Manager, Business Systems Analysis

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the Globe, MAXIMUS is a world-leader in providing innovative, practical and meaningful solutions to help government programs and services function more effectively and efficiently.

In Canada, MAXIMUS is responsible for the administration of two of the Province of British Columbia's most important healthcare programs: Medical Services Plan and Fair PharmaCare. We also administer the Ontario Drug Benefit Program on behalf of the Ontario Ministry of Health and Long-term Care. In Charlottetown, PEI we develop and support our flagship medical and drugs claims-management software – Medigent. In British Columbia., through our Themis division, we also operate the Family Maintenance Enforcement Program that is responsible for tracking and collecting child and spousal support.

We are constantly looking at new technology, processes and methods of delivering services to the citizens of Canada. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in beautiful Victoria, British Columbia to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the natural beauty of the West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

MAXIMUS offers competitive market-based salaries, incentive pay opportunity, comprehensive employer-paid benefits and a defined-benefit pension plan or a Group RSP with employer-matching contributions, for eligible employees. Our people also get some great perks too, such as a heavily subsidized fitness-membership program, an annual gala year-end celebration event along with a supportive results-oriented work environment.

MAXIMUS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

MAXIMUS Canada is located in the heart of downtown Victoria- steps away from fitness facilities, shops, restaurants, and public transit. We are pleased to offer a bike lockup, showers, and a variety of employee wellness programs – plus above-average rates.

We look forward to introducing you to our team.

Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

Maximus Canada has an immediate need for a Project Analyst.
The successful candidate will be a problem solver who can methodically analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

In addition, the project analyst will be able to deliver consulting services and deliverables including:

• Writing and maintaining project material including: complex MS Project work plans that detail all tasks involved in a project, issue and risk management documents and processes, status reports, and project charters.
• Tracking project activities and project expenditures and costs against plans, budgets and funding commitments, using MS Project and MS Excel software.
• Producing high quality graphics, forms, reports and presentations
• Assisting the project manager with project coordinating steering committee meetings, project events, financial management and other related communication activities.

Manager, Business Systems Analysis

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS Canada is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. 

Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all!

Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have experience successfully implementing and supporting enterprise applications.

• Avaya OR Cisco Contact Centre Systems Experience or Contact Centre Systems Experience

The Senior Business Systems Analyst (BSA) is an IT specialist who evaluates applications and systems, business functions, processes, and procedures to identify areas for improvement.

As a Senior BSA, you will work closely with experienced IT professionals to design and integrate computer-based maintenance or development solutions which meet the business needs of internal and external stakeholders.

Must Have Skills:

• Avaya OR Cisco Contact Centre Systems Experience or Contact Centre Systems Experience

You will have experience in the following areas:

• Leading a team of business analysts
• Analyzing business requests (which are often high level or lacking in detail)
• Defining business requirements
• Assessing technical constraints
• Communicating business wants/needs and technical constraints in a clear and unambiguous manner
• Liaising between multiple stakeholders such as Operations, IT, the Developers, the client, and external service providers
• using HL7 messaging protocols

You will also have an understanding of:

• How multiple projects are prioritized, resourced, and managed in a multi-project environment
• How production/operational support needs are balanced with in-flight development (contact centre experience would be a definite asset)
• How Service Level Agreements and Objectives apply to a major outsourced Provincial Government contract
• How operational systems incidents, work orders, and service requests are tracked and managed across multiple operational systems and diverse teams.

Skills (Required and/or Preferred):

The successful candidate will have a degree in software engineering, systems analysis, Information Systems, or a related field.

The successful candidate will also possess the following core competencies:

• Self-motivation
• Good organizational, communication, and interpersonal skills
• Ability to lead a team
• Ability to work with a variety of clients and stakeholders
• Ability to perform in a fast-paced, team-oriented environment
• Problem-solving skills
• Ability to seek peer and supervisory guidance on complex challenges

• Knowledge and/or experience in one or more of the following areas is also highly desirable:
• Application maintenance
• Development processes and methodologies such as release planning, business systems analysis and documentation, business process reengineering, business case development and status reporting, testing and testing methodologies
• Borland Caliber RM, Silk Test, and/or StarTeam
• Computer Associates AION or other rules engines
• Contact Centre experience would be a definite asset

Manager, IT Infrastructure Operations

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

Maximus BC Health, Inc. has an immediate need for a Network Analyst who will be well versed in Cisco Routing, Physical Network Design (Layers 1, 2, 3), who can direct and evaluate service providers, who also who also has a working knowledge of CISCO Voice components coupled with system administration and virtual storage experience. The successful incumbent will help identify areas for improvement for network/operational excellence.

The Network Analyst works closely with other Network Analysts and all data center professionals and will be providing mostly tier 2 level of support at the network operational level and will enact as a liaison between the network architect, Tier 1 Support and external service providers for the network and the CISCO Voice systems.

Maximus supports a complex network system with multiple data centers spread across Canada, and integrating with the US organization. Maximus works with government network support teams as well as our hosting and network providers to support the networking requirements.

The successful candidate will be a methodical problem solver and will analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

Preference for a Technical Diploma or Technical Certification from an accredited technical college or university, with major coursework in data communications, routing, and network administration. CISCO certification would be an asset.

Desired Skills:

• Cisco Adaptive Security Appliance Administration
• Cisco Unified Communication Manager Administration
• CISCO Voice  and Call Center Administration
• Network Management tools

Nice to Have Skills:

• NetApp
• VM Ware
• Solar Winds Network Performance Monitor/Configuration Manager
• Virtual System/Storage Administration
• Oracle Database Exposure (Oracle 10g)
• Oracle Fusion Middleware Exposure
• Microsoft Windows Administration
• Microsoft SQL server administration
• Unix Administration
• Dell networking

Project Management Office (PMO)

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Maximus BC Health, Inc. has an immediate opening for a Project Manager with a successful track record of managing IT system implementation projects.
 
The Project Manager will lead matrix project teams that may include: Operations Subject Matter Experts, Business Analysts, Application Developers, and Systems Engineers.

The Project Manager is responsible for all aspects of project management including: the health and execution of projects, communication of project status both within Maximus and to external stakeholders (clients and partners), budget management, change management, and the integration of project activities through MAXIMUS’ implementation methodology.

These projects are cross-functional and cross-organizational; they vary in scope, visibility, and impact; hence PM’s must effectively facilitate inclusive and consultative decision-making, influence at all levels of the organization, and effectively negotiate and leverage resources.

The successful candidate will have a Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science, or related field, and demonstrated experience successfully managing the development and implementation of large scale enterprise applications.

PMI certification and prior experience with an application landscape that supports a Health Services environment will be an asset.

Manager, Business Systems Analysis

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS Canada is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have experience successfully implementing and supporting enterprise applications.

Desired Skills:

• Requirements Elicitation
• Business Process Modeling
• Use Cases
• UML Modeling
• XML
• Testing & Quality Assurance
• SQL

Nice to Have Skills:

• HL7 messaging
• Health Insurance or Pharmacy Industry
• Release planning, business systems analysis and documentation, business process reengineering, and business case development and status reporting
• Borland Caliber RM, and/or StarTeam
• Experience with the application landscape that supports the British Columbia Ministry of Health

IT Infrastructure  and Operations Manager

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

Maximus BC Health, Inc. has an immediate need for an Oracle Database Administrator. The successful incumbent will work with the existing team to support Oracle RDBMS as well as middleware components and create new databases for specific projects. The initial focus will be on the databases with progressive growth into the Oracle middleware areas.

The Oracle Database Administrator works closely with all data centre professionals and the successful incumbent will be a member of the data center DBA team. Rotating on call support as part of the Oracle DBA team will be required.

The successful candidate will be a problem solver who can methodically analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must be a self-starter and be able to work with minimal supervision.

• Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

• Oracle database and middleware certification would be a benefit.

Desired Skills:

• Oracle RDBMS/DBA Knowledge (/11g Required)
• Oracle RAC /11g
• Oracle GRID (OEM)
• RMAN backup
• Scripting ( Python, Perl, Shell)
• Infrastructure Software (Installation/Configuration/Administration)
• Oracle Weblogic Server administration
• Oracle Application Server (Forms and Reports)

 OS:

• Linux
• Solaris
• Windows

Soft skills:

• Team skills
• Documentation Skills
• Change Management Process/Experience

Nice to Have Skills:

• NetApp Storage 
• Oracle Service Bus
• Oracle SOA/BPEL
• Oracle Identity Suite
• Oracle BI Publisher
• Oracle Data Integrator
• Active Data Guard
• Oracle Connection Manager
•  Training can be provided for Oracle middleware components
• - ITIL (optional)

Manager of Software Development

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. client has an immediate need for an Oracle PL/SQL developer.

You will participate in all phases of the software development life cycle (SDLC) including maintenance and support activities. You will need to design and develop solutions using Oracle PL/SQL and to deliver applications that address business requirements.

The Oracle PL/SQL Application Developer is responsible for application maintenance, production systems support, designing and developing solutions, and delivering applications that address business requirements.  The Application Developer participates in all phases of the software development life cycle (SDLC) and may work independently on small application releases or as part of a project team on larger application releases.

You will be required to critically analyze application and architecture requirements, and to devise sound solutions that address business challenges using Maximus BC Health, Inc. client’s methodologies, data quality principles, and industry standards. You will be responsible for developing project plans, logical and physical design specifications, architecture diagrams, executable code, and unit / integration test plans.

Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science or a related field, with 3+ years of experience successfully developing and supporting enterprise applications.

OR an equivalent combination of education and experience. Preference may be given to applicants with over 3 years of experience.

The successful candidate will be a problem solver who is able to step up and take initiative and to methodically analyze and resolve programming challenges.  You are comfortable seeking peer and supervisory guidance on complex application challenges and have a desire to learn, and adapt to new technologies and languages, and to improve your technical skills through ongoing research and development activities.

Must Have Skills:

• Oracle Business Intelligence Publisher Reports

Nice to Have Skills:

• Experience with J2EE, Java, XML, HTML
• Oracle Data Integrator

Chief Information Officer

Our retained client, MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare.

Maximus is constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our client’s expertise in program information management, claims processing, contact centre services, document processing and information technology, Maximus is positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our client’s location offers easy access to every amenity. 

The Strategic IT Infrastructure and Business Operations Manager will be responsible for the design, budgeting, and procurement for MAXIMUS Canada’s future IT infrastructure and related services. 

In this manner, the Strategic IT Infrastructure and Business Operations Manager will work closely with the IT Infrastructure Operations Managers and Enterprise Architect to ensure future infrastructure investments have been appropriately planned, costed, and procured such that the Infrastructure Operations team is able to implement the required infrastructure on time to enable project delivery teams meet their commitments.   

In addition, The Strategic IT Infrastructure and Business Operations Manager will also own the short and long term IT financial plan in alignment with finance and accounting.
 

MAJOR DUTIES/RESPONSIBILITIES:

• Develop and execute plans for the Infrastructure portfolio and to support the overall business strategy including new business development.
• Work with the business development teams to present solutions and negotiate with client stakeholder groups.
• Manage and set priorities for the evaluation, design, development, and implementation of all enterprise infrastructure.
• Perform supplier selections; prepare Request for Proposals (RFP’s), trade studies, bid proposals, contracts, and scopes of work.
• Manage ongoing vendor performance, service level agreements, and escalations.
• Conduct market research on products, services, protocols, and standards in support of all infrastructure capabilities.
• Develop and manage the IT budget/forecast and schedule according to fiscal year plans.
• Ensure IT costs are appropriately allocated to projects and clients.
• Provides technical expertise to other departments as part of cross-functional project teams.
• Assess the required competencies of the IT team based on the future technical and leadership requirements.
• Assist with solution design and lead infrastructure cost modeling for new business opportunities and major projects.
• Assist with specifying security provisions to ensure compliance with corporate and client policies.
• Work with Finance and Corporate Services to support financial, security, and risk audits.

• Bachelor of Science or Bachelor of Arts Degree Required (Preference for Computer Science, Information Technology, or related Information Technology Concentration).
• MBA or other Business and/or Finance related Education.
• Minimum 7 to 10 years Implementing and Managing Large Scale IT Infrastructure & Mission Critical Applications.

DESIRED/PREFERRED QUALIFICATIONS:

• Proven functional experience in the role or similar type of role.
• Project Management Experience.
• Broad knowledge in IT Systems and Infrastructure.
• Experience in setting technical directions and strategies.
• Supplier management experience.
• Experience with working with Government Procurement and Government Information Systems.
• Knowledge and experience with ISO 27001.

Manager, IT Infrastructure Operations

Our retained client, MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare.

We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

Maximus BC Health, Inc. has an immediate need for a Cisco Network Analyst who will be well versed in Cisco Routing, Physical Network Design (Layers 1, 2, 3), who can direct and evaluate service providers, and who also has a working knowledge of CISCO PUCCE components coupled with system administration and virtual storage experience. The successful incumbent will help identify areas for improvement for network/operational excellence.

The Cisco Network Analyst works closely with other internal and external Network Analysts and all data center professionals. This role will be providing mostly tier 2 level of support at the network operational level and the one selected for this role will enact as a liaison between the network architect, Tier 1 support, and external service providers for both the network and the CISCO PUCCE systems.

Finally, Maximus supports a complex network system with multiple data centers spread across Canada as well as integrates with its US counterpart and works seamlessly with internal, government network support, and third party network providers in order to provide the best daily operational network support.

• Preference for a Technical Diploma or Technical Certification from an accredited technical college or university, with major coursework in data communications, routing, and network administration.
• CISCO certification is an asset.

Desired Skills:

• Cisco Adaptive Security Appliance Administration
• Cisco Unified Communication Manager Administration
• Cisco PUCCE Administration
• Network Management tools
• Storage Administration

Nice to Have Skills:

• NetApps
• VMWare
• Solar Winds
• Virtual System/Storage Administration
• Oracle Database Exposure (Oracle 10g)
• Oracle Fusion Middleware Exposure
• Microsoft Windows Administration
• Microsoft SQL server administration
• Unix Administration
• Dell networking

IT Infrastructure Manager

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally and has more than 30 years of experience fulfilling our mission of “Helping Government Serve the People®”

In Canada, MAXIMUS Canada is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. 

Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth. As part of that mission, MAXIMUS BC has contracted with the British Columbia Ministry of Health to manage the administrative operations of the Medical Services Plan and PharmaCare while transforming the operations and systems landscape to provide best in class service to the citizens of BC.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, British Columbia, in the heart of downtown, our location offers easy access to every amenity. 

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have experience successfully implementing and supporting enterprise applications.

We are looking for a Senior Integration Developer/Architect to join the IT team.  This is an excellent opportunity to continue your career in a challenging and team-oriented environment in a much sought after location.

The Senior Integration Developer/Architect is primarily responsible for the development of conceptual-business, logical and technical-physical architectures and plans to enable and support new and existing solutions.  In practice, this means creating holistic work plans with corresponding artefacts, and working in coordination with a team of technical specialists to implement and assist with the testing of solutions functional and non-functional requirements. The artefacts include solution architecture documents, solution design documents, as-is-configuration, to-be-configuration, migration plans, infrastructure change requests, database service requests, high level infrastructure project plans, test plans, change management processes, and business cases.

The Integration Architect is also responsible for aligning the architected solutions to the architectural principles, architectural patterns, policies, and standards as established by the Enterprise Architect, Security Officer and Privacy Officer; for collaborating with business analysts, application development and maintenance teams to understand the system requirements for new and existing applications in the early phases of development or maintenance projects; for developing the strategy for ongoing monitoring and managing the capacity, availability, reliability, adaptability and security of all IT solution components; and for coordinating activities with internal and external stakeholders.

The Integration Architect is expected to be experienced and conversant across technology areas and solution stacks including: Windows, Linux/UNIX platforms, storage technologies, networks, firewalls and security zones, proxy and web servers, Oracle databases, Oracle Fusion products, authentication, authorization and auditing systems, message brokers, and related technologies. Examples areas are:

• Web Service and XML technologies (e.g., SOAP, WSDL, XML, XSD, XPath, XQuery, XSLT, WS-Security);
• JMS messaging and integration (e.g.,WebLogic JMS, Oracle Service Bus, TIBCO EMS);
• Java, PL/SQL programming;
• Build relevant scriptware (e.g., Maven, Ant, WLST, Python);
• Oracle SOA Stack, B2B, Weblogic Application Server, BI Publisher, OID, and ODI;
• Oracle SOA Middleware installation, configuration, tuning, design, development and deployment;
• Web Services development – SOA Restful and SOA SOAP-based Web Services, JSON, Apache Axis 2.0, and ASP.NET; and
• VMWare-based server and desktop virtualization.

Excellent technical writing and presentation skills are mandatory.

The Senior Integration Developer/Architect is also expected to be a leader and a mentor, capable of exercising influence through teamwork, to communicate technical concepts at different levels of abstraction considering a number of perspectives, and to be knowledgeable in multiple areas of technology.

You must be a hands-on problem solver with the ability to step up and take initiative, and to methodically analyze and resolve technical challenges. You must possess a desire to learn, adopt new technologies, conduct research and development activities to improve technical skills and keep abreast of relevant technologies and architecture methodologies.

Project Management Office (PMO)

Maximus BC Health, Inc. has an immediate opening for a Junior/Intermediate Software Development Life Cycle (SDLC) Project Manager (PM) on a full time basis.
 
The Junior/Intermediate Project Manager will support and assist the Senior Project Manager and at the same time will lead smaller to mid-sized matrix project teams that may include: Operations Subject Matter Experts, Business Analysts, Application Developers, and Systems Engineers.

The Junior/Intermediate PM is responsible for the health and execution of smaller sized projects, communication of project status both within Maximus BC Health, Inc. client and to external stakeholders (clients and partners), and the integration of smaller project activities through the exploration, planning, development, and deployment phases of the Project Life-cycle (PLC).

The successful candidate will have a Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science, or a related field, and demonstrated experience successfully managing the development and implementation of enterprise applications.

AND

Demonstrated experience successfully assisting and supporting the Senior Project Manager and/or Project Management Office on the development and implementation of enterprise applications; and has the attitude and aptitude to lead small to mid-sized projects on his/her own.

The ideal candidate will have a PMI certificate and prior project management assistant support or small to mid-sized project management experience with an application development background that supports a Health Services environment.

The Junior/Intermediate Project Manager is responsible for the following as it relates to the health and execution of projects and the ideal candidate will have 2+ years experience with the following skills and experience:

• Leads smaller to mid-sized matrix project teams
• Familiar with Microsoft Project 2010 planning, scheduling, tracking and costing
• Project financial reporting skills
• Strong understanding of the SDLC or similar software development mythologies
• General Microsoft Office skills
• Strong listening, verbal, and written communication skills along with detailed project minute taking and project status reporting experience
• ITG / DISCO (Oracle) experience is a nice to have

Manager, Business Operations

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, our client, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. Maximus is constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join Maximus in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. Maximus has it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have experience successfully implementing and supporting enterprise applications from a business continuity/disaster recovery perspective.

Desired Skills:

• Disaster recovery and business continuity experience will be an asset.
• Coordinate input from multiple groups as well as balance the priorities of multiple stakeholders with a preference for a candidate with good coordination, Project Management, Quality Assurance and testing experience.
• Ownership of specific technical content and updating the disaster recovery and business continuity plan as required. Has an eye for detail and has accurate documentation skills coupled with the ability to accurately detail the procedures to restore the client’s database and mission critical applications as required.
• The successful candidate will have a solid technical background coupled with a thorough knowledge of Oracle Database, Software Development Life Cycle, ITIL, and IT Infrastructure experience.

Manager of Business Operations

Our retained client, MAXIMUS is seeking a key Financial Analyst (IT Services) to fill a key position on the IT Services team.

We are looking for a highly motivated leader to assist in analyzing, tracking, and forecasting IT related costs and data.

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. Our client is constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our client’s expertise in program information management, claims processing, contact centre services, document processing and information technology, our client is well positioned for significant growth.

Preferred Qualifications:

• MBA degree
• Advanced SQL and Access skills
• Experience working successfully in a fast-paced, results-oriented environment
• Ability to influence the decisions of senior business leaders through effective verbal and written communication and logical reasoning

Some of the key duties include the following:

• Develop, interpret and implement financial models for financial planning and control of systems integration programs addressing cost analysis of in house labour and all non-labour costs
• Assist with developing and participate in reviewing estimates
• Work with Project Managers to develop and update project budgets and forecasts on a quarterly basis
• Create metrics/reports for management on spending, projected savings, forecasting, and transaction analysis
• Provide analytics and reports on performance of projects and programs
• Manage the procurement of third party software and services
• Manage hardware and software assets
• Manage maintenance and service agreements
• Analyze variances, trends and provides decision support for management
• Manage budget preparation, assist with financial decision making, cost savings, project scoping exercises
• Participate in procurement related contract negotiations
• Perform and validate project specific analysis to support negotiation with vendors

Manager of Software Development

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. Our client is constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our retained client’s expertise in program information management, claims processing, contact centre services, document processing and information technology, Maximus is positioned for significant growth.

Join Maximus in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. Maximus has it all! Located in beautiful Victoria, BC, in the heart of downtown, our client’s location offers easy access to every amenity. 

Our client offers top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has an immediate need for an Integration Developer (Java Web Services or Oracle SOA Developer). You will participate in all phases of the software development life cycle (SDLC) including: data architecture, development, maintenance and support activities. You will need to design and develop solutions using Oracle PL/SQL and to deliver applications that address business requirements.

The Integration Developer (Java Web Services or Oracle SOA Developer) is responsible for application maintenance, production systems support, designing and developing solutions, and delivering applications that address business requirements.

The Integration Developer (Java Web Services or Oracle SOA Developer) participates in all phases of the software development life cycle (SDLC) and may work independently on small application releases or as part of a project team on larger application releases.

