.

• Minimum 8 years of experience in a business-to-business sales management experience.
• Familiar with managing the selling of products and services with a sale's cycle of 2 weeks to 3 months.
• Bachelor's degree in business, marketing or related area is desired.

• Energetic Manager with a passion for managing an energetic sales team.
• A strong sense of management accountability and seeing your team succeed.
• A strong motivator with a proven track record of success in meeting or exceeding your branch quota consistently.
• Effective team coaching skills.
• Understands solution selling and creating value for business customers.
• Solid sales management skills and understanding of how to get others to manage a sales funnel.
  Proven ability to help sales executives prospect and to cultivate strong relationships with key decision makers and influencers.
• Ability to communicate and lead effectively.
• Knowledge of Internet access technologies and WAN Technologies is desirable
  
  

President

As the Director of Contracts, you will provide expertise in:

• Cradle-to-grave contracts administration, including monitoring all contract requirements and deliverables for existing and new business
• Negotiation of Non Disclosure Agreements, Teaming Agreements, Licensing Agreements, Memorandum of Understanding, Licenses, etc.
• Strategy development, supporting new business opportunities and proposals
• Development, documentation and coaching on contracting standards, policies and procedures

Ideal qualifications include a Bachelor's Degree in Business Administration or related discipline; 8-10 years combined experience in large commercial services and Canadian or Provincial Government contract management, proposal presentation and commercial subcontract management, contract and subcontract negotiation.

Director of Information Technology

Tilray is a federally licensed producer of medical cannabis and is committed to setting the gold standard of care and excellence in the industry. Tilray believes that commitment starts with a great working environment and benefits for their employees.
Looking to develop your career at the forefront of a rapidly expanding industry?
Our retained client is looking for a flexible, enthusiastic, and motivated who wants to be a part of a collaborative team, and who is passionate about making a positive difference in the lives of medical patients across the country.

Reporting to the Director of Information Technology, the Networking/Systems Engineer (Windows 2012, Exchange, Active Directory, VMWARE, VOIP) is responsible for the design, configuration, support, and continuous improvement of Tilray’s IT infrastructure. This includes wide-area and local networks for global sites, datacenter architecture, SAN storage, Cloud services, video surveillance, access control, and VoIP solutions.

The Networking/Systems Engineer (Windows 2012, Exchange, Active Directory, VMWARE, VOIP) leads moderate to large-sized projects, manages all of the organization’s distributed systems, applications, and hardware, in addition to ensuring the optimized performance, integrity, and security for all IT infrastructure elements. This individual participates in the implementation of policies, procedures, and documentation that are consistent with company enterprise goals, industry best practices, Health Canada regulatory requirements, and GxP quality standards.

Role and Responsibilities:

• Strategic planning, architecting, network and system design, capacity planning, datacenter collocation, project management, and daily tier 1, 2, and 3 Service Desk support.

• Build, manage, and support all corporate infrastructure: Dell SonicWALL and L3 switching, Fujitsu SAN, VMWare hypervisors on HP/Dell servers, and Ubiquti wireless AP’s.

• Build, manage, and support all corporate servers: Windows Active Directory, Microsoft Exchange, Office365, SCCM, JAMF MDM, Mitel/Asterisk VoIP, and business applications – running both on-premise and Azure/AWS Cloud.

• Support all corporate hardware: Windows workstations, laptops and tablets, Apple iPhones, iPads, and Android devices, MFC’s, printers, projectors, and A/V equipment. 

• Manage PRTG monitoring tools and alerting to ensure optimal uptime and performance.

• Consistently review syslog events, timely health checks, and system audits to ensure that processes are operating as designed.

• Identify, triage and resolve technical issues, determining root causes, and escalating where applicable.

• Collaborate with other IT and operational staff to ensure infrastructure integrity, InfoSec priorities, and ongoing performance metrics.

• Maintain backup and recovery strategies for all data stored on the enterprise network.

• Provide technical input into Business Continuity and Disaster Recovery plans for high availability of datacenter services.

• Senior resource for enterprise Freshdesk ticketing platform, categorizing issues and building increasingly robust Knowledge Base.

• Diagnose and repair technical issues for end users via phone, email, and remote control products such as TeamViewer and LogMeIn.

• Follow established GxP quality principles of change control, document control, CAPA, and systems validation.

• Research and recommend improvements to the organization’s hardware, software, applications, and infrastructure, with business justification proposals.

• Manage third-party vendor relationships, SLA’s, and contract negotiations. 

• Develop and maintain expertise through professional development opportunities and personal studies off-hours.

• Available as an on-call resource evenings, weekends, and statutory holidays.

Qualifications and Education Requirements:

• University degree in Computer Science, Information Systems, Information Technology, or an acceptable combination of education and experience.
• At least 10+ years of direct work experience as a Networking/Systems Engineer in VMWare and Microsoft enterprise environment with progressively increasing responsibilities.
• At least one of Microsoft MCSE, VMWare VCP, Cisco CCNP, or equivalent work experience.
• Fujitsu ETERNUS, Private Cloud, AWS DevOps experience and GxP environment are assets.
• Advanced knowledge of VLAN, OSFP, BGP, VoIP, SSL, WPA2-PSK, RADIUS, LDAP, IDS/IPS, VPN, and packet sniffing tools.
• Strong knowledge of SMTP, POP3, IMAP, DHCP, DNS, NFS, SMB, CIFS, FTP, iSCSI, HTTPS, TLS.
• Extensive experience with Windows Server 2012/2016, System Center 2016, VMWare ESX 6, SolarWinds, Cisco or HP switches and firewalls.
• Experience with Windows Pro 8.1/10, Apple OSX, iPhone, iPad, Android phones and tablets, Microsoft Office 2013/2016, Microsoft Visio 2013/2016, and Microsoft Project 2013/2016.
• Demonstrated SME level knowledge in system and network architecture, design, installation, backup, recovery, storage management, methodologies, processes, and tools.
• Able to interpret the operational requirements of end users, project managers, and other stakeholders, with understanding of ITIL principles.
• Ability to write concise and accurate technical documentation for internal IT use and end-user training purposes, including detailed network diagrams and maintaining accurate records of system configurations and inventory.
• Effective project management, resource planning, and ability to consistently meet deadlines.
• Able to work independently or as part of a team. A proven self-starter and highly motivated to make proactive changes.
• Possess excellent written and verbal communication skills, and highly analytical aptitude.
• Ability to obtain A/RPIC status as per Health Canada Access to Cannabis for Medical Purposes Regulations.