You will be required to critically analyze application and architecture requirements, and to devise sound solutions that address business challenges using Maximus BC Health, Inc. client’s methodologies, data quality principles, and industry standards. You will be responsible for developing project plans, logical and physical design specifications, architecture diagrams, executable code, and unit/integration test plans.
To be the successful candidate you must be self motivated and willing to learn, and be able to perform comfortably in a fast paced, team and deliverables oriented work environment and possess good organizational, interpersonal and communication skills and be sensitive to deadlines and to the impact of your work has on an overall project schedule deadlines.

Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science or a related field, with at least 2 years of experience successfully developing and supporting enterprise applications.

The successful candidate will be a problem solver who is able to step up and take initiative and to methodically analyze and resolve programming challenges.  You are comfortable seeking peer and supervisory guidance on complex application challenges and have a desire to learn, and adapt to new technologies and languages, and to improve your technical skills through ongoing research and development activities.

Required Skills:

• Java Programming Skills
• Basic Oracle database and JDBC knowledge
• Experience in developing Web Services and Web Service Clients using Java or Microsoft.NET
• Knowledge on working with XML, XML Schema, XSLT, XQuery and WSDL
• Basic knowledge on HTTP, HTTP Basic Authentication, SSL, REST, SOAP and WS-Security
• Working knowledge on at least two of the following Oracle Fusion Middleware products: Oracle Service Bus, Oracle BPEL Process Manager, Oracle B2B, Oracle Data Integrator) or another middleware stack  such as TIBCO

Nice to Have Skills:

• Prior experience with HL7 messaging, health insurance or pharmacy industry
• The application landscape that supports the British Columbia Ministry of Health is highly desirable; however, not required.

Manager, Infrastructure Strategy and Business Operations

Located on the beautiful West Coast, of British Columbia, Canada our client is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

The Infrastructure Architect/Solution Architect is responsible for understanding industry standards and best practices, keeping current with industry trends and emerging technologies, providing guidance and direction to various software development projects, user interface, and business groups on standards that drive quality and performance.

Ensures that server, storage, network, security needs are architected for total scalability and performance. The architect is responsible for working across all infrastructure foundations (server, storage, network, data, and applications) to design appropriate architecture for various projects.
 
You must be a problem solver with the ability to step up and take initiative, methodically analyze and resolve challenges and, adopt new technologies, conduct research and development activities to improve technical skills, and keep abreast of new technologies.

The ideal candidate with have experience with large-scale IT development and integration programs and a very broad and deep technical background enabling them to be conversant across business, data, platform and application, and technology architectures . The candidate will demonstrate Technical Infrastructure Architectural knowledge, playing a vital role in the design of production, staging, QA and development infrastructures running in 24x7 environments including:

• Contribute to the development of architectural strategy, including technology standardization and modernization
• Deliver designs that meet business requirements, are on time, and within budget.
• Align architectural design with enterprise architecture and business objectives
• Analyze business and technical requirements to determine system design, potential issues, and related cost for each project request.
• Contribute significantly to feature prioritization and systems architecture.
• Produce logical and physical architecture driven from the conceptual architecture.
• Develop implementation strategies that preserve the availability, performance, integrity, stability, and scalability of systems, consistent with cost constraints.
• Produce design documents to effectively hand over infrastructure architecture to other Operations departments for successful systems engineering and implementation.
• Contribute to design standards and guidelines, and work other architects on best practices.
• Ability to strategically analyze the risks, benefits, and opportunities associated with a solution.
• Demonstrate expertise and leadership in problem solving. Work with Business users, Project/Program Management, Network Engineers, Systems Administrators, Application Developers, Architects, Data Base Administrators, Operations persons, and Software Vendors to prevent or solve difficult performance problems.
• Interact with internal and external technical leaders to develop innovative solutions that meet market needs with respect to availability, functionality, performance, reliability, repeatability, and scalability.
• Multi-task multiple projects at one time as well as work in a high-pressured, unstructured, and yet customer-oriented environment.
• Familiarity with Oracle middleware, Sun/Oracle hardware, UNIX OS, Cisco, NetApp, Windows and Microsoft products.

Preference for a Bachelors or Masters (Computer Science) or related education and 10 years related experience.

Manager, IT Infrastructure and Business Operations

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity. 

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has an immediate need for a Technical Support Specialist (Windows 2008, Exchange, Cisco, Firewall) and who has good overall data centre network operations, Windows System Administration and Infrastructure Planning experience.

The successful incumbent will help identify areas for improvement for Windows Back Office systems, networks, data centres and will participate in and/or lead business case development, major system changes, capacity management and problem management. The Technical Support Specialist will provide 2nd and 3rd level support for Networks and Windows systems and applications.

The Technical Support Specialist works closely with a team of systems professionals including network specialists, system administrators, database administrators and desktop administrators and will be providing tier 2 level of support at the network operational level and will enact as a liaison between the network architect, Tier 1 Support and external service providers – e.g. Telus.  Previous experience includes: planning, coordination, business case, process improvement, documentation, and tier 2/3 level of support at the operational level. 

Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

Desired Skills:

• Cisco Networking - Planning and Administration Cisco Firewalls and Switches
• Microsoft Windows OS – 2003, 2008R2, XP, 7 – Planning and Administration
• Microsoft Back Office – Exchange 2003, 2010 – Planning and administration
• VMWare Server and Desktop Virtualization - Planning and Administration
• Security Monitoring and Operations
• System design, planning and documentation skills

Nice to Have Skills:

• Kofax document management tools
• NetApps
• ITIL processes and tools
• Data Centre Planning and Operations
• Oracle Database Exposure (Oracle 10g)
• Oracle Fusion Middleware Exposure

Chief Financial Officer

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare.

The company is constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given the level of expertise in program information management, claims processing, contact centre services, document processing and information technology, the company is well positioned for significant growth.

Join Maximus in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. Maximus has it all! Located in beautiful Victoria, BC, in the heart of downtown, the location offers easy access to every amenity.

Maximus offers competitive salaries & performance-based incentive plans, 100% employer-paid benefits, generous vacation allowance and a defined benefit pension plan under the BC Public Service Employers Pension Plan.

POSITION PURPOSE
MAXIMUS Canada has an immediate need for a Finance Manager.  Reporting to the CFO, the Finance Manager’s main responsibilities will include financial reporting, supporting income tax filings and application of accounting policies.  Supervision and mentoring of accounting team members will be part of this growing role.  The successful applicant will be a qualified accountant (CGA, CMA or CA) with recent public accounting experience, demonstrated management skills, and strong organizational, communication, and MS Office skills.

PRIMARY RESPONSIBILITIES

• Prepare monthly financial statements and corporate reporting packages for three operating companies, and will require a detailed understanding of the underlying operations and transactions.
• Prepare other financial reports as required to support management’s information needs.
• Coordinate the preparation of year-end tax information.
• Ensure compliance with all other statutory requirements (e.g. HST).
• Monitor, evaluate and manage our compliance with internal controls and corporate policies.
• Manage, develop and implement accounting policies, systems, and procedures as required to meet defined needs.
• Participate in or lead special projects as required.
• Supervise, mentor, train and lead the sub-ledger and general accounting team.
• Work closely with CFO on all financial matters and maintain strong relationship with corporate head office.

Desired Skills & Experience

• CGA, CMA, or CA designation required.
• Minimum of five years Canadian accounting experience, with recent public practice experience preferred.
• Tax experience is an asset.

• Strong analytical and problem solving skills.
• Superior verbal and written communication skills.
• Excellent planning, time management and organizational skills.
• Ability to manage and prioritize a very heavy workload.
• Self-motivated, strong initiative, ability to meet multiple concurrent deadlines.
• Strong computer skills; proficient in Microsoft Office. 
• Excellent interpersonal relations and demonstrated ability to work effectively with others in teams.
• Ability to mentor and coach staff by providing formal reviews and ongoing feedback while providing consistent recognition and support to team members.

Project Management Office (PMO)

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare.

We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Job Summary:
Maximus BC Health, Inc. has immediate openings for a Operational Change Management Lead

Primary Accountabilities:
The Operational Change Management Lead reports to the Project Manager and acts as a key facilitator to support change across the operational business areas. Working as a liaison between the Technical Team and the operational business areas, the Operational Change Management Lead ensures operational business areas adhere to project standards and contribute to project activities through each of the project and SDLC phases and change impacts are managed/mitigated as necessary.

This includes:

• Identifying business value proposition/ROI and methods to track and monitor following change implementation
• Contribution to project plans related to Operational activities including:

- Defining and documenting operational risks, assumptions, dependencies and constraints to achieving business value
- Validating Operations roles and responsibilities related to deliverables and work products
- Contributing and rationalizing effort estimates
- Integrating Change Management Activities
- Coordinating, securing and assigning all operations resources
- Managing/monitoring the operations team ensuring participation and engagement as required
- Managing operational risks and issues through to resolution
- Communicating operational impacts in terms of policies, procedures, staffing, training, etc. and defining requirements to address those
- Coordinating all operations deliverables
- Ensuring security and privacy of confidential and personal data policies and standards are adhered to by operations team
- Contributing to project status report(s) and participating in status meetings
- Ensuring operations team endorses approvals at each Project Life Cycle decision gate
- Monitoring and measuring business value/ROI post change implementation

The successful candidate will have a Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science, or related fields.

AND

Demonstrated experience successfully managing both IT organizational and IT development change at the enterprise level.

PMI certification and prior IT and organizational change management experience with an application landscape that supports a Health Services environment will be an asset.

Project Management Office (PMO)

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has immediate openings for a Project Management Support Assistant.

The Project Management Assistant will support and assist the Senior Project Manager lead matrix project teams that may include Operations Subject Matter Experts, Business Analysts, Application Developers, and Systems Engineers.

The Project Management Support Assistant is responsible for the following as it relates to the health and execution of projects:

• MS Project planning and tracking
  
• Project Status reporting
  
• Project financial reporting
  
• ITG / DISCO (Oracle) nice to have
  
• Understanding of SDLC methodology or similar
  
• General MS Office skills
  
• Minute taking

The successful candidate will have a Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science, or related field.

AND

Demonstrated experience successfully assisting and supporting the Senior Project Manager on development and implementation of large scale enterprise applications.

The ideal candidate will have a PMI certification, and prior project management assistant support experience with an application landscape that supports a Health Services environment will be an asset.

President, Maximus BC Health Insurance Inc.

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare.

We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer competitive salaries, 100% employer paid benefits, and a defined benefit pension plan under the Public Service Employee Pension Plan.

Maximus BC Health, Inc. has an immediate need for a Director of Human Resources. This senior generalist role will be responsible for leading the company through all aspects of strategic human resource decision making, labour relations, recruitment and total compensation and will be capable of aligning HR programs with overall corporate vision and business objectives. As a senior HR professional you have the demonstrated ability to contribute as a business partner and support your internal clients through a customer service approach.

In addition, the successful candidate effectively keeps abreast of the latest trends in human resources and has an eye for improving operations and has a drive for continual improvement and helps foster a sustainable team based learning environment.

This role strategically aligns with all parts of the organization including: corporate development, business development, finance, accounting, operations, and information systems technology. Also, the successful candidate will be looked upon by their peers as being both a thought leader and a strong pragmatist.

• Bachelors or Masters Degree from an accredited college or university, with major coursework in Human Resources, Business, Operations or a Related Field, and 10+ years of hands on Human Resources Generalist experience
• 5 Years at a Senior Decision Making Level
• Canadian Human Resources Professional Designation (CHRP) Preferred

• Labour Relations Expertise
  
• Health Insurance or Pharmacy Industry Experience
  
• Experience with the British Columbia Ministry of Health
  

Chief Information Officer (CIO)

• Leading and mentoring the management team and the senior technologists in the organization through a collaborative process to create a holistic architectural vision.
• Leading and managing the architecture governance process including running the Architectural Review Board chartered with:
  1. Reviewing architecture alternatives and approving architectural direction.
  2. Setting development guidelines and standards.
  3. Performing business and technical evaluations.
  4. Researching and consulting on initial implementations of new processes, technologies and capabilities.
  5. Tracking industry trends, best practices, and emerging technologies.
  6. Managing the development of architectural artifacts including concept architecture, transition architecture, solution architecture, and architecture change requests.
  7. Working with outside vendors including: SUN, Oracle, NetApp, Cisco, Microsoft, IBM, CA, etc. to understand technology and product and service direction.

The Enterprise Architect/Development Manager is expected to be a leader/mentor, capable of exercising influence through lateral management techniques, to have the ability to communicate technical concepts at different levels of abstraction, and to be knowledgeable in multiple areas of technology.

You must be a problem solver with the ability to step up and take initiative, methodically analyze and resolve programming challenges and possess a desire to learn, adopt new technologies, conduct research and development activities to improve technical skills, and keep abreast of new technologies as well as help others to learn and grow in their own career development.

The ideal candidate with have experience with large-scale IT development and integration programs and a very broad and deep technical background enabling them to be conversant across business, data, platform and application, and technology architectures as well as managing and mentoring software developers in their career development.

The ideal candidate will be:

1. Proficient in architecting/designing/developing multi-tiered secured business applications for high availability, scalability and high performance.
2. Experienced with various enterprise server OS such as Linux, Solaris and Windows.
3. An expert in infrastructure and network architecture, design and physical implementation.
4. An expert in data center design including Mainframe, RISC, and x86 hardware, Storage (NetApp), security (Citrix and Cisco), virtualization (VMWare), and networking.
5. Experienced with mainframe technologies (DataDirect, COBOL, PL/1, and CICS).
6. Proficient in web services, service-oriented-architecture and workflow concepts and implementations (BEA AquaLogic, BPEL, JBoss, Apache, rules engine technology, etc.).
7. Versed in application development using Java/J2EE and Oracle PL/SQL.
8. Well conversant of enterprise database, data warehouse, and business intelligence architectures (Oracle).
9. Comfortable overseeing multiple development projects, work closely with and mentor senior staff and have experience in a broad range of technologies including: Java, .Net, PL/SQL, Oracle SOA Architecture, Oracle Databases, hosted solutions, data warehousing and business intelligence.
10. Knowledgeable of business application integration, data warehousing, project management, life cycle development methodologies as well as have solid oral and written communication skills.

The successful candidate will be a problem solver who can methodically analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback and possesses a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

1. Leads and manages a team of senior technical staff providing guidance as needed on technical alternatives and solutions including: researching and evaluating designs, tools, and technologies.
2. Works with teams on development strategies, review estimates, manage development schedules, and deliver results.
3. Supports the needs for staffing, resourcing and project planning, deliverable management, training and career development to develop skill sets for technical staff and to support emerging technologies such as: SOA and data warehousing.
4. Develops short-term and long-term plans to ensure application performance and availability including: application and technology upgrades.
5. Ability to work with 3rd party vendors/consultants and make certain that knowledge sharing and transfer occurs with internal resources.
6. Provides guidance and oversight to the business functions on initiatives for new tools, technologies and/or other hosted services.
7. Supports existing landscape of applications including: ongoing enhancement requests, incident management, BCP/DRP testing, etc.

Preference for a Bachelors or Masters (Computer Science) or related education and 12 years related experience including: 5 years of technical staff management.

Manager, IT Infrastructure and Business Operations

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has an immediate need for a Network Analyst/Administrator (Cisco Routing) who will be well versed in Cisco Routing, Physical Network Design (Layers 1, 2, 3), who can direct and evaluate service providers, has a good Microsoft Network Administration background coupled with system administration and virtual storage. The successful incumbent will help identify areas for improvement for network/operational excellence.

The Network Analyst/Administrator (Cisco Routing) works closely with all data centre professionals and will be providing mostly tier 2 level of support at the network operational level and will enact as a liaison between the network architect, Tier 1 Support and external service providers - e.g. Telus.

The successful candidate will be a methodical problem solver and will analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

Preference for a Technical Diploma or Technical Certification from an accredited technical college or university, with major coursework in data communications, routing, and network administration.

Desired Skills:

• Cisco Routing
  
• Microsoft Server Administration
  
• Exchange Administration

Nice to Have Skills:

• Net Apps
  
• VM Ware
  
• Virtual System/Storage Administration
  
• Oracle Database Exposure (Oracle 10g)
  
• Oracle Fusion Middleware Exposure
  
• IBM IMS/DB2 Exposure
  

Manager, IT Infrastructure and Business Operations

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has an immediate need for an IBM Mainframe Database Administrator (IMS/DB2 Required).

The successful incumbent will help identify areas for improvement for IBM Mainframe and IMS/DB2 Administration, is well versed in Cobol, CICS, PL1, JCL, and is a member of the data centre network operations team.

The successful candidate will be a problem solver who can methodically analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

Desired Skills:

• IBM Mainframe Skills (Required)
  
• IMS (Required)
  
• DB2 (Required)
  
• Cobol
  
• CICS
  
• PL/1
  
• JCL

Nice to Have Skills:

• Oracle DBA Exposure (10g)
  
• Oracle Fusion Exposure
  
• Net Apps
  
• VM Ware
• Linux, Solaris and/or Windows experience required
  
• Cisco Routing
  
• Microsoft Server Administration
  
• Exchange Administration
  
• Virtual System/Storage Administration
  Oracle Database Skills
  

Manager, IT Infrastructure and Business Operations

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has an immediate need for a System/Storage Administration (Net Apps & VM Ware) and who has good overall data centre operations experience. The successful incumbent will help identify areas for improvement for systems/storage administration and is well versed in network and data security.

The System/Storage Administration (Net App & VM Ware) works closely with all data centre professionals and will have previous tier 2 level of support at the network operational level as well as hands on operating systems experience with Unix, Linux, Solaris, and/or Windows and is a member of the data centre network operations team.

The successful candidate will be a problem solver who can methodically analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies.

Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

Desired Skills:

• Net Apps
  
• VM Ware
  
• Linux, Solaris and/or Windows experience required

Nice to Have Skills:

• Cisco Routing
  
• Microsoft Server Administration
  
• Exchange Administration
  
• Virtual System/Storage Administration
  
• Oracle Database Skills (Oracle 10g) Exposure
  
• Oracle Fusion Middleware Exposure
  
• IBM IMS/DB2 Exposure

Manager of Software Development

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has an immediate need for a Business Systems Analysts who evaluates IT applications and systems, business functions, processes, and procedures to identify areas for improvement.

The BSA works closely with programmers and developers to design and integrate computer based maintenance or development solutions which will meet the business needs of the client and stakeholders, including Operations and Information Technology staff.

Within the systems development life cycle domain, the BSA typically serves as a liaison between the client, IT operations and external service providers.

The role of the BSA is to apply analytical skills to business requests (which are often high level or lacking in detail) and communicate these business wants/needs in a clear and unambiguous manner. The BSA takes into account technical constraints when defining business requirements in order to ensure the requirements can be achieved.

For example, the BSA will need to consider security constraints, potential data conversion requirements, and existing database and application software. To support this requirement, the BSA works with both the internal and external application maintenance, development, and infrastructure teams. Typically, BSA's work on multiple simultaneous application releases.

BSA's work with the Project Management Office (PMO) Manager as required to prepare the necessary documentation for presentation to the senior management team. Once approved, the BSA will perform project management duties along with BSA duties. For larger projects, the BSA may assist the assigned Project Manager (PM).

The successful candidate will be a problem solver and who can methodically analyze and resolve business challenges within budget, and who is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new methodologies and processes.

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have experience successfully implementing and supporting enterprise applications.

Desired Skills:

• Borland Test Manager

Nice to Have Skills:

• HL7 messaging
  
• Health Insurance or Pharmacy Industry
  
• Release planning, business systems analysis and documentation, business process reengineering, and business case development and status reporting
  
• Borland Caliber RM, and/or StarTeam
  
• Experience with the application landscape that supports the British Columbia Ministry of Health
  
• Computer Associates AION or other rules engines
  
  

Project Management Office (PMO)

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has immediate openings for senior project managers.

Senior Project Managers will lead matrix project teams that may include Operations Subject Matter Experts, Business Analysts, Application Developers, and Systems Engineers.

PM's are responsible for the health and execution of projects, communication of project status both within Maximus BC Health, Inc. client and to external stakeholders (clients and partners), and the integration of project activities through the exploration, planning, development, and deployment phases of the Project Life cycle (PLC). These projects are cross functional and cross organizational.

They vary in scope, visibility, impact and PM's must effectively facilitate inclusive and consultative decision making, influence at all levels of the organization, and effectively negotiate and leverage resources.

The successful candidate will have a Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science, or related field.

AND

Demonstrated experience successfully managing the development and implementation of large scale enterprise applications.

PMI certification and prior experience with an application landscape that supports a Health Services environment will be an asset.

Software Development Manager

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, our client, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

• Relevant degree from a recognized university or certificate from a recognized college required.
  
• Structured training in relevant programming languages and methodologies required.
• Five years of experience working in a mainframe environment, specifically: COBOL, PL/1, DB2, IMS, ISPF and JCL.
  
• Experience working in the BC government environment and in the Health industry preferred.
  
• Experience with the application landscape that supports the British Columbia Ministry of Health is desirable, but not required.
  
• Detail-oriented, fast-learner and self motivated.

• Participate in all phases of the software development life cycle (SDLC) to deliver applications that address business requirements.
  
• Application maintenance, production systems support, designing and developing solutions using MVS application development tools.
  
• Work independently on small application releases or as part of a project team on larger application releases.
  
• Critically analyze application requirements and devise sound solutions to business challenges based on MAXIMUS BC methodologies, Data Quality principles and industry standards.
  
• Develop project plans, logical and physical design specifications, architecture diagrams, executable code, and unit/ integration test plans as well as maintenance and production support activities.
  
• Possess good organizational, interpersonal and communication skills.
  
• Ability to perform comfortably in a fast-paced, team based system support and deliverables-oriented work environment.
  
• Track record of meeting deadlines and budgets.
  
• Experience supporting mission critical applications.
  
• Problem solver with the ability to methodically analyze and resolve programming challenges.
  
• Must be comfortable seeking peer and supervisory guidance on complex application challenges must have a desire to learn applications being supported.
  
  
  

Manager of Software Development

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. client has an immediate need for a Kofax Developer and/or Business Systems Analyst.

You will participate in all phases of the software development life cycle (SDLC) including maintenance and support activities. You will need to design and develop solutions using Kofax applications that address business document management and scanning requirements.

The Kofax Developer and/or Business Systems Analyst is responsible for application maintenance, production systems support, designing and developing solutions, and delivering applications that address business requirements. The Application Developer participates in all phases of the software development life cycle (SDLC) and may work independently on small application releases or as part of a project team on larger application releases.

You will be required to critically analyze application and architecture requirements, and to devise sound solutions that address business challenges using Maximus BC Health, Inc. client's methodologies, data quality principles, and industry standards. You will be responsible for developing project plans, logical and physical design specifications, architecture diagrams, executable code, and unit / integration test plans.

To be the successful candidate you must be self motivated and willing to learn, and be able to perform comfortably in a fast paced, team and deliverables oriented work environment and possess good organizational, interpersonal and communication skills and be sensitive to deadlines and to the impact your work has on an overall project schedule. Experience defining architectural standards, selecting development tools, and driving organization improvements is a big plus.

The successful candidate will be a problem solver who is able to step up and take initiative and to methodically analyze and resolve programming challenges. You are comfortable seeking peer and supervisory guidance on complex application challenges and have a desire to learn, and adapt to new technologies and languages, and to improve your technical skills through ongoing research and development activities.

Required Skills:

• Experience with Kofax is required.
  

Nice to Have Skills:

• Experience with J2EE, Java, XML, HTML, AION, or other rules engines
  
• Prior experience with HL7 messaging, health insurance or pharmacy industry
  
• The application landscape that supports the British Columbia Ministry of Health is highly desirable but not required.
  
  
  

Software Development Manager

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, our client, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

• Relevant degree from a recognized university or certificate from a recognized college required.
• Structured training in relevant programming languages and methodologies required.
• Fifteen years of management experience working in a mainframe environment, specifically: COBOL, PL/1, DB2, IMS, ISPF and JCL.
• Experience working in the BC government environment and in the Health industry preferred.
  
• Experience with the application landscape that supports the British Columbia Ministry of Health is desirable, but not required.
• Detail-oriented, fast-learner and self motivated.

• Manages all phases of the software development life cycle (SDLC) to deliver applications that address business requirements.
  
• Manages application maintenance, production systems support, designing and developing solutions using MVS application development tools.
  
• Manages work teams that work independently on small application releases or as part of a project team on larger application releases.
  
• Critically evaluates application requirements and devise sound solutions to business challenges based on MAXIMUS BC methodologies, Data Quality principles and industry standards.
  
• Develops project plans, logical and physical design specifications, architecture diagrams, executable code, and unit/ integration test plans as well as maintenance and production support activities.
  
• Possess good management, organizational, interpersonal and communication skills.
  
• Ability to perform comfortably in a fast-paced, team based system support and deliverables-oriented work environment.
  
• Track record of meeting deadlines and budgets.
  
• Experienced MVS/Mainframe manager supporting mission critical applications.
  
• Problem solver with the ability to methodically analyze and resolve programming challenges.
  
• Must be comfortable seeking peer and supervisory guidance on complex application challenges must have a desire to learn applications being supported.
  

Application Development Manager

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, our client, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

• Relevant degree from a recognized university or certificate from a recognized college required.
  
• Structured training in relevant programming languages and methodologies required.
  
• Fifteen years of management experience working in an application development environment, specific experience with: Oracle PL/SQL structured and Java object oriented development.
  
• Experience working in the BC government environment and in the Health industry preferred.
  
• Experience with the application landscape that supports the British Columbia Ministry of Health is desirable, but not required.
  
• Detail-oriented, fast-learner and self motivated.

• Manages all phases of the software development life cycle (SDLC) to deliver applications that address business requirements.
  
• Manages application maintenance and production systems, designing and developing object Java oriented solutions and structured PL/SLQ Oracle database solutions
  
• Manages work teams that work independently on small application releases or as part of a project team on larger application releases.
  
• Critically evaluates application requirements and devise sound solutions to business challenges based on MAXIMUS BC methodologies, Data Quality principles and industry standards.
  
• Develops project plans, logical and physical design specifications, architecture diagrams, executable code, and unit/ integration test plans as well as maintenance and production support activities.
  
• Possess good management, organizational, interpersonal and communication skills.
  
• Ability to perform comfortably in a fast-paced, team based system support and deliverables-oriented work environment.
  
• Track record of meeting deadlines and budgets.
  
• Experienced development manager supporting mission critical applications.
  
• Problem solver with the ability to methodically analyze and resolve programming challenges.
  
• Must be comfortable seeking peer and supervisory guidance on complex application challenges must have a desire to learn applications being supported.
  

Project Management Office (PMO)

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. has immediate openings for an infrastructure project manager with strong process change management skills as well as exposure to software development projects and health care.

The Infrastructure Project Manager will lead matrix project teams that may include Data Centre Specialists, Business Analysts, Application Developers, and Systems Administrators. This role will be responsible for planning and managing the design and implementation of the infrastructure technologies and services to support mission critical business applications. This role will also be responsible for ongoing change management of existing infrastructure and applications as technologies are introduced, upgraded and maintained.

Project Manager are responsible for the health and execution of projects, communication of project status both within Maximus BC Health, Inc. client and to external stakeholders (clients and partners), and the integration of project activities through the exploration, planning, development, and deployment phases of the Project Life cycle (PLC). These projects are cross functional and cross organizational.

They vary in scope, visibility, impact and PM's must effectively facilitate inclusive and consultative decision making, influence at all levels of the organization, and effectively negotiate and leverage resources.

AND

Demonstrated experience successfully managing the development and implementation of large scale enterprise infrastructure technologies and applications.

Project Manager

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast - from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

Requirements Include:
At least 2 years of testing experience (preferably automation testing experience) and nice to have any of the of the following:

• Win Runner, Load Runner
  
• Regression Testing Methods
  
• Black Box, White Box, Grey Box Testing
  
• Some Business Systems Analysis Experience (considered an asset)

Nice to Have Skills:

• HL7 messaging
  
• Health Insurance or Pharmacy Industry
  
• Release planning, business systems analysis and documentation, business process reengineering, and business case development and status reporting
  
• Borland Caliber RM, and/or Star Team
  
• Experience with the application landscape that supports the British Columbia Ministry of Health
  
• Computer Associates AION or other rules engines
  

Chief Financial Officer

Our retained client, MAXIMUS Canada, has an immediate need for a Financial Analyst to join the Finance & Facilities team.  Reporting to the CFO, the Financial Analyst’s primary responsibilities will include: forecasting, analysis, review of financial results, Accounts Receivables, and special projects.  Some supervision and mentoring of accounting team members will be expected.  The successful applicant will be a senior student or recently qualified accountant (CMA, CGA, CA) with demonstrated organizational, communication, and Microsoft Office skills.

Education, Experience and Skills:

• Senior level student or recently designated: CMA, CGA, CA.
• Must be an expert Excel user, able to design complex solutions for single or multi-user applications.
• Strong analytical and problem solving skills.
• Be able to communicate effectively to support all internal & external clients.  In particular, be able to present complex issues in a clear and understandable way depending upon the users needs.
• Must have at least 2 years hands on experience in an accounting role that includes one or more of the following: Account Receivable (A/R), Account Payable (A/P), financial statement preparation and forecasting.
• The ideal candidate should be comfortable with new software applications, and have an intuitive ability to extract and analyze information to efficiently meet business reporting needs.
• Excellent interpersonal, human relations and demonstrated ability to work equally as well alone or with support from team members.

• Prepare all internal financial reports (other than financial statements). This will include variance reports of actual versus forecast, resource analysis, and general ad-hoc reporting that meets users’ needs. 
• Accounts Receivable:  duties will include preparation and/or review and ensuring completeness and accuracy of all invoices, and all procedures and processes are well adhered to, documented and all internal controls are followed.
• Assist in the quarterly forecast review process.  Duties will include: ensuring that financial forecasts are complete, compiled accurately and represent a reliable basis for comparison to actual financials.
• Assist in the development of information technology solutions, (Excel), and to support the Finance & Facilities team as required.
• Work with the CFO and Finance team members on special projects as required.
• Identify opportunities to achieve efficiencies and to streamline processes as required to ensure maximum efficiency and effectiveness.

Chief Information Officer (CIO), Maximus Canada

Our retained client, MAXIMUS Canada is expanding its operations in Ontario and as such is actively recruiting for a key Director of Information Technology that will be responsible for all IT services and will support our client’s federal government operations based in Ottawa, Ontario.

The Director, Information & Technology Services will report to the CIO of MAXIMUS Canada, and will provide the leadership and plans for information technology that meet the needs of MAXIMUS Canada’s federal government customers as well as the internal process needs of MAXIMUS corporate.

The Director of Information Technology will be responsible for leading all systems integration activities to support both the launch and ongoing maintenance of all new federal government business process outsourcing operations.

The successful candidate will have a proven track record of delivering large scale, complex system integration projects including: managing implementation of new technology, maintenance, and supplier management.

Background:

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Ontario, MAXIMUS Canada provides administrative services for the Ontario Drug Benefit (ODB) Program on behalf of the Government of Ontario’s Ministry of Health and Long-Term Care.

The ODB program provides support to nearly three million Ontario citizens with drug benefit coverage under the Seniors Co-payment Program or Trillium Drug Program. MAXIMUS provides program support through a customer contact center in the Markham area, processing applications, renewals, change notifications and receipts, including drug receipts for reimbursement. MAXIMUS has established full document management services and implemented information privacy and security management in the Markham office as part of our streamlined operational service delivery model.

In British Columbia, MAXIMUS is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan, and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

We are looking for a key resource to work mainly in the Ottawa, Ontario area, with flexibility to travel and work in our Victoria, British Columbia office from time to time.

You will work in an environment that will challenge you and reward your achievements.

Specific Accountabilities:

Project Management and Portfolio Management:

1. Manage the delivery IT solutions required to meet start-up obligations of new operations. The solutions generally include: multiple application components (i.e. CRM, contact Center, document processing, reporting, etc), complex/highly available infrastructure (Database, network, SOA, Business Intelligence, etc.), delivered by both MAXIMUS employees and service delivery partners.
2. Adherence to contract commitments with our customers such as: reporting, security/privacy, audit, etc.
3. Clear communication both internally and externally on project execution status, and adherence to staying on budget.
4. Oversees the development and maintenance of a project management framework, and expertise with systems to support MAXIMUS Canada Federal’s project activities.
5. Develops and maintains corporate policies and standards aimed at maximizing effectiveness; and minimizing costs related to the acquisition, implementation, and operation of IT solutions.
6. Leads the development of MAXIMUS Canada Federal’s information technology, Enterprise Architecture, and security plans, as well as the overall disaster recovery plan.
7. Operationally supports all technologies, products, and solutions to ensure service levels are met and total cost of ownership is managed effectively.

Change Management:

1. Acts as the champion of change management related to human resources, systems, and operational revisions, shifting business goals and behaviors to enhance program administration and production efficiencies.
2. Enables operations to meet business objects through the implementation of innovative technology solutions.
3. Ensures effective communication networks and working relationships within and external to the organization to ensure customer satisfaction is high; MAXIMUS commitments are met; MAXIMUS liability is managed; suppliers are held accountable to their commitments; and surprises are minimized.

Executive Management Team:

1. As an integral member of the executive management team contributes to the following: development and execution of an annual plan, department plans, budgets, and corporate reports.
2. Provides effective leadership by fostering an environment that encourages: accountability, personal growth, commitment to a customer service culture, and continuing corporate success.
3. In close collaboration with the executive management team; enables MAXIMUS Canada Federal to achieve maximum results through leveraging technology and developing strategic solutions to provide an exceptional customer experience.

Finance:

1. Provides leadership in the procurement, negotiation, performance, and strategic relationship management with suppliers such that: technology services meet strategic and financial objectives.
2. Accountable for the preparation of capital and operating budgets and for ensuring approved budget targets are met.

Human Resources Training and Leadership:

1. Provides effective leadership to support building a strong culture of delivery across the organization.
2. Plans for capacity and succession planning by: leading technological and business review analysis that includes human resource capacity, and financial and technological options.
3. Ensures the effective direction and performance of all staff including: recruitment and selection, performance management, training and development, mentoring, and wellness.

Customer Solutions and Services:

1. Engages with customer to research, identify, analyze, and assess business needs in response to operational goals and objectives.
2. Develops strategies for initiatives that support both short and long-term customer priorities.
3. Trusted advisor to the customer.

• Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science or a related field
• 10+ Years at the Director of Information Technology Level

Desired Skills:

• Experience with the Federal Government
• Large Enterprise Director of IT Experience

Nice to Have Skills:

• Health Insurance or Pharmacy Industry Exposure

Manager of Software Development/Technical Support

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Ontario, MAXIMUS Canada provides administrative services for the Ontario Drug Benefit (ODB) Program on behalf of the Government of Ontario’s Ministry of Health and Long-Term Care.

The ODB program provides support to nearly three million Ontario citizens with drug benefit coverage under the Seniors Co-payment Program or Trillium Drug Program. MAXIMUS provides program support through a customer contact center in the Markham area, processing applications, renewals, change notifications and receipts, including drug receipts for reimbursement. MAXIMUS has established full document management services and implemented information privacy and security management in the Markham office as part of our streamlined operational service delivery model.

In BC, MAXIMUS is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

We are looking for a key resource to work mainly in the Markham, Ontario area, with flexibility to travel and work in our Victoria, British Columbia office from time to time.

Maximus Canada, Inc. client has an immediate need for a Technical Support Analyst supporting the IT needs at our Markham, Ontario office.
You will participate in all phases of the technical support phase as well as maintenance and support activities. You will need to help install and support Microsoft software and other applications that address business document management and scanning, printing and reporting requirements. You will provide the technical support for the local office as well as providing back up for additional duties for vacation coverage. You will also be working with support from our Victoria IT team.

The successful candidate will be a problem solver who is able to step up and take initiative and to methodically analyze and resolve programming challenges.  You are comfortable seeking peer and supervisory guidance on complex application challenges and have a desire to learn, and adapt to new technologies, and to improve your technical skills through ongoing research and development activities.

Required Skills:

• Microsoft Windows OS –2008R2, XP, 7 – Support and Upgrades
• Microsoft Back Office – Exchange 2003, 2010 – Support and Upgrades
• Microsoft SharePoint – Support and Upgrades
• Microsoft AD, Print Services,  Deployment tools, other Microsoft utilities
• Microsoft desktop and laptop support
• Security Monitoring and Operations
• Installation and configuration of new hardware and software
• Unix administration
• Network administration
• Antivirus, spam filter, and other security applications
• Printer, Scanner and VOIP desktop phone first level support
• Vendor management for incidents and problems
• Creating and managing incident tickets in Service Desk system

Nice to Have Skills:

• Storage Skills - NetApp
• ITIL processes and tools
• VMWare Server and Desktop Virtualization - Planning and Administration.
• Experience Supporting Kofax systems.
• Experience with SQL and Oracle APEX reporting

Manager of Software Development/Technical Support

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

We are looking for a key resource to work mainly in the Markham, Ontario area, with flexibility to travel and work in our Victoria BC office from time to time.

You will work in an environment that will challenge you and reward your achievements.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Maximus BC Health, Inc. client has an immediate need for a Technical Support Analyst supporting our call center and document management facility.
You will participate in technical support, maintenance and support activities, involving the installation, troubleshooting of our desktop, corporate applications document processing / scanning and service level reporting. You will need to liaise with other MAXIMUS technical, corporate resources to support all of our applications.

1. The successful candidate will be a problem solver who is able to step up and take initiative and to methodically analyze and resolve programming challenges.  You are comfortable seeking peer and supervisory guidance on complex application challenges and have a desire to learn, and adapt to new technologies, and to improve your technical skills through ongoing research and development activities.

   Required Skills:
   • Experience with Oracle PL/SLQ
   • Experience supporting Microsoft Windows 2008 servers.

   Nice to Have Skills:

   • Experience developing SLA and performance reporting
   • Experience with J2EE, Java, XML, HTML, AION, or other rules engines.
   • Experience developing and maintaining Kofax release scripts into various tools and databases (Oracle, SQL Server).
   • Experience supporting Windows desktops, installing software, drivers, and configuring settings.

Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science or a related field, with at least 2 years of experience successfully developing and supporting enterprise applications.

IT Infrastructure and Operations Manager

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, our retained client, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. Our client is constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia.  Because of this, and given our client’s expertise in program information management, claims processing, contact centre services, document processing and information technology, our client is well positioned for significant growth.

We are looking for a key resource to work mainly in the Markham, Ontario area, with flexibility to travel and work in our client’s Victoria BC office from time to time.

You will work in an environment that will challenge you and reward your achievements.

Maximus BC Health, Inc. has an immediate need for an Oracle Database Administrator. The successful incumbent will work with the existing team to support Oracle middleware components and create new middleware infrastructure for specific projects.

The Oracle Database Administrator works closely with all data centre professionals and the successful incumbent will be a member of the data center DBA team.

The successful candidate will be a problem solver who can methodically analyze and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must be a self-starter and be able to work with minimal supervision.

• Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

• Oracle middleware certification will be a benefit.

• 2+ years of Oracle DBA experience.

Desired Skills:

• Oracle DBA Experience (10g Required)
• Oracle Fusion Middleware
• WebLogic
  

Nice to Have Skills:

• Net Apps
• VM Ware
• Linux, Solaris and/or Windows experience
• Cisco Routing
• Microsoft Server Administration
• Exchange Administration
• Virtual System/Storage Administration
• IBM Mainframe, IMS/DB2 Exposure

Systems Integration Manager

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

One of the key roles we are recruiting for is a Software Application Development Lead that is well versed in maintenance support, and has a background in public sector IT Health Care experience.

The Software Application Development Lead (Maintenance Support) – Health Care is responsible for application maintenance, production systems support, designing and developing enhancement solutions, and ensuring high availability of mission critical applications. The Software Application Development Lead - Maintenance Support participates in all phases of the software development life cycle (SDLC) to ensure enhancements, application upgrades, and other changes are implemented effectively.

You will be required to manage the logging of incidents, troubleshooting, executing emergency change implementations, testing, and problem analysis. Keeping the core application available and meeting key performance indicators (KPI’s) will be your focus.

To be the successful candidate, you must be self motivated and willing to learn, and be able to perform comfortably in a fast paced, team and deliverables oriented work environment.

• Relevant degree from a recognized university or certificate from a recognized college required.
• Structured training in relevant programming languages and methodologies required.
• Five years of experience working with: ESB, J2EE, Java, XML, .Net, and HTML or Mainframe Development Experience is required.
• Experience with the application landscape that supports the Ontario Ministry of Health is desirable, but not required.
• ITIL certified.

• Application maintenance, production systems support, designing and developing solutions.
• Work independently on small application releases or as part of a project team on larger application releases.
• Develop project plans, logical and physical design specifications, architecture diagrams, executable code, and unit/ integration test plans as well as maintenance and production support activities.
• Possess good organizational, interpersonal and communication skills.
• Ability to perform comfortably in a fast-paced, team based system support and deliverables-oriented work environment.
• Track record of meeting deadlines and budgets.
• Experience supporting mission critical applications.
• Problem solver with the ability to methodically analyze and resolve programming challenges.
• Must be comfortable seeking peer and supervisory guidance on complex application challenges must have a desire to learn applications being supported.

Implementation and Deployment Manager

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

The Team Leader - Business Systems Analyst (BSA) takes into account technical constraints when defining business requirements in order to ensure the requirements can be achieved and will evaluate IT applications, systems, business functions, processes, and procedures to identify areas for improvement. 

The Business Lead works closely with programmers and developers to design and integrate computer based maintenance or development solutions which will meet the business needs of the client, stakeholders, including Operations and Information Technology staff.  Within the systems development life cycle domain, the Team Leader - Business Systems Analyst (BSA) typically serves as a liaison between the client, IT operations and external service providers.

Following a strong methodology and industry best practices, the Team Leader - Business Systems Analyst (BSA) will manage a team of Business System Analysts (BSA) to apply analytical skills to business requests (which are often high level or lacking in detail) and communicate these businesses needs/wants in a clear and unambiguous manner and is responsible for the accurate status reporting of work accomplished, issues resolved, risks assessed, and key performance indicators are met against budget and plan constraints.

For example, the Team Leader - Business Systems Analyst (BSA) will need to consider security constraints, potential data conversion requirements, and existing database and application software. To support this requirement, the Team Leader - Business Systems Analyst (BSA) works with the internal and external application maintenance, development, and infrastructure teams and works with the Project Manager to accurately define project scope, activities, and resource requirements in order to prepare the necessary documentation for presentation to the senior management team.

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have the necessary experience successfully implementing and supporting enterprise applications.

Desired Skills:

• Supervisory and requirements gathering experience, release planning, business system analysis and documentation, business process reengineering, business case development, and status reporting.
• Experience in large scale public sector Health Care IT Projects.
• Exposure to the Canada Health Infoway Blueprint.
• HL7 messaging experience.
• Familiarity with the application landscape that supports the Ontario Ministry of Health is highly desirable; however not required.

Implementation and Deployment Manager

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

You will participate in all phases of the software development life cycle (SDLC) including: data architecture, development, maintenance and support activities. You will lead the integration architecture and design of solutions, the development estimating and planning process, and manage the delivery of the integration solution.

The Integration Development Team Leader (Java Web Services/Oracle SOA) is responsible for mentoring and leading others as it relates to application maintenance, production systems support, designing and developing solutions, and delivering applications that address business requirements and participates in all phases of the software development life cycle (SDLC). You will play a pivotal role leading the integration development team to ensure releases are implemented effectively.

You will be required to critically analyze both customizable off the shelf software applications and to also develop architecture requirements in order to devise sound solutions that address very unique business challenges using the client’s methodologies, quality data principles, and industry standards. In addition, you will be responsible for developing project plans, logical and physical design specifications, architecture diagrams, executable code reviews, and unit integration test plans.

Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science or a related field, with at least 2 years of experience successfully developing and supporting enterprise applications.

The successful candidate will be a problem solver, takes initiative, and methodically resolves software solution challenges.  You are comfortable seeking peer and supervisor guidance on complex application challenges, and have a desire to learn, adapt to new technologies/software languages in order to improve your technical skills through ongoing research and personal career development activities.

Required Skills:

• Experience leading the design of services oriented architecture and effectively levering service bus technologies such as:  J2EE, Java Web Services, Oracle SOA, XML, and HTML is required.

Nice to Have Skills:

• Experience with ESB.
• Prior experience with HL7 messaging in a Public Sector Health Care landscape.
• Familiarity with the application landscape that supports the Ontario Ministry of Health is highly desirable; however not required.

Implementation and Deployment Lead

Our retained client is a top tiered national mid-sized employer and has recently opened an office in Toronto, Ontario and offers top market salaries, benefits, training, and is rapidly expanding.

The Quality Assurance, Testing Lead will specifically be responsible for the test strategy, plan, and will oversee the creation and execution of the test cases, in order to get work accomplished by reducing risks, incidents, and ensuring performance against budget plan is closely tied with the development and infrastructure teams in order to devise effective defect remediation processes. Quality Assurance, Testing Lead will manage a team of Quality Assurance Testers and Business Systems Analysts (BSA’s) in order to create manual and automated test cases, and will document them in a clear and unambiguous manner.

The Testing Lead works closely with the Project Manager to define: project scope, activities, and resource requirements in order to prepare the necessary documentation to present to the senior management team. This key member is responsible to ensure quality deliverables meet the client’s needs and are completed on time and on budget.  Personal traits for this role require an eye for detail, and the ability to motivate others by leading the team. In addition, you will need to be an extremely motivated individual with a penchant to teach/mentor and grow others in a fast paced team and deliverables oriented work environment. Strong organizational, interpersonal, communication skills, and to effectively manage sensitive team deadlines as it relates to the project schedule are a must.

Degree from an accredited college or university, with major coursework in systems analysis, information systems, computer science or a related field, and have experience successfully implementing and supporting enterprise applications.

Desired Skills:

• Supervisory and leadership experience is required.
• Developing test strategy, test plans, use cases, test case development, test phases, non-functional testing, performance testing, release planning, test documentation, defect tracking, and status reporting skills are required for this role.
• Experience in large scale Public Sector IT Health Care Projects.
• Exposure to Canada Health Infoway funded project.
• HL7 messaging experience.

Director of Business Systems

Calgary or Edmonton, Alberta

Zealots Consulting Inc. Executive Search was founded in 1997 and the company specializes in finding highly skilled Information Technology (IT) technical resources by shortening the time to fill ratio by utilizing its practicing consultants unique blend of information technology and intuitive human resources skills to complete assignments often deemed very difficult to place and retain.
Our retained client, The Chartered Professional Accountants Act (CPA) Alberta is the professional regulatory body for the CPA profession in Alberta.
It operates under the provincial Chartered Professional Accountants Act, the purpose of which is to: protect the public; protect the integrity of the accounting profession regulated under the Act; promote and increase the competence of registrants; and regulate the conduct of registrants.
The body protects the public interest by:

• setting education and experience standards to become a CPA;
• setting education and experience standards to provide professional and public accounting services to the public;
• setting and enforcing high professional and ethical standards;
• promoting and increasing competence of members by providing a comprehensive program of learning opportunities;
• assessing the continuing competency of members;
• enforcing practice standards and rules of professional conduct of registrants; and
• providing a means by which complaints can be dealt with in a fair and expeditious way by investigating and adjudicating complaints against members.

• A Bachelor’s Degree in Computer Science or related field.
• 7 to 9 years software architecture, system development, and software design experience.
• Minimum of two (2) years of people management or supervisory experience.
• Advanced knowledge of and current skills with:
• C#, .NET framework / MVC, Web API, Core .NET, Entity Framework
• JavaScript, Node.js, React.js
• SQL, specifically Microsoft SQL Server
• HTML, CSS, IIS
• Familiar with Microsoft Azure, Integration Services, Power BI.
• Basic understanding of Linux administration.
• Understanding of software development methodologies and promotion of secure software development best practices.

• Knowledge of content management systems and platforms such as SiteCore and WordPress.
• Proven experience to effectively plan, communicate, estimate, mentor and motivate the work of others to build strong, effective teams.

• Our retained client is seeking a hands-on technical leader who enjoys being part of a team that delivers Application Projects and will lead a small team of developers through mentorship and technical guidance. 
  The team consists of Support Analysts and Developers who are responsible for the implementation, sustainment, and improvement of business systems applications.  Reporting to the Director of Business Systems, the Software Architect/Team Leader will define and maintain system and software architecture, and will design and develop software solutions and interfaces.

  You bring the following:

  • 7 to 9 years of hands-on technical leadership and application development in C#, .NET, SQL, Azure.
  • Supervise and mentor C# .Net Developers and Support Analysts and to build a strong team: communicate job expectations, plan and monitor work, provide ongoing coaching/mentoring, performance management, and enforce policies and procedures.
  • Assess and analyze business process requirements and data flows.
  • Develop and maintain an Information Architecture that ensures the long term compatibility and evolution of applications and services.
  • Design, develop and support integrations with third party systems and application programming interface to optimize business processes and data flows.
  • Evaluate, implement and/or recommend solutions that support the mission, values and goals of CPA Alberta.
  • Determine technical design, resources and effort required to complete projects.
  • Create and maintain development and integration standards, procedures and documentation.
  • Ensure appropriate business applications support utilizing internal resources and external contractors.
  • Research and promote new ideas, approaches and technologies.

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. As such, our client is looking for an Entry Level Human Resources Advisor, British Columbia.

Our retained client is the ‘perfect’ fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others grow and develop their careers
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

We have an exciting opportunity for a Human Resources Advisor based in our client’s Chilliwack head office.

Reporting to the Human Resources Manager, this position serves as a business partner to support the work of the Human Resources (HR) department, in addition to leaders within our region across 5 provinces and 2 territories with approximately 1300 employees. The HR Advisor provides proactive and responsive professional human resources advice in the HR functional areas of employee legislation and administration, attendance management, recruitment and hiring, HRIS, with a concentrated focus on learning and development projects.

Accountabilities and Deliverables:

• Consistent and efficient delivery of Human Resources administration
• Assist development and implementation of learning and development initiatives
• Active role with implementation of a learning management system
• Design digital learning paths to support leadership development programs
• Drive continuous human resources process improvement
• Facilitate orientation, training sessions, workshops as required
• Re-build the HR sharepoint site
• Implement, sustain and measure learning and development projects
• Leverage technology to design engaging and interactive learning content
• Perform other Human Resources duties as required

Qualifications and Experience:

• Completion of a post-secondary diploma or degree in Human Resources or Business Management, or equivalent post-secondary education in a directly related field
• Demonstrated experience with Human Resources project work related to learning and development or generalist functions
• Excellent communication skills
• Advanced computer skills
• Proven track record with creativity in the development of learning content or HR projects
• Strong organizational skills to work efficiently and meet deadlines
• Team-oriented with a desire to drive change
• Operations experience considered an asset
• Travel required across our region

Our client offers:

• Competitive wages
• Complete Group Health and Dental plan with Flex options
• Continuous Learning and Development opportunities
• Opportunities for career advancement and professional growth
• A culture that embraces entrepreneurship, integrity, accountability, service, and teamwork

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. As such, our client is looking for a Vice President of Sales, in Chilliwack, British Columbia.

Our retained client is the ‘perfect’ fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our client’s business
• believe in integrity and building success by developing relationships with others

The Vice President of Sales is responsible for meeting overall growth and profitability targets, in conjunction with the sales objectives of the Corporation, for their region.

Duties and Responsibilities

• Build and foster a client-centric sales environment that is focused on new business development, retention and relationship development
• Coach, develop and enable the South/Island Sales team to achieve personal income and Revenue commitments
• Develop, in conjunction with the Chief Sales Officer, and executive team, a business plan and sales strategy that ensures attainment of company sales and revenue goals in the region
• Identify opportunities for growth within the South/Island region by securing new contacts and driving business through the region’s Producers
• Routinely make joint sales calls in conjunction with Producers in support of their sales efforts and initiatives including HUB Top 200 initiative
• Motivate and provide guidance to drive achievement of aggressive sales growth
• Work with CMO Team to ensure producer compliance with our retained client’s 3C Carrier initiative
• Develop business through securing and developing broker relationships, recruiting new brokers and AGA contracts
• Achieve the regions new business revenue objectives through effective deployment of available resources
• Accountable for regional production as per budgets and objectives, and to address shortfalls and strategies to combat shortfalls with the Chief Sales Officer
• Host regional events, speak at public seminars and forums, act as corporate ambassador representing the company in official capacity at regional events
• Visit branches within the region on a regular basis ensuring that teams in are engaged, on track, motivated and productive.

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. As such, our client is looking for a Vice President, Human Resources – People Leadership, in Chilliwack, British Columbia.

• Completion of  a Post-Secondary University Degree or College Diploma (Minimum)
• Master’s in Human Resources Management (Preferred)
• Charter Professional in Human Resources (CPHR) designation (Preferred)
• Progressive successful experience in Human Resource management with at least 3+ years in a senior role
• Solid business acumen and understanding for insurance/financial services retail delivery
• Strong employment law and legal knowledge
• Effective collaboration leadership skills including: decision making, project delivery, and change management
• Results oriented
• Strong interpersonal skills including: negotiation, expectations management, and facilitation skills
• Highly responsive with strong orientation towards customer support
• Proficient in Microsoft office: Word, Excel, PowerPoint, and Outlook

Our Client’s Core Values:

• Entrepreneurship - encouraging innovation and educated risk taking   
• Integrity – doing things right every time                    
• Teamwork – working together to maximize results                                                                          
• Accountability – measure and take responsibility for outcomes                                 
• Service - serving customers, communities, and colleagues

Reporting to the CEO, and working closely with the executive leadership, the VP Human Resources is responsible for our people strategy.  Inclusive in the role is development and implementation of strategy, policies, practices and programs for attraction, retention, development, compensation, benefits, compliance to labour laws and regulations, and liaison for government and other regulatory agencies and ministries.

Key Responsibilities:

• Work with the Senior Executive team to set people strategy including: culture, talent attraction, compensation, development, and succession
• Responsible to ensure Human Resource policies and practices meet: corporate, legislative, and legal requirements for HUB International
• Ensure recruitment and retention practices are effective and meet operational needs
• On-boarding including: new employees, on-boarding and change management of  new employees via mergers & acquisitions (M&A) activity
• Ensure employee training and development paths and programs are in place and being completed
• Work with the Corporate Human Resources (HR) team to develop new programs, and to deploy at the local HUB branch level
• Provide ongoing leadership with the annual engagement survey, and to communicate results and action plans to the rest of the company
• Ensure an employee recognition program is in place, and to lead the follow-up for employee feedback and opportunities for improvement
• Ensure effective use of the performance and talent management culture including: Key Performance Indicator (KPI) bonus program
• Manage communication and participation of the HUB employee benefits program.  Provide feedback and work with HUB Corporate on employee benefit improvements
• Manage the Payroll / HR Administration department 
• Maximize the use of existing tools such as: Workday, and Insight. Ensure proper resources, training, and tools are available to both management and employees

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. As such, our client is looking for a Human Resources Generalist, Chilliwack British Columbia location.

Requirements:

• Human Resources education plus CPHR designation (preferred)
• Minimum 3 years’ experience in a HR capacity
• Experience in the insurance industry is an asset
• Strong computer knowledge, including Microsoft Office
• Excellent communication skills

Your responsibilities will include:
An incredible opportunity exists to join a regional Human Resources team for Canada’s largest insurance brokerage. The Human Resources generalist is a results-driven, strategic professional who can confidently join a dedicated group of HR professionals as they strive for excellence and work to accomplish the vision, goals, and actions as set out in HUB’s strategic plan.

You are a champion of collaboration and inclusion, who nurtures relationships by being present, engaged and committed. Your strong leadership and entrepreneurial spirit helps support the strategic direction of the HR team and to implement initiatives as they relate to our employees achieving their personal, professional and organizational goals. Your business acumen and exceptional communication skills are key cornerstones in navigating across all areas of leadership within the organization to engage refine and measure each one of your strategic goals.

Not content to sit on the sidelines, you love rolling up your sleeves and working shoulder to shoulder with your teammates to implement and execute people-focused solutions. By leveraging our diverse group of team players, you maximize talent effectiveness at all levels of the organization. You enjoy participating in conversations that move us forward as an HR function and are comfortable voicing your opinion and thoughts as a trusted business partner.

Scope of Role
You will participate in initiatives and functions within the following areas:

• Performance & Talent Management
• Employee Engagement
• Employee Retention & Recruitment
• Learning & Development
• HR Operations

Your Career With HUB
HUB International provides products and services in all areas of insurance, including Commercial, Personal and Employee Benefits. We are the leading insurance broker in BC and across Canada, and are ranked among the world's top 8 insurance brokerages. We are committed to providing the best coverage, value and service based on the strength of our vast global resources and solid local relationships.

When you choose a career with HUB International, you will experience a knowledge-filled and challenging work environment with room for personal and professional growth. We support career path development and believe our people should have a solid work/life balance.

Some of the key benefits of working at HUB include:

• omy in your role
• Worki
• Autonng with a team of top industry professionals who are innovative, open and motivated to work hard and do their best work every day
• An attractive benefits plan and Group RRSP matching

Department Human Resources

Required Experience: 2-5 years

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

The client is looking for a results driven leader with a passion for people to join them in the role of Regional Vice President Operations, North Region of British Columbia. If you are leader with successful operations experience and are looking to take your career to the next level with an industry leading insurance brokerage company, then this is the opportunity you were looking to find.

• Bachelor's degree (4-year degree) 
• 5-7 years progressive work experience
• Minimum level 2 license.
• CAIB, CIP/FCIP designation and ideally a post-secondary degree in a business or related field

Duties include:

• Partnering with the Regional VP Sales, the position has overall responsibility for the P&L results in a region with 16 branches and close to 200 employees.
• Direct reporting of the branch managerial team in the region.
• Overall responsibility for staffing of ICBC, personal lines and commercial support staff across all branches to ensure the company has the right people and core skills needed to meet the delivery expectations.
• Responsibility to ensure operational quality assurance and compliance standards are met
• Working closely with the VP Sales in the region to build and execute regional business plans and meet or exceed revenue and expenses targets.
• Promote and foster full engagement, set out clear expectations, develop and coach core leadership and management skills with the management team.
• Be passionately committed to motivating employees and having them perform together as a team.

Candidate Requirements/Personal Attributes:

• Successful progressive steps in leadership, including branch management, within insurance retail (or financial services) operations.

• Hands-on experience as a broker with auto, personal lines, and commercial delivery.
• The passion to coach, train and engage a leadership team to achieve results.
• Be an active member of the community.

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. As such, our client is looking for a Branch Manager in their Prince George, British Columbia location.

As the Branch Manager, you are the local community leader, motivating and coaching your team to create a memorable experience for clients as well as driving the business forward through your strategic planning. By your leadership, the goals, purpose, and vision for the branch are brought into focus and executed by your ability to collaborate and build relationships.

• Minimum 5-year insurance brokerage experience
• Minimum 3-year experience managing a department or branch
• Level 3 license
• Industry designation (CAIB, CIP, FCIP, CRM)
• Background in auto and personal lines sales along with understanding of commercial business operations and support models

Your responsibilities will include:

Business Development:

• Execute on annual business plan to exceed targets and maximize every opportunity for growth including:
• New business
• Business retention
• Branch growth
• Client experience
• Introduction of new lines of business
• Assess local market and identify current and prospective opportunities to obtain new clients
• Inspire your team to excellence to deliver a memorable client experience
• Actively participate in both the business and industry communities to build a network of contacts that improve the presence and reputation of the branch and organization

Talent Management:

• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Commit to continued learning and development

Operational:

• Manage day to day operational aspects of the branch including:
• Corporate branding
• P&L statements

What you bring to the role:
As a successful candidate, you thrive in a team orientated and dynamic environment. Your strong organizational skills allow you to juggle multiple competing priorities daily. With your excellent communication skills, you can cultivate strong and productive interpersonal relationships both internally with your staff and externally with your clients.

Candidate Requirements:

- A strong work ethic, good organizational skills and the ability to work within a team environment.
- Strong decision-making skills and ability to increase customer loyalty and sales.

- Active role in furthering education with courses and seminars.
- Strong organizational, mathematical, writing/language and people skills.
- Excellent communication skills.
- Ability to work under pressure and with deadlines.
- Ability to make quick decisive confident decisions.
- Computer skills.

Have you ever thought about a career in Insurance after graduation?

Are you are the type of person, who smiles when they greet the customer, or says hello and welcomes the ones you already know? Do you intuitively ask and check to ensure the customer has what they need? Do you ask and understand what might be important to the customer and feel an obligation to ask and ensure the customer understands choices or options? Are you the type of person that follows up, makes notes, and you feel a sense of service to the customer to ensure what was promised is delivered on time and correctly?

Are you the type of person that knows that by doing a job well is a journey and you want to effectively convey information to the customer in an effective manner?

Mostly are you the type of person that understands and cares about the customer as well as the value of how insurance makes a real difference in people’s lives?

If you were nodding to some of these questions, a career in the insurance field may be a really good long term career fit for you!

Insurance involves more than filling out paperwork. Insurance is peace of mind. It is knowing that if something were to happen to your car, home, possessions, you are protected. In fact, Insurance is all around us and touches virtually everything we do in life and in business! To ensure our customers get the best options and services available, we are looking for new business graduates who enjoy helping and servicing others, and who enjoy solving problems in an entrepreneurial and dynamic workplace.

HUB International is offering this rare opportunity to enter this global and growing industry and will even assist you in obtaining your Level 1 General Insurance License. You will proactively build relationships, approaching your clients with both integrity and a service mindset. As a highly detailed and service oriented person, you make sure all the needed documentation has all the i’s dotted and t’s crossed and clients feel understood and their insurance needs are expertly taken care of.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for learning, development, growth as well as advancement.

As such we are actively recruiting a motivated and talented individual for the position of Entry Level Insurance Broker in our esteemed client’s office.

HUB International is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. The company is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations and continues to grow and expand its footprint across North America and beyond.   Our client’s dynamic organization prides itself with a winning employee culture and has had tremendous success through its people, and is led by a strong and experienced senior management team with strong financial performance. The company offers a great benefits program and compensation plan and rewards top performers.

Required:

• 1-2 year Business Administration, Marketing, or Communications Certificate/Diploma.
• Ability to write and pass the Level 1 exam within 30 - 60 days (Employer Sponsored).
• Thrive in a team environment and happy to help co-workers find the answers!
• Positive, can do attitude!

Nice to Have’s:

• Prior insurance industry experience.
• 1 Year of Related Customer Service, Retail, Co-op Education, or Sales Experience.

Ideal Personal Attributes:

Client Focused: The client’s satisfaction is the key priority and the candidate seeks ways to add value.

Clear Communicator: The candidate has the capacity to listen, write and speak so that others understand.  In addition, they have a sense of social intelligence.

Goal Driven:  The candidate is able to set goals and achieve them through personal commitment.

Takes Initiative: Takes action to avoid potential problems and/or maximizes potential opportunities.  Finishes what they start.

Team Player: Works with fellow employees to achieve the shared goal of providing the best in customer service.

Has Integrity: Is true and honest with self and others and accepts responsibility for their mistakes.

Multi-Tasker:  Completes work efficiently and accurately with minimum stress.

Persuasive: Ability to influence new and existing clients that our products and services are right for them.

Cognitive Ability: The candidate has logical reasoning and can interpret information quickly and accurately.

Requirements:

• You take pride in your client care, communication skills, and your ability to build strong relationships.
• Your excellent time management skills and attention to detail allow you to multi-task with ease which allows you to prioritize what needs to get done.
• You want an opportunity to expand your skills and knowledge within the industry and desire future career growth.
• Customer service aptitude and experience.

HUB Offers:

• Competitive Market Salaries, Bonus, RRSP Match, Medical/Dental Benefits, Vacation
• Employer Paid Education & Training Programs, Professional Development & Insurance Courses
• Flexible Work Hours
• Opportunities for Career Advancement and Professional Growth

Specific Requirements/Duties:

• Build relationships with clients, colleagues to grow your professional network.
• Proactively and creatively offer solutions using a diverse selection of ICBC and private insurance products while achieving performance targets.
• Process a wide variety of auto insurance transactions including renewals, new plates, transfers, cancellations, debt payments and more.
• Develop new business by cross selling and making referrals to both personal & commercial insurance lines.

Factors for Success:

• Ability to write and pass the Level 1 exam within 30 - 60 days (Employer Sponsored).
• Excellent written and verbal communication
• Exceptional customer service skills
• Ability to work in a busy, fast paced environment and handle high volumes of transactions

Our Client:

Our retained client Pacific Home Warranty is a small, family oriented company and at their core, they are about creating a family and team environment that works very closely together so you’ll never feel alone or stranded along the way. They have your back and they only succeed when you succeed!

When Progressive and Pacific Home Warranty first opened their doors over ten years ago, General Manager and Culture Creator Roberta Garritty knew she wanted to do something special.  She wanted to create a place where teammates actually got excited to come to work and go the extra mile for their clients and for each other. She also knew this wouldn’t be easy, after all, they are in the insurance industry and that’s not out of this world exciting!   It didn’t take long before she began creating a workplace culture unlike anything done before, an Intentional Culture, an Intentional Culture that started with getting the right people on the bus.

To accomplish all of this, Roberta had to take a step back from the day-to day operations to focus on what has become the backbone of who they are and what they do, and their company Core Values.  Once Robi had identified all the key elements that make them who they are, the rest began to fall into place.  Staying true to these values has proven successful as Roberta continues to find right people for the bus on the road of Culture Done Right.

Culture Done Right is a philosophy that has created a very unique and special work environment that is hard to put into words.  Anytime you swing by our client’s office you’ll run into friends, family members, roommates, couples, and even dogs!  Yes, they currently have four canine counselors roaming their office and it’s an experience you need to see to believe.   If you join Pacific Home Warranty, it won’t take you long to begin to experience all the ways they are unique. 

The genuine welcoming atmosphere to their office brings everyone together and they can assure you, the moment you take that first step into our client’s building, you become family! You will see that you have become part of a team that is always willing to go the extra mile for each other, their clients and the world around them, and they love to celebrate successes both big and small. 

Culture Done Right along with their Core Values is felt in everything that they do and it is no coincidence. Every initiative, policy, and decision is made with a purpose and if it doesn’t support their core values, it doesn’t fly! Having an intentional culture takes courage, but take it from them – it’s worth it!

Minimum Level 1 Insurance License with completed fundamentals is ideally completed.

Job Description:

In this position you will be actively seeking out new relationships with homebuilders in the British Columbia region. You will also be maintaining current builder relationships. As part of this role you will also be selling new home warranty as well as insurance products.

Skills & Education:

• Minimum Level 1 Insurance License with completed fundamentals is ideally completed.
• Previous personal lines sales/account management or marketing related experience is ideal.
• A strong work ethic, good organizational skills and the ability to work within a team environment.
• Strong decision making skills and ability to increase customer loyalty and sales.
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.

Soft Skills:

• Excellent communication skills.
• Ability to work under pressure and deadlines.
• Good listening skills in order to determine clients' needs and proper coverage.
• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Self-starter, sales motivated, and sales experience an asset.
• Team player and excellent time management.
• Customer service oriented and the ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Good Computer skills.

Additional Information:

• Clean drivers abstract and willing to travel (2-5 days/month).
• Clear criminal record.
• Level 2 Insurance license an asset or Surety or Insurance sales background (Nice to Have).
• The ideal candidate would be someone with sales experience, although not required.
• The candidate does not have to be from a related industry or have an insurance license and is a good person who knows they want to be in sales and to help others.
• Position is primarily salary based with a potential for performance bonus.
• Salary commensurate with experience.

The Opportunity:
The Commercial Producer will operate out of a full service branch in Fort St. John which is well established in the community and the area economy is vibrant and provides an excellent growth opportunity for a motivated individual looking to get ahead. Fort St. John is recreational paradise and offers a balanced outdoor lifestyle and affordable housing at the fraction of the cost of many other urban centers.

Required:
- A strong work ethic, good organizational skills and the ability to work within a team environment.
- Strong decision making skills and ability to increase sales.

Your responsibilities will include:

• Develop new client business from prospecting, referral opportunities, and maintain prospect lists.
• Records or files for follow-up sales and provide status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
• Re-market renewals as per firm's policies and client needs.
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
• Report and process all claims and follow-up with clients to confirm their satisfaction.
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
• Attend and participate in required sales production & departmental meetings.
• Enrolment in insurance related courses.
• Other duties as required.

Manager, Personal Lines Insurance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations and continues to grow and expand its footprint across North America and beyond.   Our client’s dynamic organization prides itself with a winning employee culture and has had tremendous success through its people, and is led by a strong and experienced senior management team with strong financial performance. The company offers a great benefits program and compensation plan and rewards top performers.

As such we are actively recruiting a motivated and talented individual for the position of Road Side – Auto Insurance Advisor Trainee in our esteemed client’s head office in Chilliwack.

• Minimum 3 months of Auto Experience.
• Level 1 Insurance Certification (Preferred).
• Reliable Vehicle to go out to the various dealerships.
• Thrive in a team environment and happy to help co-workers find the answers!
• Positive, can do attitude!
• Flexible with different shifts.

Specific Requirements/Duties:

• ICBC transactions including renewals, new plates, transfers, cancellations, debt payments, changes, etc.
• Foster and maintain strong dealership relationships.
• Solicit and obtain expiry dates for cross selling Personal Liability and Commercial Liability policies.
• Promote, explain and recommend the best insurance coverage to our customers.
• Maintain strong working knowledge of ICBC & private auto products.
• Maintain familiarity with ICBC manuals and be able to use them quickly and accurately.

Manager, Personal Lines Insurance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations and continues to grow and expand its footprint across North America and beyond.   Our client’s dynamic organization prides itself with a winning employee culture and has had tremendous success through its people, and is led by a strong and experienced senior management team with strong financial performance. The company offers a great benefits program and compensation plan and rewards top performers.

As such we are actively recruiting a motivated and talented individual for the position of Road Side – Auto Insurance Advisor Trainee in our esteemed client’s head office in Chilliwack.

• Minimum 1 Year Auto Experience.
• Level 1 Insurance Certification.
• Reliable Vehicle to go out to the various dealerships.
• Thrive in a team environment and happy to help co-workers find the answers!
• Positive, can do attitude!
• Flexible with different shifts.

Specific Requirements/Duties:

Duties for this position include:

• ICBC transactions including renewals, new plates, transfers, cancellations, debt payments, changes, etc.
• Foster and maintain strong dealership relationships.
• Solicit and obtain expiry dates for cross selling Personal Liability and Commercial Liability.
• Promote, explain and recommend coverage.
• Maintain strong working knowledge of ICBC & private auto products.
• Maintain familiarity with ICBC manuals and be able to use them quickly and accurately.

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International Barton Insurance continues to expand and as such, is looking to add a key Senior Commercial Marketing Underwriter in their Chilliwack or Langley, BC Locations.
Our client is seeking a highly engaged individual with a strong knowledge of the Insurance marketplace to join our team in the position of Senior Commercial Marketing Underwriter. If you are a self-starter looking for a challenge, this will be a great opportunity for you to join our client!

• The primary focus of this position will be in brokering/placing and underwriting key accounts throughout Western Canada.
• The successful candidate is a self-starter who will work in collaboration with the Production teams to strategize, develop, and market new and renewal business for Hub’s clients.   He/she should have a good understanding of the insurance marketplace and be able to build and maintain good working relationships with insurance carrier partners. 
• Strong negotiating and technical skills are required to analyze information and effectively develop account solutions within the marketplace.  The ability to prioritize and multi-task in a fast paced environment is necessary.   Some client interaction may be required.
• If you are able to communicate effectively with employees at various levels, have excellent attention to detail, and are looking for an opportunity to make a huge impact for your career and organization, then this is the role for you! 

Qualifications:

• Level 2 General Insurance License
• Minimum of 5-10 years of Commercial Lines experience
• Possess the CAIB, CIP, FCIP or CRM designations are preferred
• Strong technical knowledge and experience working with and interpreting insurance policies
• Detail oriented, high level of accuracy
• Good verbal and written communication skills
• Ability to work in a team based environment
• Be able to prioritize and work in a fast-paced, dynamic environment with changing priorities

Responsibilities:

• Work on a wide range of commercial and corporate risks
• Co-ordinates, plans, and develops marketing approaches for our clients
• Negotiates terms for new business and stewardship for Top 200 renewals
• Presents information gathered and organized by Account Managers, Producers, Internet and other sources  to facilitate  the renewal, and new business submission placements
• Helps develop strategy for expert marketing of Stewardship Accounts
• Tracks and maintains a log of Insurers submission responses
• Analyzes and reviews policy wordings to ensure proper coverage’s placed
• Review and compare quotations received to ensure accuracy and outline any coverage restrictions
• Provide alternative carrier options as needed
• Perform other specific duties and projects as assigned by management
• Oversee day to day management of certain In-house Programs
• Mentoring and managing of junior level underwriter marketers as required

Branch Manager

Our retained client, Hub International Phoenix Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International Phoenix Insurance continues to expand and as such, is looking to add several key Personal/Commercial Lines positions in their Grande Prairie, Alberta office.

The Personal/Commercial Lines Insurance Account Executive will be responsible for personal lines or small commercial sales, service, marketing, and solicitation of all forms of personal or commercial lines of insurance business from new and existing clients; to maximizing growth and client retention through superior customer service, account development, and cross selling of other available products and services.

• Minimum Level 1 Insurance License with completed fundamentals.
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous personal lines sales/account management or marketing related experience preferred.
• Excellent communication skills.
• Ability to work under pressure and deadlines.
• Good listening skills in order to determine clients' needs and proper coverage.

Your responsibilities will include:

• Service existing personal or commercial clientele and writing new business through referral opportunities, and cross selling.
• Records or files for follow-up sales and provide status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know personal or commercial insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
  
• Re-market personal lines and commercial renewals as per firm's policies and client needs.
  
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
  
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
  
• Report and process all claims and follow-up with clients to confirm their satisfaction.
  
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
  
• Attend and participate in required marketing, customer service, sales production & departmental meetings.
  
• Enrolment in insurance related courses.
• Other duties as required.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client continues to expand and as such, is looking to add a key Branch Manager in Whitehorse.

Manage the day to day operations of the branch office, by working with staff to maximize customer service and achieve "organic growth". In order to achieve these goals, a manager must be able to promote and foster full engagement, set out clear expectations, develop core skills and ensure that the employees are in the right job. It is the manager's responsibility to motivate employees and have them perform together as a team.

Candidate Requirements/Personal Attributes:

Required:
• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:
• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Computer skills.

Required Experience & Education:
• Preference given to those with CAIB, AIIC or FIIC designation.
• Minimum level 2 license (level 3 preferred) with completed fundamental, CAIB II and III.
• Experience in Auto, Personal Lines and Commercial Lines is required.
• Strong commitment to develop others, teamwork, and customer satisfaction
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous sales management related experience preferred.
• Excellent communication skills, good listening and interpersonal skills.
• Ability to work under pressure and deadlines.

Job Responsibilities:

Your responsibilities will include:

1. Sales
• Maintain a personal portfolio of business as necessary.
• Develop and implement a sales budget.
• Establish a business plan to meet the sales budget. The plan will include daily, weekly and monthly goals to achieve budgeted results.
• Implement and maintain plans and processes so results can be monitored.
• Encourage and coach staff to look for sales opportunities to achieve organic growth such as Lead Incentive Program, ICBC up selling and cross dating.
• Ensure that staff is maintaining an acceptable level of retention.
• Publish and share results with staff and hold regular sales meetings.
• Ensure that staff provides outstanding customer service.

2. Operations
• Monitor and maintain expenses to within established budget.
• Ensure that staffing levels are at acceptable levels and provide proper scheduling and allocation of staff.
• Monitor and manage vacation policy, staff time off, lateness and illness.
• Become familiar with and follow corporate policies and procedure and familiarize staff with same.
• Maintain and promote organized and tidy office environment.
• Maintain proper supervision and control of ICBC stock and documentation so office can achieve "satisfactory" or better audit results.
• Be willing to assist or help other branches.
• Monitor and manage accounts receivable to established policy.
• Ensure that employees have proper supplies and tools to do their jobs efficiently and professionally.

3. Employee Relations
• Hold regular staff meetings.
• Identify training needs and ensure that staffs are appropriately trained.
• Promote and assist employees with career advancement.
• Complete Employee Performance Reviews in a timely manner.
• Be positive, consistent, and professional at all times.
• Recognize and reward the right behaviors.
• Deal quickly and fairly with inappropriate behavior.
• Encourage and invite employees to participate in decisions that affect the office or team.
• Encourage and assist staff in self improvement such as educational courses, cross training and in participation in Leaders way training.
• Support and take active role in Leaders way training.
• Promote and support Company sponsored social events.
• Lead by example. This is done by conducting yourself in a professional and honest manner, and with integrity at all times.

4. Community Involvement
• Participate in and encourage staff involvement in company promotional events.
• Be actively involved in community/charitable organizations and encourage staff involvement.
• Search out and look for ways for staff to become involved or participate in community events.
• Promote company by being good corporate citizen.

Payroll Administration Manager

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International Barton Insurance continues to expand and as such, is looking to add key Commercial Insurance, Sales Producers in their Whitehorse, Yukon office.

The Commercial Insurance, Sales Producer will be responsible for generating sales, service, and solicitation of all forms of Insurance business from new and existing clients; maximizing growth and client retention through superior customer service, account development, and cross selling of other available products and services.

Required:

• A strong work ethic, good organizational skills and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• Active role in furthering education with courses and seminars.
  
• Strong organizational, mathematical, writing/language and people skills.
  
• Excellent communication skills.
  
• Ability to work under pressure and with deadlines.
  
• Ability to make quick decisive confident decisions.
  
• Computer skills.
  

Required Experience & Education:

• Preference given to those with CAIB, AIIC or FIIC designation.
  
• Minimum Level 2 license with completed fundamental, CAIB II and III.
  
• Take an active role in furthering education with courses and seminars.
  
• Strong organizational, writing/language, and people skills.
  
• Previous sales related experience preferred.
  
• Excellent communication skills.
  
• Ability to work under pressure and deadlines.
  
• Good listening skills in order to determine clients' needs and proper coverage.

Your responsibilities will include:

• Develop new client business from prospecting, referral opportunities, and maintain prospect lists.
• Records or files for follow-up sales and provide status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
• Re-market renewals as per firm's policies and client needs.
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
• Report and process all claims and follow-up with clients to confirm their satisfaction.
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
• Attend and participate in required sales production & departmental meetings.
• Enrolment in insurance related courses.
• Other duties as required.

Payroll Administration Manager

Our retained client, HUB International is seeking a highly engaged individual to join their team in the position of Payroll Specialist in beautiful Chilliwack, British Columbia!

HUB International is a leading insurance brokerage providing an array of property, casualty, and risk-management services across Canada, the United States and Puerto Rico. From our client’s business strategy to their charitable programs, they take a community based approach.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions make a difference!
We invite you to learn more about our retained client at: www.hubinternational.com

Candidate Requirements/Personal Attributes:

• 2+ years of Payroll Experience
• Ceridian experience  (considered an asset)
• Microsoft Office Experience (mid-level user)
• Thrives in a team environment
• Strong organizational skills with attention to detail
• Positive, can-do attitude
• Able to demonstrate patience and understanding in response to stressful situations
• Must have excellent interpersonal and communication skills in order to liaise with over 1100 company-wide employees.

Nice to Have Skills:

• HR Generalist Experience

Job Responsibilities include the following:

• Process New hires into payroll and benefit systems
• Prepare employment contracts
• Process Terminations / Leaves and remove from all systems
• Provide direction and payroll/benefit expertise to managers and employees
• Maintain employee files – both hard copy and electronic
• Process miscellaneous employee entries such as:
1. Salary & hourly changes
2. Branch relocations
3. Address changes
4. Bank deposit changes
5. Benefit maintenance
6. Benefit reconciliations
7. Journal entries
8. Work Safe BC filings
9. Maintain various employee spreadsheets and databases
10. Review payroll registers

Opportunity for Growth:

• Opportunities to expand your skill set and knowledge as a payroll professional.
• Opportunities to work closely with management.
• Incentives for both further education, and team/individual performance bonuses based on accomplishment/merit.

Vice President of Finance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations.

As such we are actively recruiting a motivated and talented individual for the Credit/Collections Manager in our esteemed client’s head office in Chilliwack.

The Credit/Collections Manager works with the client to solidify payment arrangements and premium financing. Over the years, Hub has developed and nurtured a culture of collections management with the strong support of a team oriented environment supported by a committed and motivated staff.  

Qualifications And Education Requirements:

• Prior Experience in a Similar Role
• Bachelor’s or College Diploma Equivalent

Preferred Skills:

• Maintain and promote the highest quality of customer service both internally and externally.
• Strong communication skills – both verbal and written, soft skills, and emotional intelligence.
• Knowledge and understanding of Accounts Receivable Systems, Billing, and Invoicing Processes.
• Solid ability to use Excel to report and analyze data, and to make logical inferences and to create meaningful reports for management information.

• Monitor outstanding client receivables and advise staff and/or management when receivables or payment arrangements are outside credit policy and outstanding.
• Works with clients directly when management requests to arrange satisfactory payment arrangements.
• Manages credit staff and works closely with accounting, staff, and management.
• Works with premium finance companies to ensure the best products and alternative are offered to clients.
• Team-oriented with excellent analytical, communication, and interpersonal skills along with the ability to have a very 'hands on' approach and attitude towards getting the job done!
• Must be proactive and organized.
• Professional, good sense of humor, and able to have fun!
• Maintain positive relationships with internal and external clients.

Vice President of Finance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Hub International is the largest broker of insurance products in Canada and our client’s dynamic team of insurance professionals provides insurance solutions for all types of business, government, and other organizations and continues to grow and expand its footprint across North America and beyond.   Our client’s dynamic organization prides itself with a winning employee culture and has had tremendous success through its people, and is led by a strong and experienced senior management team with strong financial performance. The company offers a great benefits program and compensation plan and rewards top performers.

• This position will need a person with a strong sense of urgency as well as an acute sense of detail and proactive thinking. 

• The individual must have proven advanced Microsoft Excel skills as the successful candidate will need to create and maintain several reports which will be distributed to executive management and ideally you have past experience in a similar type of role.

• Bachelor of Commerce or Business College Diploma Equivalent or Accounting Designation  (near completion)

Specific Requirements/Duties:

• Proven high level of Microsoft Excel ability
• Has or near completion of degree in Business Administration/Accounting
• Ability to produce effective analytical reports to be distributed to Management including dashboards
• Strong attention to detail
• Proactive thinker
• Solid understanding of accounting principles
• Experience in an Enterprise Resource Planning (ERP) environment would be an asset
• Team-oriented with excellent analytical, communication, and interpersonal skills along with the ability to have a very 'hands on' approach and attitude towards getting the job done!
• Must be proactive and organized.
• Professional, good sense of humor, and able to have fun!
• Maintain positive relationships with internal and external clients.

Director of Finance

Our retained client, Hub International Barton Insurance is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

As such we are actively recruiting a motivated individual and talented individual for our client to fill the position of Assistant Controller or Accounting Manager (depending on experience).

This position requires an individual with the desire to grow personally, professionally, and has a strong leadership presence. The ideal candidate will work equally effectively with all levels of the business including: operations, sales, senior executives, and with external clients and vendors.

The successful candidate will also be required to review and perform account reconciliations and journal entries in accordance with monthly revenue and expenditure deadlines and assist in the supervision of accounting staff on a day to day basis.

Some key skills required for the role are as follows:

• Initiate, review, and implement process improvements to the general accounting daily operational workflows in order to improve operational efficiencies and the close process; while maintaining the integrity and accuracy of the underlying accounting records
• Assist in the budget process and reviews
• Ensure ongoing compliance with internal control policies and procedures
• Interact in a positive manner with functional peer groups to meet organizational and company objectives
• Assist in the hiring, training, development, retraining, and managing the accounting staff
• Assist in preparing the monthly financial reporting, and various ad hoc analysis reports and support as required

• Holds a Professional Accounting designation or be near completion of program.
• Experience successfully managing teams to adhere to the month-end closing process.
• Requires excellent verbal and written skills

• Highly Proficient in Microsoft Excel – A Must Have Skill!
• Team-oriented with excellent analytical, communication and interpersonal skills along with  the ability to have a very 'hands on' approach and attitude towards getting the job done
• Must be proactive and organized
• Professional, good sense of humor, and able to have fun.

Director of Finance

Our client is looking for an experienced senior accountant/manager who can assist them in meeting their financial management and reporting goals. These include: developing and maintaining accurate and relevant budgets as well as assisting in specialized reporting and other projects.  

Working closely with the Financial Reporting Manager and the Finance Director, this position will fill a core role on the Team, and you will become familiar with all reporting, internal controls, policy, and Generally Accepted Accounting Principles (GAAP) compliance considerations.

To be successful in this role, you need to be an experienced accountant with excellent people and analytical skills.

You will be expected to develop logical and feasible financial reporting and budgeting solutions; that will rely heavily on your past accounting and financial experiences as well as your broad accounting and business background. You should be very comfortable creating, using, and sharing complex Excel based solutions. 
Most importantly, you can expect interesting challenges within a great and dynamic team environment.  The focus will always be on gaining an in-depth understanding of our client’s reporting needs and corporate goals & objectives in order to create flexible solutions to meet those needs in a complete, and cost effective and efficient manner. 

PRIMARY RESPONSIBILITIES

• To provide expertise in an Excel based budgeting system; and to maintain and to provide improvements as required. This system must integrate with actual results in order to meet all defined reporting requirement. Both annual and periodic budget updates requires coordination with unit managers to ensure that the budget reflects expenses for which they are accountable.  This requires a detailed understanding of the transactions and revenue streams of the organization so that they can be reflected in budgets in accordance with GAAP for financial statement preparation.
• Provide periodic reporting of results to a major customer that requires customized reporting of actual results; in accordance with the terms of our client’s contract.  This exercise will also include restatement of United States (US) GAAP results into Canadian GAAP as required; and will also include coordination of an independent third party financial and compliance audit.
• To play a key role in identifying potential improvements to all workflows, related systems and spreadsheets, while ensuring that internal control requirements and relevant procedures are well understood, documented and adhered to.
• To become familiar with internal and external reporting requirements and methods, and be prepared to provide back-up to the Financial Reporting Manager when needed.
• To be involved in other projects as required.

Desired Skills & Experience:

• 5 – 10 years of experience in a mid-level to senior finance or accounting position, and must have significant financial statement preparation and budgeting experience.
• Must have acquired in-depth knowledge of day to day accounting, financial reporting and budgeting principles.
• Knowledge of Generally Accepted Accounting Principles; and the internal control environment required by the Sarbanes-Oxley Act is highly desirable; as well as knowledge of the differences between US and Canadian revenue recognition methods.
• Must possess both excellent written and verbal communication skills; including: the ability to clearly and concisely communicate complex issues in a simple manner to a diverse audience.
• Must have solid people management/ interpersonal skills, and the ability to achieve excellent working relationships with co-workers and clients.
• The ability to clearly and effectively document workflows and procedures including the identification of key controls.
• Should have excellent time and project management skills.
• Must be willing and able to work flexible hours as required to meet reporting obligations.
• Must have advanced Excel skills and be able to build robust, well controlled, and easy to use spreadsheets. 
• Must be a self-starter, capable of working towards well understood goals with minimal supervision

Chief of Sales

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client continues to expand and as such, is looking to add key Commercial Insurance, Sales Producers in their Edmonton Location.

The Vice President of Sales is the sales leader who is responsible for meeting overall growth and profitability targets in concert with the sales objectives of the corporation for their region.

The role of Vice President of Sales is to create a strong engaging sales environment for all employees and teams in their region through strong leadership and communication skills.

In order to achieve the candidate should possess the following:  

• A passion for sales
• An understanding of sales processeses across all product lines
• Strong organizational skills
• Strong communication skills both written and verbal
• CAIB designation preferred
• A minimum of 5 years industry experience

Some of responsibilities for this position include the following:

• Commercial Pipeline Management
• Regional Sales Budgeting
• Compliance with Internal and External Controls & Procedures
• Commercial Sales Producer Receivables
• Efficient Commercial Processes
• Client Relations
• Sales Producer Coaching
• Community Involvement
• Continued Learning of the Insurance Industry
• Travel
• Give appropriate recognition and reward
• Encourage and monitor producer sales development

This position will report to the Chief of Sales.

Vice President of Sales

Tired of the long commutes and the high cost of living to raise a family in Vancouver and the Lower Mainland? Looking for a more balanced lifestyle?

Than look no further…

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

With an existing book of substantial business, you will be well positioned for significant growth and success; our client continues to expand and as such, is looking to add a key Commercial Producer to their Prince George office.

Known as BC's northern capital, Prince George is a bustling city with a population of approximately 76,000 and is a major city of the Pacific Rim, Prince George is firmly tied to the global market. The City of Prince George is a vibrant, active and diverse community that provides a strong focal point and identity to the north, with a thriving economy that offers great employment opportunities, higher education, and outstanding recreational and cultural activities. In addition, Prince George is a community that is known for opening its doors and showing our visitors the beauty and magic of the north and is the official host City for the 2015 Canada Winter Games.

Join us here in Prince George, to experience the best in BC lifestyle. With affordable housing options to raise a growing family, you will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring beautiful Prince George – from outdoor pursuits such as: hiking, biking, fishing, camping, and cross country skiing to culinary experiences and cultural events. Prince George has it all! Our client’s office is in the heart of downtown, and offers easy access to every amenity. 

Our client offers top market salaries and commission structures with no earning cap, 100% employer paid benefits, and a Matching RRSP plan.

The Commercial Producer will be responsible for generating sales, service, and solicitation of all forms of Insurance business from both existing and new clients; maximizing growth and client retention through superior customer service, account development, and cross selling of other available products and services.

• Preference given to those with CAIB, AIIC or FIIC designation.
• Minimum level 2 license with completed fundamental, CAIB II and III.
• Take an active role in furthering education with courses and seminars.

Personal Attributes/Skills:

• Previous sales related experience preferred.
• Strong decision making skills and ability to increase sales.
• Ability to work under pressure and deadlines.
• A strong work ethic, good organizational and networking skills, and the ability to work within a team environment.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Strong organizational, mathematical, writing/language and people skills.
• Excellent writing and verbal communication skills.
• Good listening skills in order to determine clients' needs and proper coverage.
• Computer skills.

Knowledge & Abilities:

• Develop new client business from existing base, prospecting, referral opportunities, networking, and maintain prospect lists.
• To provide sales records/files for follow-up sales and to provide sales status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
• Re-market renewals as per firm's policies and client needs.
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
• Report and process all claims and follow-up with clients to confirm their satisfaction.
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
• Attend and participate in required sales production & departmental meetings.
• Enrolment in insurance related courses.
• Other duties as required.
  

Our client, Hub International Barton is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Candidate Requirements/Personal Attributes:
Required:

• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Computer skills.

Candidate Requirements:

• Level 2 license with minimum 3 yrs experience preferred
• Task & detail oriented with strong organizational skills
• Excellent communication and computer skills
• Committed to professional development to enhance skills & abilities

Job Responsibilities:
Duties include:

• Develop/update new and renewal submissions
• Provide renewal information to client for review
• Receive and process policy documentation
• Bind coverage’s and/or request policy changes from insurers

• Process C/L renewals, endorsements, cancellations, invoicing etc.
• Maintain renewal lists and follow up on expiry dates
• Work directly with clients to maintain active file re: client business, contacts, changes etc.
• Shop market for best coverage and rates
• Commit to having fun in collaborative team environment

Skills Required:

• Well organized, accurate, detail oriented and able to prioritize in a fast-paced, growing work environment
• Strong computer skills, experience using MS Office applications

Our retained client, Hub International Barton is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada and continues to expand and to add a key Branch Manager, Personal Lines (Auto Road Side) to our client's team.

The Branch Manager, Personal Lines (Auto Road Side) will be responsible for leading a fast paced, exciting and energetic Road Service Team.  This office is exclusively auto focused, providing exceptional service to our valued dealership partners in the Prince George area.

Candidate Requirements/Personal Attributes:
Required:

• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• An energetic leadership style and sales focus.
• The ability to develop strong relationships with our dealership partners, clients, and Road Service Team.
• The drive to sustain excellence in client service.
• The flexibility to embrace all challenges.
• Strength in all aspects of Auto Insurance including sales of private auto products.
• Adaptability to support in all aspects of operation.
• The ability to create a positive learning environment, allowing team members to achieve their potential.
• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Excellent communication skills.

Candidate Requirements:

• Level 2 license with minimum 5 yrs Auto experience preferred.
• Task & detail oriented with strong organizational skills.
• Excellent communication and computer skills.
• Committed to professional development to enhance skills & abilities.

Skills Required:

• Well organized, accurate, detail oriented and able to prioritize in a fast-paced, growing work environment.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Computer skills Strong computer skills, experience using MS Office applications.

Manager of Insurance Claims

Our client, HUB International Limited is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

HUB International Barton continues to expand and as such, is looking to add a key Insurance Claims Examiner in their Chilliwack location.

The Insurance Claims Examiner will be responsible for assuming the role of an intermediate claims examiner to handle commercial property and liability claims under in house claims authorities for the Hub Barton claims department. The position also includes a claims advocacy role for Hub Barton clients and involvement in the handling of internal errors & omissions matters.

Candidate Requirements/Personal Attributes:

Hub Barton Insurance is looking for a highly motivated individual with the following education and experience:

• 5+ years of adjusting or examining experience handling personal lines and commercial lines property and liability claims.
• Completion or near completion of the CIP program.
• Thrives in a team environment.
• Strong organizational skills with attention to detail.
• Positive, can-do attitude.

Skills/Experience:

• Effective time management and organizational skills
• Excellent working knowledge of the principles, practices and techniques involved in the handling of general insurance claims
• Great verbal and written communication skills – demonstrates excellent business English (spelling, punctuation, grammar)
• Excellent working knowledge of the Insurance Act, the alternate dispute resolution (ADR) process, provincial statutes relevant to claims, and litigation procedures
• Excellent working knowledge of property and liability policy wordings
• The need to go the extra mile and consistently exceeds client’s expectations
• Self motivation and personal drive to solve problems and provide timely feedback
• Proficient computer literacy

Vice President, Human Resources

Our client, HUB International Limited is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

HUB International Barton continues to expand and as such, is looking to add a key Training Coordinator/Human Resources Generalist in their Chilliwack location.

Candidate Requirements/Personal Attributes:

• 4+ years of Training Coordination & HR Generalist Experience.
• Previous Training experience (considered an asset).
• CHRP Designation (considered an asset).
• Thrives in a team environment.
• Strong organizational skills with attention to detail.
• Positive, can-do attitude.

Skills/Experience

• Ability to handle multiple projects and priorities in a professional and timely manner.
• Consistency with processes and daily tasks.
• Self-starter and proactive approach in resolving problems and issues.
• Excellent oral and written communication skills.
• Ability to interact with all levels of people in the organization and to treat everyone with dignity, respect, and to be open and receptive to their needs.
• Ability to effectively present information in a clear unambiguous manner, and to respond to employee training questions in a timely manner.
• Computer and internet skills (essential).
• Understanding of adult learning styles (strongly preferred).

 Knowledge & Abilities:

• Promote and advance a learning culture within the organization.
• Responsible for new employee orientation and to help them with their training plan.
• Familiarize new hires with established training policies, procedures, rules and regulations.
• Promote company-wide training consistency by educating those in supervisory and managerial positions, and to facilitate train the trainer sessions and to promote peer-to-peer learning.
• Work with external training resources; liaise with external training suppliers; and to deliver train the trainer sessions as required.
• Maintain the corporate training calendar.
• Human Resources Generalist duties as required.

Opportunity for Growth:

• To further expand one’s skill set in both a training coordinator/human generalist capacity and to have the opportunity to move into a supervisory/leadership role over time.
• Works closely with senior executives and to further hone both interpersonal and communication skills in order to coordinate training, and liaise with over 900 company wide employees.
• Incentives for both further education (CHRP designation) and team/individual performance bonuses based on accomplishment/merit.

Our retained client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada. As such, our client is looking for an Executive Assistant, Chilliwack British Columbia location.

The Executive Assistant is responsible for a wide variety of administrative duties in support of the Chief Executive Officer (CEO) and other senior management members. Duties include but are not limited to drafting both internal and external correspondence, arranging travel plans, meeting minute-taking and distribution, event planning, and scheduling appointments. The Executive Assistant is also required to maintain confidentiality and professionally interact with employees, management and the public. Other duties shall be assigned as necessary.

• Post-Secondary Diploma in Business Administration, or relevant discipline, desired.
• 5-7 years' experience in an Administrative role preferred.
• Proactive and energetic problem solver.
• Strong knowledge of office procedures and practices.
• Keen attention to details.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Power Point).
• Resourceful and flexible.
• Proven organizational and time management skills.

Key Responsibilities:

• Provide direct administrative and office management support to all members of the executive team, as directed.
• Maintain work schedules and calendars of executive management, particularly the CEO/President.
• Prepare travel schedules, book travel arrangements, and make reservations for senior management and executive staff.
• Coordinate logistics of executive team programs including: meetings, seminars, workshops, special projects, and events.
• Review all documents, reports, and correspondence prepared for executive signatures for format, content, grammar, spelling and make edits as necessary.
• Prepare draft reports, background documentation, and research.
• Receive and screen all inbound telephone calls, e-mails, and visitors for the executive office.
• Refer and/or redirect calls, e-mails, or visitors as required.
• Coordinate office activities.
• Troubleshoot and/or escalate office administration issues.
• Receive incoming mail.
• Review, evaluate, and distribute priority correspondence for executive team.
• Facilitate communication from department managers, business unit leaders, and project managers.
• Complete expense reports, pay invoices, and other related duties.
• Take and transcribe dictation notes.
• Prepare and review presentations.
• Present a positive and professional image of the executive office to all visitors, suppliers, inquiries, and other persons.
• Assist with or complete expense reports for executive.
• Coordinate ordering of office supplies.
• Administration of NPS surveys.
• Other duties shall be assigned as required.

Our Client’s Core Values:

• Entrepreneurship - encouraging innovation and educated risk taking   
• Integrity – doing things right every time                
• Teamwork – working together to maximize results                                                              
• Accountability – measure and take responsibility for outcomes                            
• Service - serving customers, communities, and colleagues

Our client, Hub International, is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.
Our client continues to expand and as such, is looking to add a key Commercial Underwriting – Sales Manager.

Primary Responsibility:

Candidate Requirements/Personal Attributes:

Required:

• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Computer skills.

Required Experience & Education:

• Preference given to those with CAIB, AIIC or FIIC designation.
• Minimum level 2 license (level 3 preferred) with completed fundamental, CAIB II and III.
• Experience in Auto, Personal Lines and Commercial Lines is required.
• Strong commitment to develop others, teamwork, and customer satisfaction
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous sales management related experience preferred.
• Excellent communication skills, good listening and interpersonal skills.
• Ability to work under pressure and deadlines.

Job Responsibilities:
Your responsibilities will include:

1. Sales

• Maintain a personal portfolio of business as necessary.
• Develop and implement a sales budget.
• Establish a business plan to meet the sales budget.  The plan will include daily, weekly and monthly goals to achieve budgeted results.
• Implement and maintain plans and processes so results can be monitored.
• Encourage and coach staff to look for sales opportunities to achieve organic growth such as: Lead Incentive Program, ICBC up selling and cross dating.
• Ensure that staff is maintaining an acceptable level of retention.
• Publish and share results with staff and hold regular sales meetings.
• Ensure that staff provides outstanding customer service.

2. Operations

• Monitor and maintain expenses to within established budget.
• Ensure that staffing levels are at acceptable levels and provide proper scheduling and allocation of staff.
• Monitor and manage vacation policy, staff time off, lateness and illness.
• Become familiar with and follow corporate policies and procedure and familiarize staff with same.
• Maintain and promote organized and tidy office environment.
• Maintain proper supervision and control of ICBC stock and documentation so office can achieve "satisfactory" or better audit results.
• Be willing to assist or help other branches.
• Monitor and manage accounts receivable to established policy.
• Ensure that employees have proper supplies and tools to do their jobs efficiently and professionally.

3. Employee Relations

• Hold regular staff meetings.
• Identify training needs and ensure that staffs are appropriately trained.
• Promote and assist employees with career advancement.
• Complete Employee Performance Reviews in a timely manner.
• Be positive, consistent, and professional at all times.
• Recognize and reward the right behaviors.
• Deal quickly and fairly with inappropriate behavior.
• Encourage and invite employees to participate in decisions that affect the office or team.
• Encourage and assist staff in self improvement such as educational courses, cross training and in participation in Leaders way training.
• Support and take active role in Leaders way training.
• Promote and Support Company sponsored social events.
• Lead by example.  This is done by conducting yourself in a professional and honest manner, and with integrity at all times.

4. Community Involvement

• Participate in and encourage staff involvement in company promotional events.
• Be actively involved in community/charitable organizations and encourage staff involvement.
• Search out and look for ways for staff to become involved or participate in community events.
• Promote company by being good corporate citizen.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client, Hub International Barton Insurance continues to expand and is looking to add a key Commercial Marketing Underwriter.

Candidate Requirements/Personal Attributes:

Required Skills:

• A strong work ethic, good organizational skills and the ability to work within a team environment.
• Strong decision making skills and ability to bring creativity to underwriting risks.

Job Qualifications & Personal Attributes:

• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Commercial lines underwriting experience.
• Computer skills.

Required Experience & Education:

• Minimum 2-3 years underwriting experience and knowledgeable insurance professional.
• Preference given to those with CAIB, AIIC or FIIC designation or working toward designation or have taken relevant underwriting courses.
• Develops and maintains productive working relationships with peers, clients, and industry personnel.
• Strong experience using MS Office suite.
• Bachelors Degree or Business Administration Diploma.

Function:
Provide marketing and underwriting support to commercial lines producers in all regions for new and renewal business including all in-house programs and underwriting facilities. Maintain direct contact with local insurance companies and other HUB offices to maintain the underwriting and marketing information necessary to provide the most comprehensive and competitive terms for commercial lines new and renewal business. Generate and drive new business production through Hub’s various in-house commercial authorities and existing contracted markets.

Job Responsibilities:

Your typical tasks will include:

• Provide marketing support for large and mid market new business placements within the region.
• Provide producers and CSO with marketing support for HUB Top 200 and other regional Stewardship accounts as required.
• Offer support to producers in terms of market availability, coverage's available, and interpretations of wordings.
• Work with Producers to develop niche markets and programs and implement same as required.
• Fully understand our existing programs and products.
• Be fully familiar with wordings and the subtle differences between markets.
• Assist in providing training to new producers a/o assistants on various C/L products or topics. 
• Maintain communication with our Key carriers and help to co-ordinate insurer visits and training as required.
• Regularly visit HUB branches and producers to exchange ideas with Commercial staff and encourage the use of the marketing department. 
• Actively participate in commercial lines meetings as required.
• Attend & participate in company meetings as required.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.
Our client continues to expand and as such, is looking to add key Insurance Brokers.

Candidate Requirements/Personal Attributes:
Required Skills:

• Positive attitude and take on all responsibilities with enthusiasm
• Work well with little or no supervision
• Seek challenges and seize opportunities
• Believe in constant learning
• Motivated, self-starter
• Quick learner
• Hard working, reliable
• Thrives in a fast-paced, very busy environment
• Accurate, highly detail oriented
• Deadline driven
• Proactive
• Takes ownership of  job responsibilities
• 2+ years of previous Insurance Broker or Insurance Agent Experience
• Thrives in a team environment
• Strong organizational skills with attention to detail
• Positive, can-do attitude
• Advising people making a claim
• Inputting data to a computer system, sending letters and keeping detailed records
• Preparing reports for insurance underwriters

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.
Our client continues to expand and as such, is looking to add a key Branch Manager.

Primary Responsibility:
Manage the day to day operations of the branch office, by working with staff to maximize customer service and achieve "organic growth".  In order to achieve these goals, a manager must be able to promote and foster full engagement, set out clear expectations, develop core skills and ensure that the employees are in the right job.  It is the manager's responsibility to motivate employees and have them perform together as a team.

Candidate Requirements/Personal Attributes:
Required:

• A strong work ethic, good organizational skills, and the ability to work within a team environment.
• Strong decision making skills and ability to increase sales.

Job Qualifications & Personal Attributes:

• Excellent communication skills.
• Ability to work under pressure and with deadlines.
• Ability to make quick decisive confident decisions.
• Active role in furthering education with courses and seminars.
• Strong organizational, mathematical, writing/language and people skills.
• Computer skills.

Required Experience & Education:

• Preference given to those with CAIB, AIIC or FIIC designation.
• Minimum level 2 license (level 3 preferred) with completed fundamental, CAIB II and III.
• Experience in Auto, Personal Lines and Commercial Lines is required.
• Strong commitment to develop others, teamwork, and customer satisfaction
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous sales management related experience preferred.
• Excellent communication skills, good listening and interpersonal skills.
• Ability to work under pressure and deadlines.

Job Responsibilities:
Your responsibilities will include:
1. Sales

• Maintain a personal portfolio of business as necessary.
• Develop and implement a sales budget.
• Establish a business plan to meet the sales budget.  The plan will include daily, weekly and monthly goals to achieve budgeted results.
• Implement and maintain plans and processes so results can be monitored.
• Encourage and coach staff to look for sales opportunities to achieve organic growth such as Lead Incentive Program, ICBC up selling and cross dating.
• Ensure that staff is maintaining an acceptable level of retention.
• Publish and share results with staff and hold regular sales meetings.
• Ensure that staff provides outstanding customer service.

2. Operations

• Monitor and maintain expenses to within established budget.
• Ensure that staffing levels are at acceptable levels and provide proper scheduling and allocation of staff.
• Monitor and manage vacation policy, staff time off, lateness and illness.
• Become familiar with and follow corporate policies and procedure and familiarize staff with same.
• Maintain and promote organized and tidy office environment.
• Maintain proper supervision and control of ICBC stock and documentation so office can achieve "satisfactory" or better audit results.
• Be willing to assist or help other branches.
• Monitor and manage accounts receivable to established policy.
• Ensure that employees have proper supplies and tools to do their jobs efficiently and professionally.

3. Employee Relations

• Hold regular staff meetings.
• Identify training needs and ensure that staffs are appropriately trained.
• Promote and assist employees with career advancement.
• Complete Employee Performance Reviews in a timely manner.
• Be positive, consistent, and professional at all times.
• Recognize and reward the right behaviors.
• Deal quickly and fairly with inappropriate behavior.
• Encourage and invite employees to participate in decisions that affect the office or team.
• Encourage and assist staff in self improvement such as educational courses, cross training and in participation in Leaders way training.
• Support and take active role in Leaders way training.
• Promote and support company sponsored social events.
• Lead by example.  This is done by conducting yourself in a professional and honest manner, and with integrity at all times.

4. Community Involvement

• Participate in and encourage staff involvement in company promotional events.
• Be actively involved in community/charitable organizations and encourage staff involvement.
• Search out and look for ways for staff to become involved or participate in community events.
• Promote company by being good corporate citizen.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client continues to expand and as such, is looking to add key Commercial Insurance, Sales Producers.

The Commercial Insurance, Sales Producer will be responsible for generating sales, service, and solicitation of all forms of Insurance business from new and existing clients; maximizing growth and client retention through superior customer service, account development, and cross selling of other available products and services.

Minimum Job Qualifications:

• Preference given to those with CAIB, AIIC or FIIC designation.
• Minimum level 2 license with completed fundamental, CAIB II and III.
• Take an active role in furthering education with courses and seminars.
• Strong organizational, writing/language, and people skills.
• Previous sales related experience preferred.
• Excellent communication skills.
• Ability to work under pressure and deadlines.Good listening skills in order to determine clients’ needs and proper coverage.

Job Responsibilities:
Your responsibilities will include:

• Develop new client business from prospecting, referral opportunities, and maintain prospect lists.
• Records or files for follow-up sales and provide status reports to management.
• Achieve specified sales quotas, objectives, and goals in line with both company policies and personal goals.
• Actively solicit and follow-up expiry dates of existing clients for account development and cross selling.
• Ensure renewal policies are reviewed to confirm accuracy, are promptly processed and all potential problems are actively followed up.
• Provide accurate, professional proposals to marketing departments, representative companies and insured (for comparison of coverage and pricing) for both new and renewal business.
• Maintain complete detailed file notes for of all client business.
• Know bounds of binding authority, and acceptable classes of business brokerage.
• Know insurance products and benefits provided by insurers, and upgrade product/sales knowledge and skills in line with market and policy changes of the firm.
• Re-market renewals as per firm's policies and client needs.
• Promote and recommend optimal coverage and additional products available from insurers that best protect the client.
• Arrange method of payment in accordance with company policy and monitor accounts receivables.
• Report and process all claims and follow-up with clients to confirm their satisfaction.
• Maintain proper business and professional relationships, memberships etc. with insurers, community, fellow employees and industry associations.
• Attend and participate in required sales production & departmental meetings.
• Enrolment in insurance related courses.
• Other duties as required.

Our client is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services throughout offices located in the United States and Canada.

Our client continues to expand and as such, is looking to add key Commercial Underwriters.

The primary accountability of the commercial underwriter is to maintain direct contact with representative insuring companies and Barton offices and to obtain the underwriting and marketing information necessary to provide the most comprehensive and competitive terms for both commercial lines (new and renewal business) as well as to maintain and control the integrity and profitability of the underwriting authorities and respective insurers.

• Minimum 2-3 years underwriting experience and knowledgeable insurance professional.
• Preference given to those with CAIB, AIIC or FIIC designation or working toward designation or have taken relevant underwriting courses.
• Develops and maintains productive working relationships with peers, clients, and industry personnel.
• Strong experience using MS Office suite.
• Bachelors Degree or Business Administration Diploma.

Job Responsibilities:
Your typical tasks will include:

• Underwriting, new business, renewals and endorsements according to underwriting
  guidelines, authority limits and company standards.
• Thorough knowledge of policy wordings and limitations.
• Responding to broker requests and inquiries on a timely basis.
• Managing relationships with brokers, including acting as the dedicated resource.
• Broker visits as required.
• Search for solutions to complex problems.
• Act as a guide to others and assist with resolving problems and making decisions with respect to policies and procedures.
• Process all assigned work promptly and accurately.
• Maintain knowledge of company and industry underwriting policies, procedures and standards.
• Other miscellaneous duties as required.

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Helpdesk Support Analyst to join the Company's Management Information Services Team and Business Services Group.

This position will work out of the Company's beautiful Nanaimo, British Columbia office with occasional travel to the company's head office, located in downtown Vancouver, British Columbia.

Western Forest Products is seeking a highly motivated, customer-service focused, Helpdesk Support Analyst to join our retained client’s dynamic Information Technology (IT) team in Nanaimo, British Columbia.

Reporting to the Infrastructure Manager, the Help Desk Support Analyst is responsible for timely and effective resolution of end-user productivity issues as they relate to IT serviced computer operations.
This will be accomplished by performing question/problem diagnosis, guiding end-users through to issue resolution, and communicating technical solutions in user-friendly language, and to conduct end-user training where necessary.

Help Desk Support is also responsible for recording problems/solutions within the help desk call-tracking system.

Key Responsibilities:

• Resolve end-user IT issues such as: password resets, software questions, PC hardware problems, solving internet connectivity issues, configuration issues etc.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
• Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
• Diagnose and resolve minor network issues (e.g. LAN access).
• Recognize and escalate deeper and more complex issues to Tier 2 support technicians.
• Assist PC and network technicians by troubleshooting software, hardware, and network issues. 
• Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling.
•  Participate in moves/adds/changes to network and systems access for new, departing, or promoted employees.
• Accurately logs work orders, help desk tickets/resolutions into help desk software management system and maintains a vigilant maintenance of this process.
• Prioritizes work orders/help desk tickets according to severity.
• Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
• Attend and/or conduct training sessions for end users.
• Creates training materials for end users (e.g. FAQ sheets).
• Uses help desk log entries in order to pinpoint trends or trouble spots in order to conduct proactive maintenance or repairs.
• Compile, maintain, and file all repair records, reports, and other documents as required.
• Always maintain a high degree of customer service, professionalism, courteousness, and friendliness.

Desired Experience:

• CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
• 2 years of direct work experience in a help desk support capacity.
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Experience with Dell hardware.
• Experience with Microsoft operating systems and Microsoft Office products, along with other productivity software.
  

Desired Soft Skills:

• Able to quickly analyze issues and determine best courses of action using available resources.
• Sound judgment to escalate issues to senior members within the help desk organization.
• Knowledge of help desk management software tools.
• Excellent written, oral, and telephone communication skills.
• Able to communicate in user-friendly understandable language.
• Knowledge of computer workstation setup.
• Exceptional multi-tasking abilities and prioritization skills.
• Strong customer service mindset.
• Team player and able to work under pressure.

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Intermediate MS-SQL DBA/Developer to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Head Office, in beautiful Vancouver, British Columbia (BC), and some light travel to the company operations located in Nanaimo, BC on Vancouver Island may be required on occasion.

Reporting to the Manager of Development & Integration, the Intermediate MS SQL DBA/ Developer is responsible for primarily designing and administering databases across the enterprise to ensure that these perform in an optimum and secure manner. In addition, the role will be expected to work with the development team and assist with writing and optimizing MS-SQL, T-SQL, PL/SQL functions and SSIS packages in support of system and report development projects. 

Required Education, Experience and Skills:

• Degree or Diploma in Computer Science, Engineering, or related field.
• 3+ years of DBA experience in MS-SQL Server or as an Oracle production DBA.
• 3+ years of development experience in MS-SQL, T-SQL, or PL/SQL.
• Data structure design and architecture familiarity.
• Data defect debugging & fixing, and root cause analysis experience.
• Experience implementing clustered SQL server database solutions.
• Well versed in the software development lifecycle.
• Unit testing & manual quality assurance (QA) testing experience.
• Tools knowledge specifically in: SQL Manager, Visual Studio, TFS, and Azure.
• The ability to work in a team oriented environment with a strong customer service orientation is a mandatory requirement for this position.

The Intermediate MS-SQL DBA/ Developer works closely with the rest of the support team including: database administrators, software development team members, network support, system administrators, and business intelligence specialists.

SPECIFIC ACCOUNTABILITIES

MS-SQL Database Administrator – 60% of the Role

• Maintain design structure by implementing database standards and guidelines.
• Maintain database performance by developing proper database tuning methodologies.
• Implement platform upgrades and migrations by coordinating with the affected parties, and to monitor the resultant performance changes.
• Provide information by collecting, analyzing, and summarizing database performance and trends.
• Confirm database requirements by conferring with all of the affected stakeholders by studying operations and objectives procedures and integrating enterprise requirements, and by applying database concepts and functional capabilities to the role.
• Document database architecture and operational procedures.
• Maintain data integrity by establishing ‘best of breed’ industry standards, and monitoring performance.
• Support and troubleshoot and optimize performance issues, resolve production problems, and provide timely follow-up to clients and to provide problem issues/reports on a monthly basis.
• Work with the development and product teams to create, recommend, and maintain security by adhering to: data access, data privacy, and data transformation standards.

MS-SQL Development (Database) – 40% of the Role

• Transform business requirement into logical and physical data models.
• Conduct data model reviews with developers, software analyst and subject matter experts to collaborate and gain consensus.
• Work with the development team to enforce company standards, and to produce a high quality work.
• Diagnose and resolve complex MS-SQL performance problems.
• Build complex MS-SQL reports.
• Develop SSIS packages as required.

Nice to Have Technical Skills:

• Software development in SSIS and/or SSRS is highly desired.

Required Soft Skills:

• Excellent communication skills (both oral and written) and very strong customer service skills orientation is required.
• Strong problem solving capabilities.
• A high degree of detail orientation is absolutely required for this role.

Nice to Have Soft Skills:

• Exposure to Forestry, Lumber or Industry Related experience is highly desirable

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Application Support Analyst to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Head Office, in beautiful Vancouver, British Columbia (BC), and some light travel to the company operations located in Nanaimo, BC on Vancouver Island may be required on occasion.

Reporting to the Manager, IT Business Solutions – the Application Support Analyst is responsible for working under the guidance of the IT Business Partners (Manufacturing, Sales & Marketing) in providing business application support for critical core systems.  The role will interface with IT Business Partners, MIS functional teams, vendors, user groups, and project teams.

Required Education, Experience and Skills:

• University degree or diploma in business administration, commerce, or computer science or related field with a minimum of 3 years of progressive IT experience supporting enterprise applications.
• Preferred experience supporting lumber production, inventory, and sales systems such as LISA or LumberTrack.
• Strong analytical skills and change management skills.
• Strong interpersonal communication skills.
• Excellent customer service skills.
• Ability to work in a team setting with both internal members and vendors.

Nice to Have Skills and Certifications:

• Working knowledge of SQL Queries.

Western Forest Products Inc. IT department is a critical component of the company and is a strategic business partner for all aspects of the business. By choosing the right technology and deploying it in the most cost efficient and effective manner, it will help to ensure that the company has the ability to drive sustainable business value and increased bottom line productivity and results.

Specific Accountabilities

• Provide application configuration, support and monitoring for the business division.
• Provide timely resolution of functional and technical issues and report incidents.
• Facilitate resolutions of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed).
• Handle queries, report writing, and one-off data research requests from users.
• Perform application deployment and updates as needed.
• Perform testing of new releases (quality assurance).
• Help configure setup as requested by users and monitor platforms.
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
• Research technical processes using sources such as error logs and product technical documentation and identify solutions to resolve problems or improve efficiency.
• Communicate with users regarding application outages.
• Perform other related duties as assigned.
• On-call availability might be required.
• Some travel required to support remote sites as necessary.

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Information Technology (IT) Business Solutions Manager to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Head Office, in beautiful Vancouver, British Columbia (BC), and some light travel to the company operations located in Nanaimo, BC on Vancouver Island may be required on occasion.

Reporting to the Chief Information Officer, the Information Technology (IT) Business Solutions Manager is responsible for the effective analysis, development, implementation and sustainment of mission-critical business applications in meeting organizational objectives. 

He/she will foster and improve engagement and communications between business units and MIS department with the ultimate intent to improving information utilization and operational efficiencies to maximize margin. The role will supervise IT Business Partners, Application Support Analysts, and the Business Integration (BI) lead, while interfacing with business subject matter experts, other MIS functional teams, vendors, user groups, and project teams.

Required Education, Experience and Skills:

• Bachelor’s degree in a Business Management or Computer Science.
• 10 years of related IT experience.
• Minimum 5 years in a managerial capacity leading teams of business analysts and application support analysts.
• Demonstrated strong skills in partnering with the business.
• Skilled at analysis, problem solving, critical thinking and decision making.
• Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
• Ability to effectively prioritize and participate in and/or lead multiple major projects or project roles or lead a variety of project team activities/tasks.
• Skilled at teamwork, communication (verbal and written), innovation, adaptability, and decision making, along with a customer focus, results orientation, and business sense.
• Ability to lead a distributed team based on different geographical regions.
• Strong skills in developing information architecture, business applications standards, change management, incident management, problem management, and service management.
• Solid program and project management skills.
• Strong business and financial acumen.
• Experienced implementing one or more of the following enterprise systems: financial, payroll, inventory, sales systems.
• Has demonstrated a passion for coaching, mentoring and developing others.

Nice to Have Skills and Certifications:

• Certification in IIBA will be an asset.
• Experience in the Forestry and/or Lumber manufacturing industry will be an asset.
• Knowledge of CENGEA, LIMS, LISA, and/or JDE will be an asset.

Western Forest Products Inc. IT department is a critical component of the company and is a strategic business partner for all aspects of the business. By choosing the right technology and deploying it in the most cost efficient and effective manner, it will help to ensure that the company has the ability to drive sustainable business value and increased bottom line productivity and results.

SPECIFIC ACCOUNTABILITIES

Strategy & Planning

• Understand critical business drivers, objectives, constraints, information needs, data usage and ensure that applications meet key business requirements objectives and goals.
• Accountable for the analysis, development, implementation and sustainment of mission-critical business applications.
• Build collaborative relationships and seek feedback to continuously improve the service provided in supporting the business groups in meeting their goals.
• Develop the long-term vision of business facing applications and solutions. 
• Oversee Enterprise Information Architecture pertaining to business applications.
• Oversee all documentation related to applications support, configuration and operations.
• Assist in the development of overall IT strategies and budgets.
• Facilitate pro-active continuous improvement by conducting ongoing analysis and provide recommendations.
• Manage/coach a team of business and application support analysts, and the BI team.

Project Function

• Work with business representatives, project managers, and technical architects during pre-project discovery phase to assess costs & benefits, opportunities, risks, options, etc.
• Oversee, lead, and/or conduct business requirements analysis (planning, elicitation, analysis, assessment, validation, monitoring, management, communication).
• Oversee, lead, and/or conduct quality assurance (QA) testing, and quality processes a required.

Technical Function

• Maintains quality service by establishing and enforcing organization standards.
• Ensures business-driven IT services provided by other MIS technical teams and vendors are being delivered to business users in accordance with defined Service Level Expectations and/or Service Level Agreements (security, performance, functionality, availability, etc.)
• Provide inputs to the MIS technical teams to improve application development, integration, maintenance, updates, network and server stability and performance in alignment with corporate and business division goals, corporate policy, standards, and defined Service Level Agreements/Expectations.
• Facilitate resolutions of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed).

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Infrastructure Support Analyst to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Administration Office, in beautiful Nanaimo, British Columbia, and some travel to company operations located on Vancouver Island will be required.

The successful incumbent will also help to identify areas for improvement for the company’s Networking, Virtual Storage, and will provide technical support on Windows 2008 deployment, and the Microsoft Suite of products. In addition, you will participate and help plan and deliver major system changes, perform capacity and problem management.

The Infrastructure Support Analyst will provide 2nd level support for Windows systems and applications.

Finally, the successful candidate will be a passionate problem solver who can also plan, analyze, and resolve business challenges and stay within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must be able to lead by example, and build upon existing team work within the support group.

In summary, the Infrastructure Support Analyst provides a broad range of customer support services to all of our client’s administrative offices, divisions and operations, including but not limited to:

• Wide Area & LAN Network Administration
• Hardware Support
• System Security Controls
• Help Desk, Tier 2 Support
• Data Communications
• System Evaluation
• Troubleshooting & Diagnostics

Must Have Technical Skills:

• Windows 2008 Server deployment experience
• Exchange 2010 Experience
• Microsoft Active Directory (AD) Expertise

Nice to Have Technical Skills:

• Previous experience with Dell Servers
• Previous experience with Virtual Storage – Equal Logics, or NetApps etc.
• Cisco Network Routing & VPN Connectivity Expertise
• Firewall & Network Security Expertise
• VMware

Required Soft Skills:

• Excellent communication skills (both oral and written) and very strong customer service skills and experience
• Tier 2 customer support
• Lead and mentor Tier 1 Help Desk Support Personnel
• Maintaining contacts with external organizations for the maintenance, service and/or purchase of network equipment

Nice to Have Soft Skills:

• Strong project management experience and proven problem solving capabilities
• Experience recommending, implementing and ensuring adherence to network, security and hardware configuration policies and standards
• Evaluating relevant vendor products and recommending purchases consistent with short and long term objectives of the company
• Exposure to Forestry or Industry Related experience is highly desirable

• Bachelor or Diploma in Computer Science or Business is preferred
• 5 years of Networking experience or a combination of relevant education and work experience
• Candidates must have a strong working knowledge in a Microsoft Windows networking environment
• Technical experience and proficiency with microcomputer hardware and its application is required
• The ability to work in a team oriented environment with a strong customer service orientation is a mandatory requirement for this position
• Troubleshooting WAN & LAN performance issues, and re-engineering more robust solutions

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Our retained client, Western Forest Products Inc. is currently seeking an experienced Business Intelligence (BI) Specialist to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Administration Office, in beautiful Vancouver, British Columbia, and some travel to company operations located on Vancouver Island will be required.

Reporting to the Manager of Development & Integration, the Business Intelligence Specialist is responsible for supporting the data warehouse and business intelligence solutions environment across the enterprise by providing business users with timely and reliable reports and analytics in order to help the company make better decisions.

Education:

• Bachelor’s degree in an Information Science, or equivalent work experience, plus two (2) years of BI specific experience.

Must Have Skills:

• 5+ years of SQL Development - Microsoft SQL Server 2008/2012/2014 preferred.
• 2+ years of experience with ETL design and development - SQL Server Integration Services (SSIS).
• 2+ years of designing and implementing data warehouse and Business Intelligence (BI) solutions.

Nice to Have Skills:

• 2+ years of experience in analysis, design, build and delivery of dynamic and static reports and Key Performance Indicators.
• Experience developing reports – SQL Server Reporting Services (SSRS).
• Experience with SQL Server Analysis Services (SSAS).
• Experience using Excel and Power Pivot to present and manipulate data.
• Experience designing dimensional models using Kimball guidelines is preferred.
• Experience developing dashboards and reports with SharePoint, Performance Point Powerview, Tableau, Atlas, and/or Qlik is an asset.

Soft Skills:

• Highly self-motivated and directed, with a positive attitude, and able to adapt quickly.
• Excellent organization, planning and prioritizing skills.
• Skilled at analysis, problem solving, critical thinking and decision making.
• Skilled at teamwork, communication (verbal and written), innovation, adaptability, and decision making, along with a customer focus, results orientation, and business sense.
• Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks.
• Experience in effectively serving on or leading successful business intelligence initiatives.
• Able to work with the business to gather requirements and support system adoption.

NATURE & SCOPE

Providing Western Forest Products Inc. business users with the correct, defendable data in a timely manner is critical to the future success of the organization.  This information will be used to drive business decisions as to how best to move the company forward and make the best use of our forest and staff resource both today and for the long term future of the industry.

RESPONSIBILITIES

• Work with the IT Business Partners or Business Analysts and business users to gather project requirements with focus on ETL design and development.
• Provide input on high-level design, architecture for ETL solutions aligning with overall data warehouse architecture based on the Kimball methodology.
• Help to develop and implement an enterprise wide reporting strategy.  This needs to include backend technical strategies as well as data visualization.
• Help to design and implement complex BI reporting solutions based on the defined reporting strategy.
• Help to develop custom reports and dashboards.
• Create and maintain detailed design documents outlining proposed solutions.
• Monitor, troubleshoot and resolve issues for the deployed data warehouse solutions and perform root cause analysis.
• Provide database support and maintain support documentation in accordance with internal standards.
• Extract and format various internal and external data sources to build the data warehouse.
• Assist end-users in accessing data from the data warehouse and other BI tools and working with the data in business tools like Excel.
• Continually examine how BI business applications are being utilized and recommend and implement improvements.
• Create documentation and business metadata.
• Create and communicate business reporting standards.
• Ensure only high quality information is presented to the business community.
• Keep abreast of BI technology.

Zealots Consulting Inc. Executive Search has an opening for an IT Business Partner (formerly known as an Application Support Specialist).

Our retained client: Western Forest Products Inc. is an integrated Canadian forest products company that continues to expand. As such, is looking to add a key IT Business Partner. Our clientis highly committed to the safety of its employees, and values a culture of performance and discipline, at their beautiful Campbell River location.

Campbell River is nestled on the east coast of central Vancouver Island, and long known as the "Salmon Capital of the World" and more recently as an adventure and eco-tourism hub, Campbell River is a natural destination choice close to Discovery Passage, Quadra Island and, in the distance, the rugged Coast Mountain range of mainland British Columbia.

Our Client’s Story:
Western Forest Products Inc. is a margin focused timberland manager and wood producer committed to building a profitable and globally competitive forest products business.
On the Coast of British Columbia (BC), our client sources high quality fibre from six distinct coastal BC tree species, each has its own unique properties, providing for the demands of our client’s global customer base.  Our client’s access to quality fibre means that a wide range of products is consistently available to discerning buyers world-wide.
Our client has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications.  This positions our client as a preferred supplier to customers from over 25 countries.  Those customers are supported by service agents in more than 15 locations around the world to source exactly what they need to be delivered on time.
 
The Position:
Reporting to the Manager, IT Business Solutions, the IT Business Partner for Timberlands is responsible for fostering and improving engagement and communications between the operations and the IT Department, with the ultimate intent to improving operational efficiencies to maximize margin. The role is primarily business-facing primarily serving the IT needs of the area’s forestry operations throughout central and northern Vancouver Island. Travel through the region to the various forestry operations and dryland sorts is a requirement for this position.

Nature and Scope:
The IT Business Partner role provides a range of customer support services including but not limited to:

• Acting as Primary Point-of-Contact for End Users
• Supporting User Applications
• Escalating Software Issues
• Scripting Ad Hoc Queries
• Reporting
• Managing Complex Transactional Applications
• Analyzing and Gathering Requirements
• Documenting Systems Flow and Data Usage
• Managing Software Updates/Patches

* Note: The IT Team coordinates support for all Western Forest Products Inc. and requires a high degree of confidentiality due to the unlimited access to corporate and operational wide systems.

The Rewards:
Our client’s key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry leading knowledge of the fibre base, skills in product manufacturing, and a dedication to customer service as well as a commitment to safety, community and environmental values.

• You possess a college diploma or university degree and/or 5 years equivalent work experience, with a strong aptitude for finding IT solutions to meet the business needs of our client.
• This position requires a person who has supported Enterprise Applications in a manufacturing or other business critical process environments.
• The incumbent needs to have managed solution upgrades and enhancements and is familiar with dealing with 3rd party application vendors. 
• Familiarity with a software development lifecycle (SDLC) methodology would be considered an asset.
• Preferences will be given to those candidates with Forestry experience.

• You are a confident and a versatile team player who is comfortable with the ever-changing demands of a dynamic workplace.
• You have the ability to work in a team oriented, collaborative environment. 
• You are considered to be an effective communicator, with good interpersonal skills and you enjoy providing superior service to your customers.
• You enjoy a challenging assignment and you will generally reach the desired objective.
• You have a “can do” attitude, with proven multi-tasking and organizational skills.
• All training provided by the client.
• Willingness to travel throughout central and northern Vancouver Island.

Director of Product Management

ZC-2013107

Zealots Consulting Inc. Executive Search has an opening for a Quality Assurance/Product Specialist: HTML, PHP, Java Script with our esteemed and fast growing Vancouver client voted in the 50th top fastest growing technology companies, and voted as one of the Top Technology companies in the Brantham's 300 top rating companies in Canada.

This is a very fast moving and interesting role; whereby you will be expected to wear multiple hats in order to provide superior quality assurance/product specialist to our client's ever expanding client base.

Some of the key responsibilities for The Quality Assurance/Product Specialist role are to be the expert on our client's proprietary software product and how it can be effectively used.

The Quality Assurance/Product Specialist can talk the language of both high level customers and developers and will help provide technical product and training support on mobile payments, ecommerce, partner software integrations, and traditional point of sale terminal set up.

The quality assurance/product specialist is an integral part of our client's product team, and is a key resource for our client's success.

Primary Responsibilities:

• Diagnose product problems and provide solutions for complex customer issues.
• Educate/Train customers on how to use our client's proprietary product.
• Assist the sales team on potential sales orders, and to explain the products value, and to find innovative solutions to the customer needs.
• Manage the integration of technology partners (VARs, integrated systems, etc.) with our client's product and services.
• Assist the product team in the testing and roll-out of (training, documentation, etc.) new products.
• Maintain key customer relationships, and to develop and implement strategies for our client's expanding customer base.
• Work with the product team to define new product requirements.

Requirements:

• 3+ years in a quality assurance, technical support, training, product management, or a software integration specialist role.
• Strong knowledge of Ecommerce, electronic technology payments, point-of-sale, and mobile products.
• Exceptional qualifying, sales process, forecasting and communication skills, both written and verbal.
• Very strong written/verbal communication skills and to be the liaison between customer facing and software developers.
• Strong ability and desire to wear multiple hats as required.
• Strong organization, planning, and project management skills.
• Has a proactive and curious nature, identifies problems before they happen, and crafts winning solutions that exceed customer expectations.

Must Have Skills:

• Experience with HTML/PHP/Java Script.

• Bachelor or Diploma in Computer Science or Business preferred

• Excellent communication and customer service skills/experience in lieu of technical skills will be highly considered
• All Training Provided by Client

Compensation

• Compensation package is commensurate with experience. Employee will be paid a competitive base salary, potential commissions and annual bonuses.

Zealots Consulting Inc. Executive Search has an opening for a Application Support/Training Product Specialist – HTML, PHP, Java Script with our esteemed and fast growing Vancouver client voted as one of the top 50th top fastest growing technology companies, and voted as one of the Top Technology companies in the Brantham’s 300 top rating companies in Canada.
This is a very fast moving and interesting role; whereby you will be expected to wear multiple hats in order to provide superior technical support/training software product expertise to our client’s ever expanding client base.
Some of the key responsibilities for the Application Support/Training Product Specialist are to be the expert on our client’s proprietary software product and how it can be effectively used.
The Application Support/Training Product Specialist can talk the language of both high level customers and developers and will help provide technical product and training support on mobile payments, ecommerce, partner software integrations, and traditional point of sale terminal set up. The technical support/training product specialist is an integral part of our client’s product team, and is a key resource for our client’s success.

Primary Responsibilities:

• Diagnose product problems and provide solutions for complex customer issues.
• Educate/Train customers on how to use our client’s proprietary product.
• Assist the sales team on potential sales orders, and to explain the products value, and to find innovative solutions to the customer needs.
• Manage the integration of technology partners (VARs, integrated systems, etc.) with our client’s product and services.
• Assist the product team in the testing and roll-out of (training, documentation, etc.) new products.
• Maintain key customer relationships, and to develop and implement strategies for our client’s expanding customer base.
• Work with the product team to define new product requirements.

Requirements:

• 3+ years in a technical support, training, product management, or a software integration specialist role.
• Strong knowledge of Ecommerce, electronic technology payments, point-of-sale, and mobile products.
• Exceptional qualifying, sales process, forecasting and communication skills, both written and verbal.
• Very strong written/verbal communication skills and to be the liaison between customer facing and software developers.
• Strong ability and desire to wear multiple hats as required.
• Strong organization, planning, and project management skills.
• Has a proactive and curious nature, identifies problems before they happen, and crafts winning solutions that exceed customer expectations.

Must Have Skills:

• Experience with HTML/PHP/Java Script.

• Bachelor or Diploma in Computer Science or Business preferred

• Excellent communication and customer service skills/experience in lieu of technical skills will be highly considered
• All Training Provided by Client

Compensation

Zealots Consulting Inc. Executive Search has an opening for a Technical Support/Training Product Specialist with our esteemed and fast growing Vancouver client voted as one of the top 50th top fastest growing technology companies, and voted as one of the Top Technology companies in the Brantham’s 300 top rating companies in Canada.

This is a very fast moving and interesting role; whereby you will be expected to wear multiple hats in order to provide superior technical support/training software product expertise to our client’s ever expanding client base.

Some of the key responsibilities for The Technical Support/Product Specialist role are to be the expert on our client’s proprietary software product and how it can be effectively used.

The Technical Support/Training Product Specialist can talk the language of both high level customers and developers and will help provide technical product and training support on mobile payments, ecommerce, partner software integrations, and traditional point of sale terminal set up. The technical support/training product specialist is an integral part of our client’s product team, and is a key resource for our client’s success.

Primary Responsibilities:

• Diagnose product problems and provide solutions for complex customer issues.
• Educate/Train customers on how to use our client’s proprietary product.
• Assist the sales team on potential sales orders, and to explain the products value, and to find innovative solutions to the customer needs.
• Manage the integration of technology partners (VARs, integrated systems, etc.) with our client’s product and services.
• Assist the product team in the testing and roll-out of (training, documentation, etc.) new products.
• Maintain key customer relationships, and to develop and implement strategies for our client’s expanding customer base.
• Work with the product team to define new product requirements.

Requirements:

• 3+ years in a technical support, training, product management, or a software integration specialist role.
• Strong knowledge of Ecommerce, electronic technology payments, point-of-sale, and mobile products.
• Exceptional qualifying, sales process, forecasting and communication skills, both written and verbal.
• Very strong written/verbal communication skills and to be the liaison between customer facing and software developers.
• Strong ability and desire to wear multiple hats as required.
• Strong organization, planning, and project management skills.
• Has a proactive and curious nature, identifies problems before they happen, and crafts winning solutions that exceed customer expectations.

Nice to Have Skills:

• Experience with HTML/PHP/Java Script.

• Bachelor or Diploma in Computer Science or Business preferred

• Excellent communication and customer service skills/experience in lieu of technical skills will be highly considered
• All Training Provided by Client

Compensation

Compensation package is commensurate with experience. Employee will be paid a competitive base salary, potential commissions and annual bonuses. Our client offers one of the best medical and dental benefit packages in Canada and a healthy stock option plan that ensures you succeed.

Our retained client, Western Forest Products is an integrated Canadian company sustainably managing forests and manufacturing high quality wood products on the Coast of British Columbia.
Our client sources high quality fibre from five distinct coastal BC tree species, each having its own unique properties, providing for the demands of our client's global customer base.  Western Forest Products Inc. access to quality fibre means their wide ranges of products are consistently available to discerning buyers world-wide.

Western Forest Products Inc. has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications.  This positions our client as a preferred supplier to customers from over 25 countries.  Western Forest Products Inc. customers are supported by service agents in more than 15 locations around the world to source exactly what they need and to be delivered on time.

Our retained client, Western Forest Products Inc., is actively recruiting a Data Integration Developer/Architect - SQL Server Integration Services (SSIS) to plan, coordinate, and supervise all activities related to integration of data and systems across our client's enterprise.

This individual is a senior developer experienced and knowledgeable on data integration patterns, and the improvement of data flow between databases, servers and Cloud services. He/she will work with other senior team members charged with identifying and implementing the most suitable enterprise architecture for our client's needs.

Proven communication skills, problem-solving skills, and knowledge of integration best practices are critical for success.

Responsibilities:

• Plan, execute, and manage the integration of data and systems throughout the enterprise.
• Collaborate with Business Intelligence and other specialists, to further the establishment of Unified Enterprise Architecture.
• Liaise with project teams to gain an understanding of required data architectures, functionality and services.
• Ensure that integration planning and practices are aligned with business goals and objectives and that legal, compliance, and operational requirements are met.
• Design integration strategies that encompass message broker, buses, and point-to-point connection architectures.
• Employ integration patterns that reduce the cost of application systems development and support.
• Lead testing of Data Integration development in order to identify and remedy potential problem areas.
• Investigate and qualify potential integration solutions in the Cloud, On-Premise, or Hybrid arrangement to better allocate resources and lower cost.
• Manage selection, deployment, and maintenance of Data Integration tools.
• Review data quality, addressing issues through the adjustment of the Data Integration architecture.
• Measure and manage Service Level Agreements related to all Data Integration solutions

• Four-year college diploma or university degree in computer science or computer engineering, and/or 5+ years equivalent work experience.

• 5+ years direct experience in enterprise-level data integration architectures and patterns.
• Proven experience in overseeing the linking of cross-functional databases between disparate business units and systems.
• Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and data mapping.
• Experience with SOA architecture.
• Experience with Enterprise Service Bus (ESB), hub and spoke and point-to-point integration architectures.
• Technically fluent in programming languages, including C#.
• Strong background in risk management methodologies.
• Direct, hands-on experience with automated Data Integration tools.
• Knowledge of relational database design and management techniques.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong understanding of end-user needs and requirements.

Soft Skills:

• Service. Ability to understand services and envision how they should be packaged and managed, viewing service as the most important factor in managing any business process.
• Competence. Ability to excel at competence, constantly seeking ways to make things better.
• Focus. Having a sharp focus on what is important, without being distracted by extraneous factors.
• Discipline. Ability to maintain discipline and not be led astray, making changes only when strategically justified.
• Performance orientation. Understanding performance as the measure of success, and excuses for an organization's failure to perform are unacceptable.
• Teaming. Possessing a good track record of developing teams and sustaining team spirit over time which, in turn is recognized by the client.

Our retained client, Western Forest Products is an integrated Canadian company sustainably managing forests and manufacturing high quality wood products on the Coast of British Columbia.
Our client sources high quality fibre from five distinct coastal BC tree species, each having its own unique properties, providing for the demands of our client’s global customer base.  Western Forest Products Inc. access to quality fibre means their wide ranges of products are consistently available to discerning buyers world-wide.
Western Forest Products Inc. has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications.  This positions our client as a preferred supplier to customers from over 25 countries.  Western Forest Products Inc. customers are supported by service agents in more than 15 locations around the world to source exactly what they need and to be delivered on time.
Our retained client, Western Forest Products Inc., is actively recruiting an Application Support/Integration Developer ideally with experience with both application support and data integration experience with: SQL Server Integration Services - SSIS, BizTalk, and Business Intelligence (BI).

The Application Support Integration/Developer delivers technical support for transaction processing systems and applications that include log and forest inventory systems, web applications, relational databases and report services.

Four-year college diploma or university degree in computer science or computer engineering, and/or 5+ years equivalent work experience.

The Application Support/Integration Developer works with the Business Services Delivery team to ensure business driven services remain relevant to, and fully-utilized, by business.

Operational Function:

• Act as the primary point-of-contact in IT for business users and stakeholders in context of active, IT-delivered services (including Change Management and Service Delivery). This is a tier-2 support role, specific to assigned services and applications.
• Facilitate resolution of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed) in an active, solutions-oriented framework (incident management, root-cause analysis, etc.).
• Work closely with application vendors to improve application development, maintenance, and updates in alignment with corporate policy, standards, and defined Service Level Agreements/Expectations.
• Facilitate business continuity by developing concise documentation, flowcharts, layouts, diagrams and charts in context of active, IT-delivered services.
• Facilitate pro-active service delivery by conveying changes in business needs to the Business Services Delivery team.
• Foster agile service delivery by collecting, analyzing, and summarizing process and service issues and providing relevant, related information to the Business Services Delivery team.
• Support Business Services Delivery team in efforts to procure and deliver relevant business services by understanding information needs, conferring with users, studying systems flow, data usage, and operational business processes.
• Facilitate regular, open communication between business users and IT service providers.
• Participate in project initiatives and team meetings by interacting and collaborating with team members as required.
• Manage customer expectations, and educate user community in context of the Software Development Lifecycle (SDLC), and Change Management Processes.

Desired Skills:

• Development skills in: Microsoft SQL, T-SQL, PL/SQL.
• Experience working with Oracle, and Microsoft SQL Server.
• Experience working within multi-tiered application environments, including supporting application deployment.
• Experience working with Microsoft Windows IIS, Apache, etc. including configuration and systems optimization.
• Experience in Root Cause Analysis methodologies.
• Effective time management in context of operational and project commitments.
• Experience working within an ITIL framework, managing change under scrutiny and in context of varied business expectations.
• Experience working in and a strong adherent to standards-based, policy-driven environments.
• Knowledge of, and experience with web programming languages and development methodologies, including REST, WS-* (BPEL, Policy, etc.), SOAP, .NET, WSDL, XML.
• Familiarity with information modeling tools and methodologies, including data model design and data flow diagramming.

Desired Capabilities:

• Service. Although the concept of a service organization is easy to understand, the actual identification and grouping of services is complex. It takes a special talent to see the half-dozen or so services and envision how they should be packaged and managed. Those with a talent for service can see through the eyes of the customer to envision how to make things work better from the customer's perspective. They have the ability to view service as the most important factor in managing any business process.
• Competence. To have the best services is to excel at competence, rather than settle for second best. People with this talent are constantly searching for ways to make things better.
• Focus. Delivering service requires a sharp focus on what is important, without being distracted by extraneous factors.
• Teaming. Teamwork is needed to provide service; it isn't an individual art. The teaming talent is seen in people with a good track record of developing teams and sustaining team spirit over time, which in turn is recognized by the customer.

Our client is a large property and casualty (P&C) insurer and sells insurance products and services through a province-wide network of brokers and agents and  has made a significant investment in business systems transformation in order to ensure they provide market-leading customer experience delivery and to improve brokers’ ease of doing business. The new Insurance Sales & Administration Systems Strategy (ISAS) project is multi-year project and a multimillion dollar undertaking to modernize legacy systems with customized off the shelf solutions.

The Systems Development & Integration Manager will be part of a small high powered multi-faceted team who will drive ISAS from inception through requirements to delivery and sustainment.

Candidate Requirements:

• Manage a matrix organization of internal and external business and technical experts, systems integrator and insurance vendors, working on a portfolio of highly complex projects with multiple dependencies.
• Lead the development for one or more work streams, managing the full development cycle from designing complex solutions, proposing options to reduce implementation risk, to successfully delivering a viable operational solution that meets the business objectives and supports our governance framework.

• Provide deep financial/insurance product and technical expertise on the design, implementation and integration of an end-to-end technology solution, including remediation and integration with legacy systems.
• Support the design authority and ensure third party technical solutions meet our business service commitments as governed though our Technical Alignment Strategy.

• A technical degree together with an MBA or business degree or equivalent qualification/experience.
• 10+ years of Systems Integration & Development

Position Requirements

To make an immediate contribution, you will need to draw on your experience implementing complex financial systems within the insurance, financial or wealth management industries:

• Strong business systems analysis skills; clear understanding of the emerging technology and the potential it brings to business and technical operations.

• Experience integrating new packages with in a legacy system and client server environment. Hands on experience working with core back end financial, payments, accounts, core insurance products and ideally has integrated financial systems with the SAP financial package.

• Exceptional relationship building abilities, able to work with all stakeholders to influence direction and lead change initiatives; strong communications skills able to present at the appropriate technical level to a spectrum of audiences, negotiate.

• Demonstrated delivery focused, able to work between the ambiguity at the planning and definition stage, and the operational focus to incrementally deliver business results.

Position information

• As a valued member of our esteemed client’s team, you’ll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.

• Salary is wide open, comprehensive benefits, pension plan, and a challenging work environment.

Zealots Consulting Inc. Executive Search is actively recruiting a Quality Assurance Test Manager to ensure effective delivery of IT testing services and who will lead a Centre of Excellence and that ensures testing strategy, standards, and processes are aligned with the Strategic Quality Assurance governance.

Your scope:

• Manage IT testing service delivery. Oversee and monitor quality of services and effectiveness of delivery.
• Manage the Testing Center of Excellence to implement and ensure adherence to new testing methodologies addresses all phases of systems testing. Provide quality assurance, test capabilities and best practices for all data, systems, and applications and associated governance.
• Maintain in-depth knowledge of the quality control and quality assurance disciplines; formulate a coherent, sustainable and practical approach to improving the quality and reliability of the testing solutions including quality assurance strategy and quality control and ensuring corporate governance.
• Manage internal partner relationships with the Business Acceptance Testing function, Environment and Tool provisioning functions and internal clients.
• Manage and monitor external partner relationships that provide consulting and staff augmentation services.

This experience is combined with a degree and business qualification or equivalent experience.

Position Requirements

To make an immediate contribution in this critical role, you will draw on your experience as a Senior Test Manager implementing complex financial systems within the insurance, financial or wealth management industries:

• Leading full software development life cycle testing - System Integration (SIT), Performance testing, User Acceptance (UAT) testing, strategic Quality Assurance (QA) leadership, and complex software solutions and architectures - that combines multiple systems via web based interface including proven experience in managing functional and non-functional testing stages (including Automation and Performance testing) and expertise in SDLC.
• Working with large and complex projects and managing project interdependencies in a multi-team environment developing project-specific test plans and resource allocation for formal project implementations, and resource allocation models for software quality assurance and testing related activities.
• Managing a Testing Center of Excellence implementing COTS solutions (Strategy, Governance and Processes) based on industry best practices. Providing strong team leadership ability, able to communicate the organizational goals and objectives to the test team, and manage team development. Ensuring the right talent is aligned with the right solution. Able to effectively manage geographically dispersed test teams, both onshore and offshore, balancing multiple teams and work streams.
• Demonstrating exceptional communication skills, effectively managing partner and other stakeholder relationships, able to influence direction and lead change initiatives, employ strong negotiation skills, and present at the appropriate technical level to a spectrum of audiences.

Zealots Consulting Inc. Executive Search Senior Programmer Analyst, who will interface with customers, performs architectural reviews, develop complex system designs, and resolve difficult hands on technical challenges.

If you have excellent Linux/Unix skills couple with Weblogic skills with an interest and background in system security supporting the identity management discipline, this is the opportunity for you. Our client will provide training on the Oracle Identity Management Product Suite.

Your solid background managing and driving technical engagements in the Identity Management space, and your strong troubleshooting skills and ability to provide creative solutions will see you thriving in this challenging role. We will draw on your experiences in leading the delivery of Identity Management solutions to production, and also working efficiently with offshore teams.

Your responsibilities include guiding client engagements from a technology standpoint, designing technical architectures, aligning technology roadmap with business requirements, and providing leadership to the development and operational teams.

The additional duties will include:

• Providing senior level consultation to clients and divisional staff in resolving complex technical problems;
• Supporting projects from a technology and leadership perspective and mature the business relationships;
• Identifying and evaluating business and technology risks, internal controls which mitigate risks, and recommending opportunities for policy and controls improvement;
• Driving the selection and tailoring of solution approaches, automation methods, and tools to support operational service or projects;
• Facilitating technology-based tools or methodologies to review, design, and/or implement products and services;
• Assuming a substantive/lead role in technology and capacity planning, architecture decisions, system design, and requirements gathering;
• Embracing a technical solution and/or a project leadership role, and working with a team consisting of senior and intermediate staff;
• Maintaining and enhancing a positive working relationship with product vendors, consulting partners, and clients.

Your experience is supported by a technical or business degree; and an industry recognized certification (CISSP, CISA, CISM, CIPP, and/or PMP) would be preferred.

To make an immediate contribution in this critical Enterprise Identity Management role, we will draw on your depth of experience in:

• Working on large projects using technologies such as Oracle Identity Management suite (OIM, OAM, OIA, OVD, etc.), Weblogic, BPEL, J2EE, Active Directory, SAP, SharePoint, and Mainframe;
• Leading business requirements gathering and translating those into system requirements, and facilitating business process design as it relates to managing identities and access privileges
• Knowledge of security frameworks and architectures for middleware software and databases, and experience with Directory Services and Federation implementation and administration;
• Making changes to the Commercial Off The Shelf (COTS) Software product as required, while ensuring that the solution conforms to the technical standards of the organization;
• Understanding of current regulatory requirements and how it related implications to identity management and security/audit compliance. This experience would be beneficial;
• Working knowledge of the ITIL and SDLC implementation methodologies. This experience is mandatory.

Your leadership and collaborative abilities include:

• Exceptional relationship building abilities; the ability to work with all stakeholders to influence direction and recommend change initiatives; strong communications skills; and the ability to present at the appropriate technical level to a spectrum of audiences;
• Strong team leadership ability; ability to communicate the organizational goals and objectives to the identity management team, and track development progress; and the ability to effectively lead and work with geographically dispersed teams, both onshore and offshore;
• Excellent analytical skills and the ability to solve problems and manage processes within a complex environment together with the proven operational experience in delivering Identity Management solutions.

Zealots Consulting Inc. Executive Search is actively recruiting a Websphere Middleware Integration Specialist who will be responsible for providing senior level expertise in IT Infrastructure of middleware and integration technologies.

You will lead project and operational work for the ongoing enhancements and development of middleware and integration infrastructure in support of key enterprise level, commercial off the shelf products that provide applications and systems services for the corporation. You will also be responsible for technical solutions, planning, implementation and support for middleware technologies and provide the technical leadership across various IS groups. Further, you will be responsible for and provide senior level consultation to clients and division staff in resolving complex middleware and message queuing (MQ) technology problems.

Bachelor of Computer Science or Diploma plus relevant experience

Position requirements

The following experience is required in order to be considered for this position:

• Senior level experience in IT infrastructure architecture and technical design of middleware & integration platforms (preferably the IBM suite of middleware products including Websphere Message Broker, DataPower, WSRR, MQ and Application Server);
• Proven abilities in leading implementations of middleware and integration technologies;
• Proven abilities to manage small to large technical projects and to provide estimates for hardware sizing, work efforts, timelines, and costs;
• Proven abilities to provide administration support of middleware and integration infrastructure
• Senior level analytical skills in identifying and resolving for complex problems in production, development and test environments;
• Ability to multi-task effectively, to handle multiple competing priorities with tight deadlines;
• Demonstrated people leadership skills on a technical and team/mentoring level;
• Strong communications skills in meeting facilitation, leading IS groups and presenting information to key senior level stakeholders including but not limited management and external stakeholders (vendors);
• Strong written skills in developing solutions design, configuration, installation documentation and presentation material;
• Strong tactical IT vendor management experience and skills relating to technical support of the applications platform.